The Goodinge Group Practice
Goodinge Health Centre, Goodinge Close, 20 North Road, London, Greater London, N7 9EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Concerns Regarding Decline in Care at Goodinge Surgery
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2025
I recently contacted Goodinge surgery regarding routine medical care and submitted a formal complaint both via their website and by email. Although i received an automated confirmation, I was later informed that a proper response would take a further 13 days as the doctor involved was on leave. This was in addition to nearly 10 weeks of waiting for a clinical review—an unreasonable delay for any patient, especially when medical input may be time-sensitive. Communication from the practice has been persistently disappointing. Rather than meaningful updates or engagement, responses are typically automated and offer no clinical resolution. I have experienced similar delays in the past, and previous complaints have taken weeks or even months to be acknowledged or acted upon. This experience is not unique to me. I have seen multiple reviews from other patients reporting similar difficulties—delayed communication, lack of follow-up, and poor coordination between staff. I have also personally witnessed how reception staff have handled requests from patients with urgent needs without appropriate escalation or sensitivity. This is particularly concerning because Goodinge surgery was rated ‘good’ by the Care Quality Commission (cqc) in 2017—a rating that influenced my original decision to register with the practice. however, based on my recent experience and similar feedback from others, the current service quality no longer reflects that standard. Significant staff changes and a decline in management responsiveness since around 2020 appear to have impacted the practice’s ability to deliver consistent, safe, and timely care. I believe the surgery must take this feedback seriously and urgently review its administrative systems, communication processes, and clinical oversight to ensure patients receive the care they deserve.
Visited May 2025
The Goodinge Group Practice has not yet replied.
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Review titled Poor reception service
Rated 3 stars out of 5
by Anonymous - Posted on 19 March 2025
There was a lady I spoke to on the phone today regarding medication from the Goodcare practice department. She was a rude receptionist was of zero help and was shouting at a loud manner on the phone. If a patient has a question regarding medication or medical treatment, they need to be answered on the phone and not to be rude. She started to question whether or not I actually got an appointment. We're always happy with the service provided at goodcare never any issues but the receptionist was very rude and loud and Instead of answering the questions I had she was getting annoyed and saying she's not clinically proven.
Visited March 2025
Review titled The Goodinge Group Practice
Replied on 22 May 2025
Thank you for bringing this matter to our attention. We are truly sorry to hear about your recent experience with our reception team and the way you were treated. This is certainly not the level of service we aim to provide, and we deeply regret that you felt dismissed and disrespected during your phone call. We take all feedback seriously, and we will be investigating this incident to ensure that our staff communicate with patients in a professional and respectful manner at all times. We also want to reassure you that any questions regarding medication or medical treatment should be addressed appropriately, and we’ll make sure this is handled better in the future. To allow us to investigate this further, please contact us via our website or email us directly with any additional details or concerns you may have. Thank you for your continued trust in Goodcare, and we appreciate you sharing your concerns with us.
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Review titled Great practice
Rated 5 stars out of 5
by Melanie - Posted on 01 April 2025
I am grateful to the medical staff at Goodinge for the sensitive care that I received again yesterday. I was so relieved to have shared my concerns and received immediate help. Thank you.
Visited March 2025
Review titled The Goodinge Group Practice
Replied on 22 May 2025
Thank you so much for your kind words. We’re delighted to hear that you felt well supported and relieved after receiving care at Goodinge. Providing sensitive, compassionate care is our priority, and it’s wonderful to know we were able to address your concerns promptly. If you ever need further assistance, please don’t hesitate to reach out. We’re here to help!
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Review titled Uncaring
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2025
I had been with this practice for 6 years, 3 of which had been out of the catchment area. I was advised by my GP that, as I was undergoing NHS funded IVF, they could keep seeing me whilst I underwent my fertility treatment to maintain a consistency of care. I had a miscarriage in January and the two hospitals I was treated at had both supplied reports to be sent to my GP. I emailed the practice explaining I had had a miscarriage and asking how to submit these reports and received a curt reply with simply the email address. I then received a letter, dated the day after, telling me I was no longer a patient at the surgery because I was out of the catchment area. I understand that London surgeries are oversubscribed but I had remained at the surgery under my GP's instruction. To receive such cold correspondence throwing me out of the surgery, the day after I had alerted them to my miscarriage and because of my miscarriage was absolutely awful. It was cold and unfeeling during one of the worst experiences of my life.
Visited January 2025
Review titled The Goodinge Group Practice
Replied on 22 May 2025
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you have faced, especially during such a challenging time. Please accept our sincerest apologies for the way your situation was handled – it was never our intention to cause you additional distress. We understand how important it is to feel supported during your fertility treatment, and we deeply regret that the communication you received did not reflect the level of care and compassion we aim to provide. Your feedback is invaluable, and we will ensure this issue is reviewed and addressed appropriately. To assist you further, please contact the surgery via our website so that we can investigate this matter thoroughly and help you with any ongoing concerns. We wish you all the best and hope to have the opportunity to support you moving forward.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2025
Unprofessional staff who just want to get you out of the door. They don’t care about your welfare, they don’t follow up on test results or explain things to you. Please stay away if you value your health, there are much better options out there. I had blood tests that came back with irregularities and I didn’t find out until I read my file later. My partner had serious health issues and was discharged in a most uncaring way.
Visited January 2025
Review titled The Goodinge Group Practice
Replied on 22 May 2025
Thank you for sharing your concerns. We are genuinely sorry to hear about your experience, and we take such feedback very seriously. In order for us to investigate the issues you have raised and provide you with the appropriate support, please contact the surgery through our website or via an email, and we will ensure this matter is looked into promptly. We are committed to providing high-quality care and will do everything we can to address your concerns and improve our services. We sincerely hope we can resolve this to your satisfaction.
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Review titled Exceptional practice
Rated 5 stars out of 5
by Francesca - Posted on 12 September 2024
I have had a phenomenal experience with the reception team. They have given me a wonderful experience of support. I had a difficult situation and they were kind, helpful and supportive. Above all they went the extra mile to help me out. I think they must have a very difficult time dealing with low funding and complicated systems that don't always serve them, but they did not make that visible to me for a single minute. I've been with this practice nearly a decade and never had a bad experience. I cannot tell you how highly I recommend this surgery.
Visited September 2024
Review titled The Goodinge Group Practice
Replied on 12 September 2024
Hi Francesca, Thank you so much for your kind words. We're thrilled to hear that our reception team provided you with such excellent support and care. Your long-standing trust and recommendation means a lot to us.
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Review titled Great practice, always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2024
I have been with the Goodinge Practice for one year and a half now. The GPs and administrators catered me for various medical conditions that I had and I think they are truly listening and trying to find solutions for me. There were some occasions where the mental counselling and care were not available at the time but I think it's a nationwide problem. I would recommend people to register with Goodinge and may Goodinge keep up the good work. Best wishes.
Visited April 2024
Review titled The Goodinge Group Practice
Replied on 22 May 2025
Thank you for your kind feedback. We’re so pleased to hear that you’ve had a positive experience with us over the past year and a half. Our team is dedicated to providing thorough care and support, and we truly value your trust in us to help manage your health. We completely understand the challenges with mental health services, and we're working to ensure that we offer the best possible support. Your recommendation means a great deal to us, and we’ll continue striving to maintain the standard of care that you’ve come to expect.
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Review titled Best GP Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
This is the best GP practice that I have been to in London. I have no problem making an appointment. I was recently able to make an appointment on the same day for a condition that I have. The doctors listen to my concerns and I’m always treated respectfully! I feel very lucky to live in the vicinity of Gooding Group Practice.
Visited March 2024
Review titled The Goodinge Group Practice
Replied on 22 May 2025
Thank you so much for your kind words. We are thrilled to hear that you have had such a positive experience at Goodinge Group Practice. Providing accessible care and listening to our patients' concerns is at the heart of what we do, and it’s wonderful to know we’ve met your expectations. We’re also grateful that you feel lucky to be part of our practice community. If you ever need anything further, please don't hesitate to get in touch.
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Review titled Fantastic, fast, thorough, warm
Rated 5 stars out of 5
by Jo P - Posted on 23 June 2023
This is one of the best practices in London that I’ve ever had. Great and thorough staff, fast appts and so friendly. Both me and my son go here. My son, who is now 21 months has never had to wait more than 24 hours and we’ve not only be given great and thorough care but been offered other services too. I high recommend
Visited June 2023
Review titled The Goodinge Group Practice
Replied on 22 May 2025
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that both you and your son have had such positive experiences with us. Providing efficient, thorough, and friendly care is our priority, and it's incredibly rewarding to know we’ve met your expectations. We truly appreciate your recommendation and will continue to do our best to support you and your family. Should you need anything further, please don’t hesitate to get in touch.
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Review titled Great support - Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
I have been a patient for many years. I have had a tough year this last year. I am so grateful to Goodinge practice for helping me through some difficult times. The entire staff are just wonderful.
Visited May 2023
Review titled The Goodinge Group Practice
Replied on 22 May 2025
Thank you ever so much for your kind words. We truly appreciate your continued trust in us over the years. It’s wonderful to hear that we have been able to support you during what has been a difficult time. Our team always strives to provide the best care, and your feedback means a great deal to us. If there’s anything further we can assist you with, please don’t hesitate to get in touch. We’re here to help.