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The Glen Medical Group - Ratings and reviews

Reviews

Displaying 1 to 5 of 5

  1. Review titled Ok when you can actually get an appointment!

    Rated 2 stars out of 5

    by Anonymous - Posted on 29 February 2024

    The e-consult system is terrible. If you cannot call, or use the e-consult between 7am-3pm, then essentially you cannot get an appointment. Tried to ring today to discuss something with a receptionist, they have closed an hour early with no explanation or notice. Pretty poor honestly. I even moved to this surgery recently and am disappointed.

    Visited December 2023

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    Review titled The Glen Medical Group

    Replied on 04 March 2024

    Thank you for taking the time to leave feedback - we do listen to all feedback good and not so good. I am sorry you are unhappy with the service provided by our surgery last week. Unfortunately due to capacity and demand we do have to have a daily cut off time when we stop accepting e consults so the clinician triaging has time to get through the outstanding list for that day. With regards to your comment regarding the telephones if this was the date you posted this message then the surgery was closed for staff training until 3pm however on checking this was stated on the telephone message. I am happy to discuss this further with you if you'd like to contact me directly at the practice thanks Lynn - Practice manager

    Report as unsuitable


  2. Review titled Rude, Busy and unorganised

    Rated 1 star out of 5

    by Anonymous - Posted on 22 November 2023

    Our child had very painful earache so called to get an appointment, instead of a doctor we were asked to see a pharmacist nearby, after being seen we were prescribed antibiotics but it had to go through the doctor (they had shut) so had to call them the next day! 16hrs later and waiting for 20mins to get through the receptionist was really rude and told us they had not received anything from pharmacy so asked us to call them! We asked if they could as that is surely part of their job?! They never called us back so we called again after 6 attempts (don’t call between 1-2 as they close and you can’t leave a message!) to be told they could issue it today but couldn’t give a time frame, we asked to be kept informed (not normal practice with them) 6hrs later we received a text to go and collect only to travel there and pharmacy not have the antibiotics in stock!! Over a day and our child is still suffering with no antibiotics because there seems to be no correspondence between pharmacy and doctors, plus the attitude from some staff is unnecessary. We will be leaving the practice as soon as we can!!

    Visited November 2023

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    The Glen Medical Group has not yet replied.


  3. Review titled Thankyou. Great service.

    Rated 5 stars out of 5

    by Becca - Posted on 08 March 2023

    Thankyou to a particular doctor. I had a telephone appointment a few weeks ago and a follow up today. This particular doctor could not have listened more, been more supportive and given very useful information both verbally and through links. Follow up appointment today. Very professional and understanding linked to my circumstances. Thankyou.

    Visited March 2023

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    The Glen Medical Group has not yet replied.


  4. Review titled Best GP practise

    Rated 5 stars out of 5

    by Anonymous - Posted on 04 December 2022

    Amazing service, really helpful and listen to you instead of rushing you. Yes, it is often hard to get a quick appointment but that is not their fault. I've always managed to get an appointment either face to face or via phone in an emergency and if it's not an emergency then waiting time for an appointment seems fair. If there weren't so many missed appointments maybe this problem would be less of an issue.

    Visited November 2022

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    The Glen Medical Group has not yet replied.


  5. Review titled Outstanding level of care

    Rated 5 stars out of 5

    by Anna M - Posted on 05 April 2022

    The care, contact, follow up and help from these Doctors is being anything I've ever experienced from previous primary care services. Without their attention and wish to help I'd have been left in serious pain and open wounds after surgery. They delivered well above what was required and went out of their way to make sure I was seen urgently by the appropriate surgeon. I cannot thank them enough. 5 *****

    Visited March 2022

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    The Glen Medical Group has not yet replied.