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The Garth - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Garth surgery

    Rated 1 star out of 5

    by Liam Yates - Posted on 17 January 2024

    I was asked by southtees hospital to get bloods taken before i come for my app at my local GP which is the garth, i rang them 6 days before my hospital app to be told they will not fit me in, bloods take a maximum of 2 minutes not only that they would not try and fit me in every time i have been the waiting room is always empty which means they are far from busy, receptionist is a handfull she does not ask if she can get you in you just get a blunt no appalling service.

    Visited January 2024

    Report as unsuitable

    Review titled The Garth

    Replied on 22 January 2024

    Dear Liam I are sorry that you are unhappy with the service we provide - all calls are recorded therefore we have been able to listen back. We are extremely busy and unfortunately we were not able to offer an appointment the following morning / morning after for phlebotomy for an appointment due in secondary care. The receptionist offered you an evening appointment which was not suitable for you. Phlebotomy appointments may seem short to the patient however there are forms and information to be recorded onto the clinical system plus we need to ensure that bloods that are requested by hospitals go back to the consultant making the duration of that appointment longer than 2 minutes. The waiting room does have quiet periods depending on the time of day and the numbers of clinics running at any specific time; also we try very much to run to time so patients do not have to wait too long. I am happy to discuss this further if you require any further information on 01287 632206 Practice Manager

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  2. Review titled Speedy help

    Rated 5 stars out of 5

    by Anonymous - Posted on 01 July 2023

    Had a bad reaction to new medication, called into surgery, doctor phoned 2 hours later, prescribed immediate substitute, prescription fulfilled next morning by pharmacy. Seamless help, excellent support from everyone.

    Visited June 2023

    Report as unsuitable

    Review titled The Garth

    Replied on 03 July 2023

    Dear Patient Thank you for your positive feedback - it means a lot to the team and I will ensure that it is passed on Practice Manager

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