The Exmoor Surgery - Ratings and reviews
Reviews
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Review titled The worst practice I've ever seen.
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
Every time I call, it's almost impossible to book an appointment to see a doctor. It feels like they only have 1 doctor and hundreds of patients. I've been trying to call them as less as possible. I only call them, when there's a serious concern. Last time I call them was months ago. So, when I called them today, very concerned about the small lamp that appeared behind my ear a couple of days ago, and it hurts, they said to me that there are no appointments available this month at all. So, they offered me a phone call next week Friday. I did tell them that it might be something quite serious and I'm really worried, but they said that there's nothing they can do. Exmoor surgery is the worst practice I've ever seen.
Visited March 2024
The Exmoor Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
Absolute shambles of a surgery, called this morning in mh crisis, near to taking my life and was told I will be called back at 10:40. I had explained that I am in crisis and thank the receptionist for their help. 13:00 still no phone call so I called up and was told the Dr called twice but got no answer. My phone has not rung from this practice. Having explained that I was in crisis and with a history of self harm and suicide attempts I would have thought that if you get no answer you would send the police or an ambulance to make sure i hadn't done something. But no, nothing, only told that the Dr called and was made to feel like it was my fault that a. They called the wrong number or b. They didn't call my number at all. Where is their duty of care, where is their compassion? If you value your wellbeing I'd suggest going to a different surgery because this place from my many experiences really and truly doesn't care.
Visited September 2022
The Exmoor Surgery has not yet replied.
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Review titled Best diabetics specialist
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2022
I'm highly impressed by the dynamics at this surgery. I joined about 2 months ago and have been called in for regular check ups and appointments both w gp and nurses and blood tests about 5 times. My blood tests were a bit out of sync so they called me for a second check up within 2 months, which I've never experienced in the uk - even when I was being treated at the hospital, my appointments would be 6 months apart at the earliest and always with a different doctor, hence no continuance. My biggest joy + surprise has been meeting their diabetocs specialist, he is so approachable and he listens, which I've never encountered before. He tries to understand how you think, which is such an important part of working with a diabetic patient. He also did a blood circulation test on my feet which nobody in the past 17 years has ever done for me before. I'm absolutely delighted and couldn't recommend him and the practice more highly. I would give 20* if i could
Visited May 2022
Review titled The Exmoor Surgery
Replied on 19 May 2022
Dear Patient, Thank you for taking the time to leave a review for the practice. We are delighted to hear that you have found the care we provide to be of the high standards we aspire to. Your review and comments have been shared with the entire practice team. Thank you Exmoor Surgery