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The Exchange Surgery - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Fabulous!

    Rated 5 stars out of 5

    by Anonymous - Posted on 24 March 2023

    I have been with this practice for 6 years. The doctors are lovely, friendly, kind and helpful. I’ve never had a problem booking appointments and always managed to get same day if I needed. (Always use the app to book online). Also really helpful that they have their own blood clinic on site. Absolutely gutted that they won’t let me stay registered as I’ve moved 10 minutes up the road and out of the catchment. I’m heartbroken. I’ll never find a practice as good.

    Visited March 2023

    Report as unsuitable

    Review titled The Exchange Surgery

    Replied on 30 March 2023

    Dear Patient, Thank you for taking the time and leaving this kind feedback, which we appreciate as a team as well as individuals. We are sorry you cannot stay registered with us, but we can only provide care to patients living in Lambeth. We wish you all the best. Kind regards, Lucie, Practice Manager

    Report as unsuitable

  2. Review titled Very bad experience

    Rated 1 star out of 5

    by Anonymous - Posted on 21 February 2023

    I have never managed to book an appointment. I tried calling and they said the appointments for the day were gone and for appointments for other days I needed to call "during the day". I am not sure what during the day meant as I was calling at around 9.00 am which should count as day? Unless they meant I have to try every hour until I get lucky. Tried with the app and did not work either. Very unhelpful. I appreciate the NHS is under a huge amount of stress but this practice is very disorganised.

    Visited February 2023

    Report as unsuitable

    Review titled The Exchange Surgery

    Replied on 24 February 2023

    Dear Patient, Thank you for taking time to leave your feedback on this page and on google reviews. I am sorry you were unable to book an appointment successfully. We are under immense pressure and the demand is high. We constantly working on improving our appointment system, but we have only a limited amount of appointments available, so we can only change the release time for bookings. Same-day appointments are available from 8.00am and some are also available at 7am for booking online. To avoid "bottlenecks" and releasing advance appointments at the same time we staggered them throughout a day. Usually, at 9am it would be a bit too early for advance booking, unless there is a cancelation or change of booking, when an appointment can appear suddenly. We encourage patients to look online for appointments as this is the quickest way to check without needing to call us. We understand this is not ideal for everyone, but there are many patients who do manage to book appointments online, so we know it is possible. Alternatively, there is an option for patients to submit a request form via our website which can be looked at and an appropriate appointment scheduled. I hope you will be able to secure your appointment soon. Kind regards, Lucie Lehane, Practice Manager

    Report as unsuitable