The Endeavour Practice - Ratings and reviews
Reviews
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Review titled General Lack of Care
Rated 1 star out of 5
by Ndukwe Onyema - Posted on 25 January 2024
Had to blood test scheduled by the Hospital for my GP, took me about a week to get an appointment to have my sample collected. It's been nearly 3 weeks, So about a month in total after my blood test and I'm yet to receive my results. I've physically been to the clinic a few days ago to check, they couldn't find the results, mentioned they would ring me later that day, this did not happen. I understand the NHS is overwhelmed and have to process a lot of people, but this is my second GP and it's been a sore experience. There just seems to be a general lack of care for patients.
Visited January 2024
The Endeavour Practice has not yet replied.
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Review titled Terrible attitude & service
Rated 1 star out of 5
by Paul M - Posted on 29 November 2022
The Endeavour Practice is harder to get in to than Fort Knox. The reception staff simply do not care. If you can not ring them at 8 a.m. they are not interested in anything you have to say. They insist on you ringing back the next morning at 8 or you have to go online to have an E-Consultation. What are people who work mornings or who have children to attend to supposed to do? Their terrible, do not care attitude is disgraceful for people who work in the care service industry. The one time I have actually been able to have a face to face consultation with a doctor they were professional, polite & helpful. Everything their reception staff are not.
Visited November 2022
Review titled The Endeavour Practice
Replied on 01 December 2022
Thank you for your feedback. I am sorry you are clearly frustrated with our service. We are experiencing extremely high levels of demand at the moment. The reception staff were correct to suggest an e-consult as an alternative way of accessing our services. This can be done at any time of day or night and hence is well-suited to workers or those who have the school run. If you click on the banner on our website, it will take you through the process. We will then review your issue and ring you back by the end of the next working day. If you have requested an appointment, we will tell you when that will be. Please try this out if you can. Thanks again for your feedback and again I apologise for your frustration. I hope you find that the e-consult route works for you. If you need further assistance, please contact me via endeavour.practice@nhs.net . Steve Donlan Management Partner
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Review titled Patient for over 20 years
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2022
I have always found the practice and the staff, helpful and accommodating. have never had an issue talking to someone or making an appointment. I would have not stayed with the practice for so long i i had not had excellent care and service.
Visited June 2022
Review titled The Endeavour Practice
Replied on 01 December 2022
Thank you for your supportive comments. I am pleased you have had such a good experience of the practice over such a long period of time. I will share your comments with the team. Steve Donlan Management Partner