The Dow Surgery
William Street, Redditch, Worcestershire, B97 4AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding practice
Rated 5 stars out of 5
by Paul Taylor - Posted on 21 May 2025
I received exceptional service when I attended this week. As always, the administrator was polite, efficient, and extremely helpful. The doctor I saw listened attentively and responded with an outstanding level of care and professionalism. I feel extremely privileged to be a patient at the Dow surgery
Visited May 2025
Review titled The Dow Surgery
Replied on 22 May 2025
Dear Paul Thank you for taking the time to leave this great review. All staff (Clinical and Non-Clinical) at The Dow Surgery strive to treat everyone with respect and include patients in decision making and ensuring they understand their health care plans. From your review we are achieving these goals! I will pass on your comments to the clinician and staff who helped you recently. Thank you again Kim Kim Simpson Practice Manager
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Review titled Been with surgery since 1944. Need I say more.
Rated 5 stars out of 5
by John Lewis - Posted on 19 March 2025
Rang surgery yesterday morning. Answered by friendly and courteous receptionist who arranged appointment with Dr. ? Was worried by a very swollen ankle which had suddenly appeared. Doctor could not have been more efficient and patient as she examined me. Contacted the Alexandra Hospital to arrange a scan on my leg and said it would happen quite quickly. I got home and the Alex rang to enquire whether I could come today. The anxiety that I felt soon faded away due to the efficiency and patience of the persons I had dealings with. Thank you and it’s why I have been with the surgery since 1944 under the original Doctor Dow in Worcester Road. Again thank you so much.
Visited March 2025
Review titled The Dow Surgery
Replied on 20 March 2025
Dear Mr. Lewis What an accolade to receive, we must be doing something right if you have been a loyal and happy patient since 1944! Thank you for finding time to leave your review regarding the service provided by our team, especially our Reception Team and Dr Caulfield. I will ensure they are aware of your comments. At The Dow Surgery we try to continue the "old fashioned" family GP style of patient care and from your review it appears we are succeeding! Kind regards Kim Kim Simpson Practice Manager
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Review titled Got an appointment
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2025
Got an appointment at last having tried for 2 weeks! Got a fairly good examination but then just told to take more painkillers! Not really the response I hoped for.
Visited February 2025
Review titled The Dow Surgery
Replied on 25 February 2025
Dear Anonymous Thank you for taking the time to leave your review. Without more information we are unable to look into your comments further regarding your wait and advice, however if you would like us to look at this for you please contact us via email thedow.surgery@nhs.net, supply more details for us and we will respond as soon as our investigations are complete. Kind regards Kim Simpson Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2025
Appointment arranged quickly, Doctor spent time with me to properly understand everything I was concerned about. Arranged follow up appointments for me, checking dates and times were ok for me first. Felt like I was treated very well and not just another number!
Visited February 2025
Review titled The Dow Surgery
Replied on 05 February 2025
Dear Anonymous What a wonderful summary of your recent visit. Everyone at The Dow Surgery strives to care for our patients in the way you describe in your review. Thank you for taking the time to do this for us, I will ensure staff are aware of this. We are very proud of our team and know this will give them a well deserved boost. Thank you again Kim Kim Simpson Practice Manager
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Review titled Outstanding service provided
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2025
The GP I saw was outstanding, I felt listened to and not rushed to get in and out of the appointment. I had a phone call first and then booked in the same day for a face to face appointment. The doctor was super lovely and helpful. Made me feel at ease and showed me there was no need to be worried. I left the appointment with understanding and medication to help recovery. Highly recommend the surgery practice following this experience.
Visited February 2025
Review titled The Dow Surgery
Replied on 25 February 2025
Dear Anonymous Thank you for taking the time to leave this great review. All staff (Clinical and Non-Clinical) at The Dow Surgery strive to treat everyone with respect and include patients in decision making and ensuring they understand their health care plans. From your review we are achieving these goals! I will pass on your comments to the clinician and staff who helped you recently. Thank you again Kim Kim Simpson Practice Manager
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Review titled Blood test
Rated 4 stars out of 5
by Robina Kausar - Posted on 16 January 2025
As well as myself, the blood test team know that it's very difficult to find my veins to take blood. Yet, they don't have either the equipment or training to take my blood. They pierce me many times and appointment after appointment just wastes mine as well as their time. Only 2 of the nurses at the clinic were able to take my blood and unfortunately they have left.
Visited January 2025
Review titled The Dow Surgery
Replied on 16 January 2025
Dear Mrs Kausar Thank you for taking the time to leave this 4 star review, we appreciate your comments. I note that the Phlebotomist who took your tests previously managed to obtain a sample last year however I note you have cancelled your appointment to see her tomorrow. If you'd like to rebook, please contact reception and specifically ask to be booked with Laura who did this for you previously, I hope this helps. Kind regards Kim Kim Simpson Practice Manager
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 03 December 2024
I attended the surgery for blood tests today in response to a reminder message. Spot on time, quick,pain-free! All required blood tests conducted at the same time, saving NHS money and most convenient for me. Thank you!
Visited December 2024
Review titled The Dow Surgery
Replied on 06 December 2024
Dear Anonymous We are so pleased that our reminders are appreciated and that you felt it was helpful. We try to work with patients to provide appointments at times to suit them and, again, pleased to hear this worked for you. Thank you for taking time out of your day to leave your comments Regards Kim Simpson Practice Manager
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Review titled Fast responses
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2024
Very happy with service. I like the idea of having a call back discuss why you need an appointment. Had an appointment 2 hours later. Sorted my problem and going home with my medication in no time at all. The whole procedure was fast and straightforward. It's a pity car park 7 is no longer there. Apart from that, I would recommend this surgery.
Visited November 2024
Review titled The Dow Surgery
Replied on 06 December 2024
Dear Anonymous Thankyou for taking the time to leave your comments, we hope this helps other patients who use our services. I will pass your comments on to ours teams so that they are aware that their hard work has paid off. Kind regards Kim Simpson Practice Manager (We totally agree regarding car park 7!)
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Review titled Awesome practice with wonderful staff
Rated 5 stars out of 5
by Nat Richards - Posted on 05 November 2024
I moved from my previous doctors due to not feeling listened too by my GP. After coming here not only do I feel listened to but I feel validated that it's not "all in my head" thank you dow surgery
Visited November 2024
Review titled The Dow Surgery
Replied on 05 November 2024
Dear Nat Thank you for taking the time to leave such a wonderful review! We are so pleased that the way you were received by the Doctor has made such a positive impact on you and your mental health. I will pass your comments on to the team at our next practice meeting, this will give them a well earned boost! Thank you again Kim Kim Simpson Practice Manager
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Review titled Fast friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2024
Appointment on time and conducted in a considerate and appropriate manner. Great bed side manner. Surgery was clean and all staff supportive and caring.
Visited October 2024
Review titled The Dow Surgery
Replied on 04 November 2024
Dear Anonymous Thank you for leaving this review, we appreciate your time especially if you have been unwell recently. I will pass on your comments to the team at our next meeting. Take care Kind reagrds Kim Kim Simpson Practice Manager