The Dow Surgery
William Street, Redditch, Worcestershire, B97 4AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick service
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
Submitted an on line request/query and received a reply within 30 minutes informing me a Doctor would ring back. Again, within 30 minutes I had the telephone consultation and a prescription sent to my Pharmacy to pick up shortly. To me, this is Very Good service. I also had my Flu and Covid boosters at the weekend and again, very well organised.
Visited September 2023
Review titled The Dow Surgery
Replied on 25 January 2024
Dear Anonymous Apologies for the delay in responding, we have been unable to access the site. Thank you for taking the time to leave your comments, I will circulate them to the team so they are aware and give them a well earned boost. Kind regards Kim Simpson Practice Manager
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Review titled Poor prescription service
Rated 3 stars out of 5
by Jenny Walker - Posted on 20 July 2023
Put a repeat prescription in on the Monday rang up Wednesday to check it was going to the chemists my husband placed it in the prescription collection box and I was told that I had not requested it so therefore it had not been processed I told the receptionist that I would be without my tablets but was told that it would not be ready until Friday they didn't seem to care that it would make me ill to be without them this is not the first time this has happened so now I always put the form in an envelope with prescription written on it so really I cannot see the point in having the box to put them in if they are not going to be dealt with
Visited July 2023
Review titled The Dow Surgery
Replied on 25 January 2024
Dear Ms Walker Apologies for the delay in responding, we have been unable to access the site. Thank you for taking the time to leave a review. I am sorry that our service has fallen short of what we expect to provide normally. We can only apologise. I see you have now transferred to another practice. We wish you all the best at your new practice and again apologise for any errors that occurred during your time with us. Kind regards Kim Simpson Practice Manager