The Dove Medical Practice - Ratings and reviews
Reviews
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
This practice has been a disgrace since it moved to dove Dale Road. With miss ups with prescriptions to wasting peoples time with the wrong information and this is just two peoples experiences god only knows how many others have had to endure this. Then there is the problem of getting through on the phone and getting an appointment. Some thing needs doing about it urgently.
Visited December 2023
Review titled The Dove Medical Practice
Replied on 07 December 2023
Dear patient, Thank you for your feedback. We are sorry to learn you have had difficulties with the appointment and prescription process. We do have a high demand for appointments and our phone lines do get busy, please do get in touch with the practice to address your prescription issues so we can review this on an individual basis. I will share your feedback with the practice team Kindest regards Shamim Rashid Practice Manager
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Review titled Terrible, absolutely terrible.
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2023
I moved to this practice after moving to the local area. It has always been a game trying to get an appointment and I can't say I have ever smoothly got an appointment. Every morning that I ring at 8am, I am told the phone lines are full and to call back. This morning as an example I had rang 20 times to be on hold for 20 minutes and then cut off. I had also rang to speak to the Practice Manager twice, I was told they would return my call but 3 days later and I have not heard from them. I had a blood test done, nobody had rang to tell me my results had been received, I rang them to find out I need a consultation. Since my blood test was 3 weeks ago, I have not been able to book an appointment. Very unreliable, I wouldn't be recommending this practice to anybody, especially if you are hopping for a swift and no delay process.
Visited September 2023
Review titled The Dove Medical Practice
Replied on 06 September 2023
Good afternoon, Thank you for your feedback, I am sorry to learn you have had difficulties accessing the service you required, our phone lines are busy and we do advise patients to ring back after 10am for results. I have no outstanding requests for patient call backs, so please do get in touch if you wish to discuss this concern further. We are reviewing our call back system for results booking and will share the feedback with the practice team. Kindest Regards Shamim Rashid Practice Manager
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Review titled Useless - Stay Away, Anywhere is better than here.
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
Tried to get an appointment today, calls wouldn't connect before 8am, after 8am it was either engaged or gave a message saying the call queue was full and to call at a time when it was less busy. Finally got into the queue. 2hrs and 15 mins of holding later I was 1st in queue, then at 2hrs 41mins the call just cut off. Rang back and was suddenly 10th in the queue where I remain after 15minutes of holding. I'm immunocompromised and also suffering from a severe chest infection else I would have gone in person to get an appointment (which is apparently the only sure-fire way of getting one). In addition to this they were unable to update a prescription even after going in and giving them a copy of the letter from my consultant (which it turns out they already had). I also asked for a copy of my medical records for me to apply for PIP and it turns out that half my medical records were somebody else's, I supplied the corrections and they lost them, I resupplied the corrections and they lost them again. To my knowledge they still have incorrect records. Needless to say I couldn't apply for PIP. Stay away from this surgery. If it wasn't for the incorrect records and their apparent inability to correct them I'd be looking to leave them (but can't until they are fixed).
Visited June 2023
Review titled The Dove Medical Practice
Replied on 15 June 2023
Good afternoon, Thank you for sharing your concerns. I am sorry to learn you have had these issues. If you can get in touch we can review these for you on a individual basis. Kindest regards Shamim Rashid Practice Manager
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Review titled Not good on phone
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
I have tried and tried to phone this surgery for medication for OAP who has not long come out of hospital and house bound. The phone just rings out and never get answered or its ingaged untill it's their dinner time between 12 pm And 1pm . It's very poor to sort medication out for OAP
Visited April 2023
Review titled The Dove Medical Practice
Replied on 02 May 2023
Dear patient, Thank you for your feedback. The practice has a dedicated prescription line which is open every day, this is option 2 on the phone when you call in, if you have had no reply from this please get in touch as it is open daily with a dedicated member of staff dealing with prescriptions. I will share your feedback with the reception team. Shamim Rashid Practice Manager
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Review titled Terrible GP
Rated 1 star out of 5
by Andrei - Posted on 23 March 2023
The worst gp practice. I have tried to book a appointment for my daughter who’s 1year old and after waiting 40 min on the line they hung up. I booked a phone call for the morning without teling me an hour when they wil call . I was working so they called 2 time in les then 30 seconds . So i have lost the apointment . You cannot book an apointment for next day and if you take the day off hoping to see a doctor is a slim chance and you loose dais from work and you don’t see a doctor either.
Visited March 2023
Review titled The Dove Medical Practice
Replied on 28 March 2023
Good morning Andrei, Thank you for your feedback, and raising the concerns you had about the waiting time and call back. The practice has high demand and the call waiting time can vary, we ensure all phones are answered as promptly as possible. I am pleased that you got an appointment for your daughter, patients are not given a call back time as the doctors have to assess each patient on need and we also allow for emergencies, we do recommend that patients keep their phone with them and at least 2 calls are made. I will share your feedback with the practice team. Kindest Regards Shamim Rashid Practice Manager
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Review titled Great Experience
Rated 5 stars out of 5
by David - Posted on 20 January 2023
I had an appointment with a HCA today and I am absolutely delighted with the appointment and how I was treated today - she was very careful with what she is doing and informed me what she is going to do at every step. She also answered my questions that I had which I appreciated. I then spoke to a receptionist with a question who again was lovely and friendly who answered my query promptly. Overall, I had a pleasant experience today.
Visited January 2023
Review titled The Dove Medical Practice
Replied on 24 January 2023
David, thank you for your feedback. The HCA and reception staff will be informed of the positive experience you had. We appreciate the time you have taken to share this with the practice Kindest Regards Shamim Rashid Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
GP messed about not referring me to a professional regarding the lump that had developed on my lip. Went for advice from my dentist, urgent referral to Birmingham dental hospital. Appointment came through for 8 days later. Saw Consultant yesterday, urgent treatment today. . Not impressed with the surgery at all
Visited July 2022
Review titled The Dove Medical Practice
Replied on 06 September 2022
Dear Patient, thank you for your feedback. We are sorry to learn of the issues you had accessing care and treatment. Any dental related problems are referred to the dentist for bespoke care. I am please that you have now had the direct care needed. The Practice Manager
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Review titled Poor practice
Rated 1 star out of 5
by Unhappy client - Posted on 09 June 2022
I get it they have a telephone triage system in place. To start with it is difficult to get through to practice in the morning. I walked in and booked appointment for my daughter and I was told telephone triage for the afternoon. Around 430pm I rang surgery back as I had no call and I was told I was still on schedule for the call and it will be anytime before 630. No call received on that day. Next day I rang in, no call, managed to book appointment using 111 service and was told to expect call in 2hrs. 2hrs later no call, I rang surgery to enquire. Asked also why I had no call back day before. I heard the most pathetic lie that the doctor had tried to ring me twice yesterday (apparently first attempt about 338hrs)and I did not answer my phone. Bear in mind I had my phone in my hand all day not wanting to miss the call. I even contacted surgery about 430,wasnt told of the first attempt but only that the doctor was yet to call me. Receptionist is now telling me there is something wrong with my mobile network, which I know for sure there isn't. I've even checked with my network out of curiosity and they told me there's no bar to my phone so there must something wrong with surgery phone lines. Bear in mind I'm calling on behalf of a child who's been in distress almost two weeks now. A week ago, I took my daughter in, doctor then spoke nicely to me after I identified myself as a health professional. Doctor then said if no improvement ring back then whatever doctor there will see what they can do, hence I'm here now. I also work in health and I know the pressures but the response from Dove medical is appalling
Visited June 2022
Review titled The Dove Medical Practice
Replied on 05 September 2022
Dear Patient, Thank you for your feedback, as all calls are logged, we will review our outgoing calls system.