The Doctors House
40 Cameron Road, Seven Kings, Ilford, Essex, IG3 8LFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Sympathetic and professional staff
Rated 4 stars out of 5
by Deborah Carbonaro - Posted on 28 February 2023
The receptionist was very kind and helpful. She went out of her way to ensure that I was offered a prompt appointment and welcoming when I arrived at the surgery. Her caring approach put me at ease. The doctor was thorough at examination and compassionate.
Visited February 2023
Review titled The Doctors House
Replied on 22 March 2023
Dear Deborah Thank you for the feedback, this has been shared by with the team. We all really appreciate you spending your time to write in the feedback Regards The Practice Business Manager
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Review titled Very very bad
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
I respect NHS me and my daughter we don't have any problems with NHS but with this reception of this GP they r the worse rude people my daughter she's 5 years old she's been registered since January and she never gets any appointments accept 2 times check the history I have to take all the time to the hospital for everything and this morning 8:40am to 8:45am the reception people told me again we r fully booked how it's possible since from January until now I'm being calling from 3 different phones to get any appointments for my daughter bcoz her antibiotics is finish and she's Very sick but this people not helping my 5 years old daughter she's autism and the reception people told me if u really need appointment come to reception I lost my wife she past away only me and my daughter we r in hostel in one room and I'm not feeling well also we just come back from hospital on Saturday I just need medicine for my daughter I'm asking for phone appointment anything with doctor but this reception people very very rude we r in asolite we can't go to GP and make appointment from reception we r been with other GP but I never seen the worse reception people like here. please kindly request don't ignore my daughter if something happen to my daughter I'll blame you guys I'm talking with u reception people and I'm not going to change the GP bcoz as a humanity u should do good things please respect others so other will respect you NHS is for everyone we respect NHS but it's not that mean the reception people should take advantage of this and disrespect the sick unwell people. Thank you so much.
Visited November 2022
Review titled The Doctors House
Replied on 24 March 2023
Dear Patient As you have given your feedback anonymously, I can’t respond to your feedback effectively. You can contact me directly by coming to the surgery, by phone as I would really like to discuss the issues you have highlighted. Our team are committed and work tirelessly to support our patients in a pressured environment. Regards Practice Business Manager
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Review titled Never able to see a GP
Rated 1 star out of 5
by Connie ABELA - Posted on 26 October 2022
My daughter is 11 years old and suffers from severe allergies and eczema. I have phoned the GP at 7.58 everyday this week to get an appointment. On hold for an hour each time to then be told that there are no appointments. I am complaining to CQC. I explained that her skin is beginning to get infected and the last time this happened she was in hospital with scepticimia. Receptionist showed no care and offered an extended hours appointment at another surgery on Friday at 7pm. Her excuse was there GPs on holiday. Knowing that there will be a shortage due to GP holidays and an increased surge of appointments due to the half term holiday, you would assume that they would have organised to get agency GPs or be proactive to find ways to support their patients.
Visited October 2022
Review titled The Doctors House
Replied on 07 November 2022
Dear Patient Thank you for your feedback. We have limited on the day appointments and the demand for these is very high, especially in Autumn. I can see from the records that your child was given an appointment on the day you wrote your feedback on Wednesday 26th October. The receptionist offered you an appointment with our enhanced access service, which is provided by our Primary Care Network, this is a service the Doctors House working together with 7 other GPs in Seven Kings provide in Seven Kings Health Centre. If you have an emergency, you can also contact 111, and if they deem it appropriate, they can book you directly onto our appointment system as they have a number of appointments allocated to them. We have increased the number of receptionists we have to answer calls and advised patients to keep their calls to 5 minutes as long calls directly impact the time other patients need to wait for. We did have a doctor on holiday, and the doctor sessions were covered by Locums. We had another doctor off sick and was unable to get cover for her on the day as locum availability during half term is reduced significantly. Regards Practice Business Manager
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Review titled Really bad practice
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
I started the registration process with Doctors House early Oct 2022 and in Feb 2023 I was still chasing for confirmation. No one seems to ever answer the phone, the phone rings and rings. I walked into the surgery several times to enquire about my registration and again no one was able to provide helpful answers and then promised someone would call me back, but they never did. It is now the middle of April and I need a repeat prescription for inhalers so I went back to my old gp to request this but they said my record was inactive. I wasn't aware of this. This means that the duty of care from my old gp had been discharged and the new Doctors House surgery had failed to register me in a timely manner, so I am left with no gp at all. I am advised by the old gp surgery to call 111 to obtain the inhalers I require. I have also been on the phone again today to the Doctors House and the receptionist said I needed to complete a new form as they did not have or had disposed of my application, and they were not able to explain why. Its all very inefficient. She claimed to have called me several times but didn't leave a message, go figure, why would you not leave a message!? I find this GP surgery really really poor, its a shame I had to move to a different practise, as the old gp was brilliant and very responsive and helpful. It has become very frustrating, tiresome, tedious and time consuming in what should ordinarily be straightforward process.
Visited October 2022
Review titled The Doctors House
Replied on 12 March 2024
Dear Patient As you have given your feedback anonymously, I can’t respond to your feedback effectively. You can contact me directly by coming to the surgery, by phone as I would really like to discuss the issues you have highlighted. Our team are committed and work tirelessly to support our patients in a pressured environment. Regards Practice Business Manager
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
- no proper channel to contact them - no email available to contact them, never pick up the phone at anytime of the day. When you walk up to the surgery receptionist are just talking among themselves and phone keeps ringing. - don’t want to issue prescription medicines that they are available over the counter so buy it even when you are eligible for free medicines. - I feel doomed with this surgery as nobody really wants to help
Visited September 2022
Review titled The Doctors House
Replied on 07 November 2022
Dear Patient As you have given your feedback anonymously, I can’t respond to your feedback effectively. You can contact by coming to the surgery, by phone, by post or by econsult. Our team are committed and work tirelessly to support our patients in a pressured environment. We only follow the NHS guidelines on issuing medication and there certain over the counter medications that we do not prescribe Regards Practice Business Manager
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Review titled Terrible practice
Rated 2 stars out of 5
by Anonymous - Posted on 23 September 2022
After my appointment being brought forward by an hour the evening before. by the surgery I was still waiting almost until my original appointment time . Dr referred me to the pharmacist at tesco who after seeing me said “ you need a prescription from the dr” so now I have to try and get another appointment. I waited over 6 weeks for this original one . & had already spoken to a pharmacist myself a month ago .
Visited September 2022
Review titled The Doctors House
Replied on 07 November 2022
Dear Patient As you have given your feedback anonymously, I can’t respond to your feedback effectively. Please contact the surgery and ask to speak to me so that we can discuss your feedback and review your experience and look on how we can improve it. Regards Practice Business Manager
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Review titled Waiting times and lack of support and care
Rated 1 star out of 5
by R Shina - Posted on 16 September 2022
I have waited over 50 minutes today to get through to speak to reception today and when I finally did I was told all appointments had gone. I explained that I was calling on behalf of my 70 year old parent who is recovering from cancer and needed to seek some advice from the doctor regarding his post care and there was little care about this. Instead I was told I had to call back and try again. Absolutely awful that the most vulnerable people cannot be helped by our national health service - what have they worked hard and paid in for for all of their lives? Very disappointing
Visited September 2022
Review titled The Doctors House
Replied on 07 November 2022
Dear Patient Thank you for your feedback. We have limited on the day appointments and the demand for these is very high, especially in the autumn. I can see from the records that your parent was given an appointment on the day you wrote your feedback. Regards Practice Business Manager
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Review titled Telephone system
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2022
This is the second time in a week that I have called for an appointment at the specified time. I called over 40 times at 1:30 before I got through. I was then on hold for 38 minutes and was 10th in line. After 38 minutes the menu moved to the options where I selected 5 for an appointment and 1 minute later the phone went dead. As I said this is not the first time that has happened and I generally try to go to the surgery for an appointment, however as Myself and my husband have regular day jobs and care for elderly parents in their 80’s who live with us. This isn’t always possible. A better appointment system needs to be set up. Why were the online bookings removed from the NHSApp?
Visited June 2022
Review titled The Doctors House
Replied on 07 November 2022
Dear Patient Thank you for your feedback. We have looked at the situation you have highlighted, and we have been advised that the calls are dropped by the mobile phone carrier. We have increased the number receptionists who answer calls, however our demand is really high. We stopped the online bookings since COVID as we triage all our patients who come to an appointment. I would recommend you use econsult, it is online consultation which we respond to with 2 working days, you can access this via our website www.thedoctorshouse.co.uk If you need to discuss this further, please contact the reception and I will call you back Regards Practice Business Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2022
I just wanted to mention that this GP surgery has been outstanding. I have seen some negative reviews but I can say, being a patient here for many years, that is not the case. The staff are always patient and respectful. And if there is any issue they are always willing to help especially during this pandemic. When many surgeries were closed due to lockdown or seeing only seeing a handful of patients the doctors house continually provided the same quality of care. I am very impressed and happy to be a patient here.
Visited May 2022
Review titled The Doctors House
Replied on 19 May 2022
Dear Patient Thank you for your positive feedback All of team appreciate your kind and generous words. Regards The Practice Manager
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Review titled The Most Caring Practice Ever
Rated 5 stars out of 5
by Elaine Marsh - Posted on 09 May 2022
I just wanted to say a big thank you from receptionists to GPs for everything you have done over the years and especially the past few months for my 98 year old mother. Mum was in hospital for over 15 weeks and during that time contact had to be made with her doctor - whenever I called the surgery everyone was so helpful and always passed on messages immediately. Whilst in hospital they managed to brake my mothers hearing aids and even though there was an audiology department in the hospital they couldn’t get them repaired. My mother is now out of hospital, I called the practice and they are organising a ‘home’ visit from the NHS company that supplied the hearing aids. Thank you for being so caring especially to your elderly patients, it really is very much appreciated.
Visited May 2022
Review titled The Doctors House
Replied on 19 May 2022
Dear Elaine Marsh Thank you for your positive feedback All of team appreciate your kind and generous words. Regards The Practice Manager