The Discovery Practice - Ratings and reviews
Reviews
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Review titled Poor patients support
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2023
I attended the surgery struggling with physical problem due to homonal changes . This affects me emotional and also. Affects my confidence so much. I was told that l can not be helped. I was not even checked or looked at. This experience is affecting me a lot and not sure how to deal with it and l am not sure l can trust this practitioner again.
Visited October 2023
Review titled The Discovery Practice
Replied on 01 November 2023
Dear Anonymous. I am sorry to hear that you have had a poor experience when contacting the practice. We are unable to investigate your concerns or respond due to your anonymous post. Please make contact with the Practice Manager tel: 01642 245069 or email discoverypractice@nhs.net FAO Practice Manager so that we may help to address your complaint and health concerns. Thank you
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Review titled Excellent Experienced Staff 5stars
Rated 5 stars out of 5
by Mature Lady - Posted on 29 May 2023
Excellent up-to-date surgery with a good mix of staff and experience. So they offer a good individual person based approach to patients. The nurses are very experienced and offer a great service. They took my bloods one tea time and sent me a text to contact the surgery next day. Very prompt and offer all the latest technology. After decades I could only remember poor experiences on one hand. I couldn't recommend this team more highly enough. Mbro is a diverse mix young students to older people and there is always someone here who you can match up with for medical advice, and help
Visited May 2023
Review titled The Discovery Practice
Replied on 01 November 2023
Dear Mature Lady Thank you kindly for sharing such positive feedback. We aim to provide services to meet the needs of our diverse population in Central Middlesbrough, technology can support with this for today's Modern General Practice. We always aim to provide a personal and individual approach to each of our patients Health and Care needs. It is good to hear that we have in your experience managed a good balance and you had a positive experience of our services. I will look forward to sharing your feedback with our whole team. Thank You Mrs K Stock Practice Manager
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 22 March 2023
I had a blood test done on the 7th of March and its taking over 2 weeks to get my result. Each time I call the response is that they are chasing it
Visited March 2023
Review titled The Discovery Practice
Replied on 01 November 2023
We are unable to investigate this incident due to anonymous posting. Please contact the Practice Manager who will be able to review this incident and provide feedback and a resolution.