The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Online Triage Response
Rated 5 stars out of 5
by Elizabeth Jarman - Posted on 17 January 2025
I contacted the surgery using the Online Triage system about my concerns I received acknowledgment almost immediately asking me to complete a questionnaire, which I did and provide a picture which I also did. Within hours I received an appointment for 2 weeks time I then received a text message from a doctor ant the practice asking me to try a cream that had been prescribe to see if it helped before attending the appointment. To say that I was impressed with the speed of this response is an understatement - all we hear it would seem is how bad our medical service is - my experience of The Deepings Surgery online triage system is completely the opposite Well done all at the surgery, I will certainly recommend this innovative Triage system to all.
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Jarman, Thank you so much for taking the time to share your positive experience with our Online Triage system. We are delighted to hear that you found the process efficient and that our team was able to respond promptly to your concerns. Providing accessible and timely care is our priority, and it’s incredibly rewarding to know that our system worked well for you. Your kind words mean a great deal to our team, and we truly appreciate your recommendation. Thank you again for your support! Best wishes, The Deepings Surgery Team
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Review titled Fabulous Care
Rated 5 stars out of 5
by Rachel Gibbs - Posted on 30 January 2025
The nurse made sure I was relaxed and took the time I needed. She made the procedure relaxing and was so respectful. The actual procedure was pain free and my dignity was respected throughout
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Gibbs,. Thank you so much for taking the time to share your positive experience with our nursing team. We are delighted to hear your feedback. Your kind words mean a great deal, thank you for your support. Best wishes, The Deepings Practice Team
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Review titled A very helpful receptionist who really helped me
Rated 5 stars out of 5
by Mim Slater - Posted on 23 January 2025
I'd missed my phone call appointment so rang the surgery, the receptionist was fantastic and did everything she could to ensure I got a call back. The doctor was also very efficient and all my health concerns were dealt with and a solution found. Although it was a phone call appointment, I felt very reassured! Thank you
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Slater, Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Thank you for your support and we hope you are feeling much better. Best wishes, The Deepings Practice Team
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Review titled Very good reception service
Rated 5 stars out of 5
by Lynne Alcorn - Posted on 21 January 2025
I had a call from reception to apologise for an error she had made. It didn't matter. She was very kind and very efficient dealing with me and gave me a different appointment. From experience, I know we learn from errors and believe she is very good at her job.
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. Your kind words mean a great deal to our team. Best wishes, The Deepings Practice Team
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Review titled Good practice
Rated 4 stars out of 5
by Graham Jeffery - Posted on 20 January 2025
Clean and tidy with very helpful staff and medical professionals. The telephone contact system however leaves a great deal to be desired the wait to speak to someone, either reception or pharmacy, can be a very long time and must increase the callers blood pressure. I have rung the practice several times, very early in the morning, about a minute after it opens to be informed that the waiting list for callers is full and to ring later how is it possible for the list to be full, in such a short space of time, especially when you do not get an engaged signal. The other point I would like to point out, in the recorded message that you hear when you ring, thanks the caller for their "patience and understanding during this difficult time" what difficult time are they referring to? And one more thing, personal to me, the terrible incidental music that you are subjected to while waiting to be answered makes my teeth itch but as I say this is only a personal thing.
Visited January 2025
Review titled The Deepings Practice
Replied on 04 April 2025
Dear Patient, Thank you for taking the time to leave your review. The telephone lines are always much busier in the mornings, if you feel your enquiry could wait until later in the day the call wait times could be considerably shorter. We have changed the hold music as a result of your feedback. Kind Regards The Deepings Practice
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Review titled Great service
Rated 5 stars out of 5
by Tracey Balding - Posted on 20 January 2025
I rang and got through very quickly, the lady I spoke to was very helpful and understanding and directed me straight away to the service I needed.
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Balding. Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Best wishes, The Deepings Practice Team
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Review titled Good health profesionals
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
Felt,really unwell ,they got me a doctors appointment for that afternoon. I was so pleased. The doctor l saw was very thorough and sent me for tests next day ,l will see him in a week or so for the results. At least l know l will soon have a diagnoses and maybe a cure.
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Thank you for your support and we hope you are feeling much better. Best wishes, The Deepings Practice Team
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Review titled Reception are lovely!
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2025
Despite the massive strain our GP surgery has the reception staff are always so friendly and helpful! When I called Thursday the lady on reception was super helpful and got my son an app with the nurse and was really efficient! Thank you
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Best wishes, The Deepings Practice Team
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Review titled The deeping practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2024
From reception through to the doctor, it was such a great experience, so friendly and helpful, just made everything easy.
Visited December 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient. Thank you so much for taking the time to share your feedback! We’re truly delighted to hear that you’ve had such a positive experience with our practice. Kind Regards Claire Deputy Practice Manager
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Review titled A true lifesaver
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2025
Just wanted to show my gratitude and appreciation to the lady I spoke to when calling to book a routine appointment, at the end of the call I was offered a health check and blood test for something I had been meaning to do but hadn’t. As a result of this I was diagnosed with cancer which if untreated may well have ended my life. Thank you for doing something that is probably very routine in your job but had you not asked it would have been very serious for me
Visited December 2024
Review titled The Deepings Practice
Replied on 04 April 2025
Dear Patient, Thank you for your wonderful review! Our team at The Deepings Practice works hard to provide the best care for our patients, and it truly means a lot to hear your kind words. We wish you all the best with your treatment moving forward. Kind Regards The Deepings Practice.