The Colliery Practice - Ratings and reviews
Reviews
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
I rang today for an appointment at Huntington for anxiety attacks I was sobbing on the phone and was told 15th march earliest, this is disgusting for mental health. I rang back they said come to Cannock to see duty doctor I got there in a state and it was an hour wait. I asked for a buzzer so I could sit in the car and the receptionist said why do you need that, I am not going to explain my condition in a full surgery very rude. I ended up leaving as my anxiety would not let me wait. I have resorted to ringing the Samaritans just for some help. This doctors is so bad now.
Visited January 2024
Review titled The Colliery Practice
Replied on 26 February 2024
Dear Patient, thank you for your recent feedback. Please accept our sincere apologies for the experience that you have had with our Practice. We do make patients aware that if you have an appointment with the Duty Doctor you may have to wait due to the uncertainty of the reasoning of why Patients are receiving urgent care, we can't predict how long each urgent consultation is going to take. We do have buzzers available to sit in your car while you wait, so I will highlight this with this team to make sure all staff are aware that this should be an option. We now have two Mental Health Practitioners working at the Practice, we hope that this can improve the service we offer and may be an option for you if you need it in the future. If you have any more feedback or have any suggestions on how we can improve the service that we offer please do let us know by telephone 01543 435390 or via letter/ email thecollierpractice@nhs.net.
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Review titled No appointments with a nurse
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2023
My husband attended A&E Saturday. Has badly cut his finger and has a fracture. Told to phone for an appointment with nurse to change dressing on Tuesday, so I rang Monday but no appointments for over a week? I explained he needs dressing changed due to possible infection but told to go to Samuel Johnson in Lichfield, ok if you can get there. Can't believe you have two surgeries but no available appointments with a nurse for over a week. I have been with this surgery since 1985 it used to be good so what happened?
Visited June 2023
Review titled The Colliery Practice
Replied on 13 June 2023
I am very sorry that you have had this experience at the practice. Unfortunately, one of our practice nurses left recently and her replacement has had to give three months' notice. I have tried to cover all of the clinics but this is not always possible, therefore we occasionally have to signpost patients to other services. One of our nurses has agreed to do some extra sessions this week so i would be grateful if you could contact me on Wednesday morning to arrange an appointment in the practice for your husband as soon as possible. Thank you, Practice Manager.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
I was prescribed medication over 6 months ago, My symptoms came back and required a repeat prescription, The extremely unhelpful woman on the phone took much gratification in telling me I can't speak to anyone for 4 weeks,even after telling them I'm bleeding, in pain and need it asap This branch really needs to replace or retain there staff, Iv now have no choice but to seek private health care due the the incompetence of this practice. This is only the lastest issue iv had with these people, I'd be here all day writing about how they fob anyone under 30 off for OAPs
Visited May 2023
Review titled The Colliery Practice
Replied on 18 May 2023
Thank you for taking the time to leave us a review. We apologise you feel you have not had a good experience. If you would like to discuss this further, please email thecollierypractice@nhs.net so we can investigate your concerns.
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Review titled A Great GP Service.
Rated 5 stars out of 5
by John Michael Kennedy - Posted on 13 April 2023
My call was dealt with professionally within 10 minutes. Emergency appointment booked for same day with GP. The practice manage my multiple healthcare needs very well. Thanks.
Visited April 2023
Review titled The Colliery Practice
Replied on 14 April 2023
Thank you so much for your lovely feedback. This will be passed to the whole team to see. We really appreciate it.
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Review titled Bad Communications
Rated 3 stars out of 5
by Anthony Hart Prieto - Posted on 14 November 2022
I got notification regarding a change in inhaler, and to what inhaler, I emailed in my reservations having had the chnage before, but suggested that i try it, the inhlaer got ordered, without a response, on emailing back regarding the build quality of the new inhaler, and it getting blocked, aswell as having to use even more of it and a request to change back or indeed being happy to have a conversations regarding it, ive had not comunications back, ive chased 3 times, theres no direct contact for the practice manager. Its not great that communications are ignored, and the stress its causing in not having a viable working inhaler, can someone at least get in touch, the doctors at this place are very good and ive not had many bad experiences, here, but this poor communication isnt great, if someone could contact me that woudl be good.
Visited November 2022
Review titled The Colliery Practice
Replied on 23 November 2022
Thank you for your comments. We value all patient feedback. Unfortunately the Practice Manager was unavailable on the day that you requested to speak to her. I do hope that you feel that his matter has now be rectified following a phone call with the Practice Manager on 15.11.22, if you do not feel it has please contact the Practice Manager.
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Review titled Brilliant care
Rated 4 stars out of 5
by Hyy - Posted on 21 October 2022
I attended for a coil removal and refit and a cervical screening test. The procedures were carried out by a Practice Nurse at the Huntington branch and I was quickly put at ease and reassured by her friendly nature. The procedures themselves, whilst never pleasant were undertaken with care, quickly and painlessly, the appointment couldn't have gone any better and I really appreciated the care I received.
Visited October 2022
Review titled The Colliery Practice
Replied on 24 October 2022
Thank you so much for your lovely feedback. This will be passed to the the practice nurse who saw you and the whole team to see. We really appreciate it.
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Review titled Long wait for phone to be answered
Rated 3 stars out of 5
by Anonymous - Posted on 14 September 2022
Why is getting through by phone so difficult. Over 2 minutes of advice before you choose number 2 to speak to reception. Number 4 in queue but having to wait nearly half an hour to be answered. Is there only one person answering calls?
Visited September 2022
Review titled The Colliery Practice
Replied on 22 September 2022
Thank you for your comments. We value all patient feedback positive and negative. If you are unhappy with the service provided please contact the surgery and ask to speak to the Practice Manager to discuss your concerns. Unfortunately we are unable to contact you direct as this comment is anonymous.
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Review titled Excellent practice
Rated 5 stars out of 5
by Julie March - Posted on 28 July 2022
Words can't explain how fantastic all the staff are. Other gp's should look and learn from them.. Absolutely fabulous gp +all staff
Visited July 2022
Review titled The Colliery Practice
Replied on 01 August 2022
Thank you so much for your lovely feedback. This will be passed to the whole team to see. We really appreciate it.