The Caxton Surgery
Oswald Road, Oswestry, Shropshire, SY11 1RDContact details and opening times
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Review titled Pharmacy experience
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2025
Caxton pharmacy is creating an all round negative experience. Patients were directed to order medications 7 days in advance, upon collection of prescriptions the orders are not ready despite ordering within the time frame and staff are rude whilst explaining. They have left many people without important medication such as heart tablets and sulphasalize tablets that reduce rheumatoid flares. Recently have ordered 7 days in advance, been to collect and have been told you now have to wait 10 days for your prescription to be ready and that my disabled mother would have to go without her medication for the weekend as we haven’t allowed enough time! This pharmacy is progressively getting worse every time I go in there and despite my politeness through frustration I am always met with rude staff and poor compassion for the situation. I understand the NHS is under a lot of pressure but you cannot mess around with individuals health conditions! Very poor experience and will not be coming back to this pharmacy in the future.
Visited June 2025
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