The Castle Practice - Ratings and reviews
Reviews
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Review titled Nurse practitioner
Rated 5 stars out of 5
by Diane Piles - Posted on 12 October 2023
Went to see nurse practitioner on Wednesday I said I felt like I was her time as I didn't feel I should be there. She was so understanding patient and lovely to talk to.Everytime I've had to ring the sugery which thank goodness isn't often everyone as been really helpful.
Visited October 2023
Review titled The Castle Practice
Replied on 16 October 2023
Dear Diane, thank you for your lovely positive feedback, it is very nice to hear that you had a positive experience using our surgery, I will pass your comments onto the Nurse, The Castle Practice.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
Doctor did not call when called early morning for telephone consultation. Receptionist said she would remind him. Still no call. Happened twice in 3 weeks. Shocking service
Visited October 2023
The Castle Practice has not yet replied.
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Review titled Very poor.
Rated 1 star out of 5
by J king - Posted on 11 May 2023
Joined this surgery. 4 weeks ago. Made an initial appointment. That was cancelled because of sickness. Re booked. waited another 2 weeks and same as before cancelled within 18hrs of the appointment. I am a diabetic and need to know that I can rely on my doctor. Luckily my previous doctor has agreed to help. Will find another surgery.
Visited May 2023
Review titled The Castle Practice
Replied on 06 July 2023
Hello, I am sorry you have had a poor experience with appointments, I am happy to address the issues further if you would like to email thecastle.practice@nhs.net or speak to reception leaving your full name and contact details, The Castle Practice
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
Everyone is very helpful and they make you feel that they care from the front of house to the health care professionals
Visited April 2023
Review titled The Castle Practice
Replied on 19 April 2023
Further to your review on 18th April we thank you for your comments, much appreciated, The Castle Practice.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
You have to call in the morning and your call joins a queue. 9 times out of 10 the queue is full so you can't even stay on the line. I have called 40 times in one morning trying to get into the queue. If you get into the queue, it can take 30 minutes or so to get an answer. When you finally speak to someone they have closed triage because it is now after 11 am. If a doctor does call back they never want to see you in person. You tell them your symptoms, they arrange for bloods/samples to be tested. You then have to call back for results when a receptionist tells you that the tests were clear, no further action required. You say, 'but I still have these distressing symptoms ' and you're told to call again the following day to go the the whole charade again....awful service. What exactly are GPS being paid for right now? Making phone calls, and brief ones at that.
Visited January 2023
Review titled The Castle Practice
Replied on 06 January 2023
Dear Anonymous, sorry to hear you having issues getting through to the surgery, if you would like us to address these issues which we will be happy to do, please provide contact details, you can do this via emailing thecastle.practice@nhs.net or on this website, Thank You.
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Review titled medication review
Rated 5 stars out of 5
by David - Posted on 05 October 2022
the lady who phoned was very helpful, and knows everything, In her field also got all questions answered to my full satisfaction
Visited October 2022
Review titled The Castle Practice
Replied on 19 October 2022
Dear David, thank you for your feedback, this is very much appreciated, and we will pass your review onto the staff member, The Castle Practice