Carepoint Practice - Ratings and reviews
Reviews
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Review titled Very impressed with GP and receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
The receptionist was really friendly and helpful in booking a longer appointment. I had a couple of health concerns and I wasn't sure how to record them on the Patches Form. To my surprise the Receptionist booked the appointment for me. I then only had to wait 2 days for an appointment. The GP was amazing. She was also very friendly and helpful and happy to review my health concerns. Overall a very positive experience. This is exactly how a surgery should be run.
Visited June 2023
Carepoint Practice has not yet replied.
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Review titled Rude, unprofessional and uncaring staff
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
I've had staff hang up the phone on me when I was crying and upset about a problem I was having. They've lost some of my medical information and even sent a prescription to a pharmacy I didn't select. Don't go to this GP practice!
Visited November 2022
Review titled Carepoint Practice
Replied on 06 December 2022
We are sorry to hear about your experience at the practice and that we were not able to meet you expectations. I am more than happy for you to provide more specific details to carepoint.practice@nhs.net so that I can further investigate your issues. However, I assure you that our Reception team are trained to help in all matters, but where we are not able to help as a problem or service is outside of our control, we do re-direct you to the most appropriate service. If however, you are unable to accept our advice after being repeatedly informed, then on occasion we do have to end the call so that we can continue to help other patients. With regards to medical information, all paper information is scanned into patient records or received electronically, therefore it is very unlikely that information is truly lost. We cannot take responsibility for information that we do not receive. With regards to prescriptions being sent to pharmacies, we can only send them to a pharmacy of your choice. We have no control of this choice if a pharmacy alters it on your behalf.
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Review titled Flu time again
Rated 4 stars out of 5
by Anonymous - Posted on 29 September 2022
Thank you Carepoint for your excellent service, giving everyone their vaccination on last Saturday was a master class in efficiency.
Visited September 2022
Review titled Carepoint Practice
Replied on 18 October 2022
Thank you for your feedback. We take on board feedback from the patients and try to incorporate it the following year to make it even better. Having the PPG (patient participation group) help us deliver this service really shows what we can achieve when we all work together. Carepoint Team
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Review titled Flu jab/COVID booster
Rated 5 stars out of 5
by Maddy - Posted on 21 September 2022
Flu jab on Saturday, very well organised, just what you have come to expect from Carepoint. Wish my autumn COVID booster had been better organised, no details, leaflet given. Asked for both, told not available, but when I said I needed one, they were found! Not sure what the problem was as plenty of both were on the front reception desk.
Visited September 2022
Review titled Carepoint Practice
Replied on 18 October 2022
Thanks for your feedback. As discussed the COVID Jab has never been given by the GP practice and we are glad to have cleared up the misunderstanding. Carepoint Team
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Review titled When I needed them!
Rated 4 stars out of 5
by maddy - Posted on 11 May 2022
When I needed them, they were there for me! Thank you everyone, especially the new doctors in the practice.
Visited May 2022
Review titled Carepoint Practice
Replied on 12 May 2022
Thanks for your positive feedback we are happy to have been able to help. Kind regards, Carepoint Team
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Review titled Outstanding
Rated 5 stars out of 5
by Stephen - Posted on 07 April 2022
I had a telephone consultation on a Thursday, the doctor said I needed to be seen. The surgery phoned me on Friday morning to say they had an appointment for me at the Hub. On Sunday. The doctor was pleasant and very helpful. She said that she would write to my GP and the hospital to speed things up. By Tuesday the hospital contacted me for a consultation in a few weeks.
Visited April 2022
Review titled Carepoint Practice
Replied on 10 April 2022
Hi, Many thanks for your positive feedback - the team are happy to hear they were able to help you with your care in such a positive manner. Wishing you the best with your onward care. Kind regards, The Carepoint Team
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Review titled Shame on you !
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2022
Over the phone consult for myself regarding help and support for my 90 year old mother with dementia. I was called by the receptionist and told there was nothing they could do, it was down to social care and when I requested an appointment with a female GP to check mums back after a fall, I was told to visit A and E. absolutely disgraceful…shall be changing surgeries.
Visited April 2022
Review titled Carepoint Practice
Replied on 10 April 2022
Dear Patient, Thank you for your feedback and we are sorry to hear you were unhappy with your experience at the practice. Having reviewed your issues we can understand your frustration that as a service we cannot solve the problems you presented with. We review the problems presented by our patients and then advise on whether we are the correct service to provide the care or alternatively advise on the relevant organisation to contact to ensure you get the appropriate assistance required. We wish you the best with your future care. Kind regards, Carepoint Team