The Cambridge Practice - Ratings and reviews
Reviews
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Review titled Poor service
Rated 3 stars out of 5
by Pamela Fitzwilliams - Posted on 27 March 2024
I submitted a request for a prescription on the NHS app, five days later it was still not approved. This was not a complicated prescription it is a repeat that I have every month, so why it actually has to be approved I fail to understand. I eventually rang the surgery at 9am to find out what had happened, as I was going away the next day for a week and really needed to take the item with me. I was told that it would be seen by the doctor straight away. At 1pm still nothing had happened so I call the surgery yet again, The receptionist went away to speak to the duty doctor, who then approved the prescription there and then and I was able to pick it up that afternoon. All this hassle was really uneccesary and I feel very disappointed in the surgery, which seems to have no sense of urgency at all.
Visited March 2024
Review titled The Cambridge Practice
Replied on 11 April 2024
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Good service
Rated 5 stars out of 5
by Antonio - Posted on 22 March 2024
The medication review done in Mar 22nd 2024 was very well taken care of and very professional. Overall, Cambridge Practice privides very good and has excellent professionals. It is needed more professionals on the practice to improve service availability, provide additional bandwidth.
Visited March 2024
Review titled The Cambridge Practice
Replied on 11 April 2024
On behalf of The Cambridge Practice, We are pleased you had a pleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your positive feedback is important to us. Thank you kindly for your compliment. It will be shared with all the practice staff. We appreciate your kind words. Practice Business Managing Partner.
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Review titled Great Communication
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
Having been unable to get my repeat prescription as my normal chemist was out of stock. I emailed The Cambridge Practice explaining my situation and asked them for advice. I received a reply the same day saying I could go to any chemist to get this item, but not only that they themselves had rung around the chemist and was able to let me know which chemist I could go to. This was what I did and got my prescription so we'll done Cambridge Practice & a big Thank you
Visited February 2024
Review titled The Cambridge Practice
Replied on 19 February 2024
On behalf of The Cambridge Practice, We are pleased you had a pleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your positive feedback is important to us. Thank you kindly for your compliment. It will be shared with all the practice staff. We appreciate your kind words. Practice Business Managing Partner.
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Review titled Appointment system does not work
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
The Cambridge Practice web site states that patients can use patient access. It says "Patient Access Our systems connect to popular online access apps. Once you have registered these enable you to book appointments" However, once you log into patient access, you are given the message: "Message from your GP practice: Welcome to The Cambridge Practice. We are currently not using this service please contact the surgery." Which means that patients have to get past the telephone bouncers that guard the surgery from sick and ill people. In desperation (I am very unwell) I booked a private GP (at great cost). The booking took 2 minutes online and I wasn't harassed by rude, nosey and incompetent reception staff.
Visited January 2024
Review titled The Cambridge Practice
Replied on 15 January 2024
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Totally inadequate
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
I had a blood test Friday & received this text message on Monday. "Your blood tests show your vitamin D levels are a little low. Please purchase some replacement over the counter from the pharmacy & rebook a blood test in 4 months. No readings are shown, not even on nhs app. Every one is asking what those reading levels are.
Visited November 2023
Review titled The Cambridge Practice
Replied on 05 December 2023
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Gone down hill
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2023
Trying to get an appointment at this doctors is impossible, but when you do the waiting room is empty. They advise us to do an e consult and then you will be advised if you either will get a call back from the doctors or an appointment. Just had a text back from the doctors advising me that my appointment by telephone call will be on 9/10/3023, it’s a joke I will probably be better by then, as it’s nearly three weeks away. Called the doctors surgery to make sure this is correct and the receptionist, who was not interested what so ever has put me on a call back for today?? Why keep telling us that there are no appointments yet there obviously is? No wonder 111 is called a lot and A&E is really busy as it feels like our doctors don’t really care anymore. Will wait to see if I get a call.
Visited September 2023
Review titled The Cambridge Practice
Replied on 21 September 2023
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 15 July 2023
I have been experiencing some symptoms which I associated with a medication that I have been taking - so, I emailed the practice. I was contacted quite quickly after by a very knowledgeable member of staff. She discussed the symptoms, appreciated my concerns and explained the options available to me. We agreed on a plan and I’m really happy with what has been agreed. I cannot complain about this Gp / Patient interaction
Visited July 2023
Review titled The Cambridge Practice
Replied on 17 July 2023
On behalf of The Cambridge Practice, We are pleased you had a pleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your positive feedback is important to us. Thank you kindly for your compliment. It will be shared with all the practice staff. We appreciate your kind words. Practice Business Managing Partner.
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Review titled Careless people in business of care
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
We moved into new development during Covid and registered with the practice as it was closer to home. I have type 2 diabetes and there is hardly any check-up for me and there is hardly an occasion when I was given medicine on time. As a gown man, I can live with these dysfunctionalities. But for almost a month we have been calling the surgery for my daughter who has a cough with rattling sounds and constantly getting fever. Our calls so far could not get any further than reception, and we get the same message "No appointment calls us back". Today we requested a senior person with the responsibility to answer our queries. As this is an ongoing issue and we are concerned that giving her painkillers on a long-term basis could affect her kidney/liver. We also highlight that this could be a sign of leukaemia, however, the surgery has not responded to our appeals. We are seriously concerned because it concerns the health of a 4-year-old. NHS should investigate and take appropriate action to stop such behaviour.
Visited May 2023
The Cambridge Practice has not yet replied.
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Review titled Practice is deaf
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2023
How many times do I have to write,phone,visit surgery & inform this practice I do not have a smart phone ,I have a simple doro phone. So it is no good texting me asking me to complete my health habits so as my medical record can be updated. This has been going on for 3 years now! I Have tried the links sent , they dont work! using tablet They dont work
Visited April 2023
Review titled The Cambridge Practice
Replied on 17 April 2023
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
I called the surgery this afternoon as my daughter is really unwell. Temp of over 38.8, white purelant fowl smelling spots in her throat. Unable to swallow to the extent that fluid intake was difficult. I called this practice and was told that there was no capacity and that I would have to call 111 or do a 111 online request. Although I understand the pressure that is upon the NHS fully, I was very sad to hear that this surgery could not even have the capacity to even issue some antibiotics which my daughter so clearly needed. I am lucky enough that I work at another practice and was able to ask for some help from my colleagues. My daughter has the antibiotics that she so needed. I am grateful and very lucky that I had my practice to turn to. However, I am feeling so very sad that many people must have been told that there was no capacity for them and I feel extremely concerned.
Visited December 2022
Review titled The Cambridge Practice
Replied on 03 January 2023
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.