The Brook Surgery - Ratings and reviews
Reviews
-
Review titled Great GP practice
Rated 5 stars out of 5
by Rachel - Posted on 07 March 2024
All the staff working here are extremely polite, professional and helpful. They deal promptly with any enquiries and provide a great service. From appointments, and vaccinations to prescription’s and questions about medications. You can usually get a GP, nurse or pharmacist to call back on the same day if you phone first thing in the morning. They also accommodate my working hours for receiving phone calls. I feel confident that my healthcare is in ‘good hands’ going forward. . Thank you
Visited March 2024
Review titled The Brook Surgery
Replied on 17 March 2024
Dear Rachel, Thank you for your positive feedback. We're thrilled to know you're satisfied with our service. Ensuring prompt, professional, and accommodating care is our priority. Your confidence in us means a lot. We'll continue striving to meet your healthcare needs effectively. Thank you Best Regards, Management Team
-
Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 August 2023
This is a great practice I have recently been in touch with the practice for support with my elderly parents and on each occasion the service provided has been excellent Gp surgeries are under a lot of stress due to excess work load but I never felt rushed Excellent service well done
Visited July 2023
Review titled The Brook Surgery
Replied on 17 March 2024
Dear Anonymous, Thank you for your glowing review! We're delighted to have provided excellent support for your elderly parents. Despite the challenges, we're committed to ensuring each patient receives the time and attention they deserve. Your feedback fuels our dedication to exceptional care. Please don't hesitate to reach out if you need further assistance. Warm regards, Management Team
-
Review titled Wonderful experience and excellent care provided
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
I managed to see a doctor on the same day I had booked an appointment for a telephone call back, I was seen swiftly and was examined by the doctor for my leg pain who was able to prescribe me some pain relief tablets and have fully recovered. All the new staff at the surgery are very kind and understanding of my situation.
Visited July 2023
Review titled The Brook Surgery
Replied on 17 March 2024
Dear Anonymous, Thank you for sharing your recent experience. We're thrilled you received swift care for your leg pain. Ensuring timely appointments and thorough examinations is our priority. Your kind words about our staff encourage us greatly. We're committed to providing compassionate care at every step. Should you need further assistance, don't hesitate to reach out. Thank you for entrusting us with your health. Warm regards, Management Team