The Bowery Medical Centre - Ratings and reviews
Reviews
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Review titled Phoning the surgery
Rated 4 stars out of 5
by Anonymous - Posted on 12 September 2023
Rang 5 times on 11/09/23 ar different times throughout the day between 9-5.30 pm . Every time engaged. Rang out on normal tone at 5.30 for around 3 minutes and then just went off . This happens a lot on other occasions . Needs to go to a message facility or a call back system if the surgery is open . Needs to be more administrative assistance during am peak hours as difficult to get through . I will try again today .
Visited September 2023
Review titled The Bowery Medical Centre
Replied on 13 September 2023
Many thanks for taking the time to write this review. Thank you for your feedback with regards to the telephone system. We are currently in the process of changing the system and are introducing a call waiting system. This will be in place within the next couple of weeks. King Regards Practice Manager
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Review titled Ok Surgery, Some Improvements Needed
Rated 3 stars out of 5
by Anonymous - Posted on 06 May 2023
Generally a good experience at this surgery. A number of points that let them down at this stage is: 1. Bed side manner of one in particular gp is horrendous and needs to improve significantly, all the other staff there are lovely and helpful, its a shame this one gp lets the whole service down. He really does need to improve his attitude. 2. There new online system Patchs is completely useless and needs revisiting, it is never available you go on it at 8am and there unavailable, does not matter what time of day you visit it, never accessable, even for simple admin requests which dont need a gp or nurse to review. fix it please the old eConsult service was far superior and accessible, this new service os proving to be a backwards step.
Visited May 2023
Review titled The Bowery Medical Centre
Replied on 09 May 2023
Dear patient, Thank you for your comments and please be assured that they will be reviewed and discussed with the practice team for any areas of learning. Please can you contact the surgery and ask to speak to the Practice Manager providing full details so we can investigate this matter for you. Many thanks Practice Manager
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Review titled Useless online service
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
Absolutely useless, online service! Doesn’t matter what time of day you use there Patchs system it’s never accessible never available, it can 8am on the dot, it can be anytime if day during practice hours it’s never available! Why bother have an online function if it’s never on or never available! Can’t even request simple admin functions through it. No wonder why additional pressures elsewhere in the nhs exist, when go practices like this make there services and facilities so inaccessible.
Visited May 2023
Review titled The Bowery Medical Centre
Replied on 18 May 2023
Dear patient Many thanks for taking the time to complete a review. We are very sorry that you have encountered issues with our online system. We have raised this issue with the provider of our online consultation service. If you would like to discuss further please contact the practice and ask to speak to the Practice Manager. Kind regards Practice Manager.
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Review titled Felt very much at ease with the doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
My doctor made me feel very comfortable talking and was very supportive she listened and helped in so many ways she said I needed counciling with my anxiety about my sister having lung cancer
Visited October 2022
Review titled The Bowery Medical Centre
Replied on 12 December 2022
Dear Patient Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Faye Dixon Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Ellie Roberts - Posted on 10 August 2022
I visited today for my baby's 8 week immunisations. The nurse was very reassuring and didn't make us feel rushed or uncomfortable. I didn't realise I hadn't booked in for my own post-partum check, but the practice was very accommodating and managed to squeeze me in! I am very happy with the service today. And I've been happy the previous times I've been to see the GP too. Another great thing about this practice is that you can actually get through on the phone of a morning, and you can actually get an appointment!!! The reception staff are mostly very pleasant too.
Visited August 2022
Review titled The Bowery Medical Centre
Replied on 12 December 2022
Dear Patient Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Faye Dixon Practice Manager
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Review titled Great GP surgery
Rated 5 stars out of 5
by June - Posted on 05 July 2022
Today I experienced a very professional and thorough service and everything was explained very well to me
Visited July 2022
Review titled The Bowery Medical Centre
Replied on 20 July 2022
Dear Patient Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Faye Dixon Practice Manager