The Anstey Surgery
21A The Nook, Anstey, Leicester, Leicestershire, LE7 7AZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inefficient booking appointment services
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
Being trying to get a consultation with a GP for past month. Difficulties getting through on the phone from 8am. When you do get through to receptionist all appointments for the day are taken. Apparently they do not offer facility to book appointments in future days so have to ring at 8am flowing day for an appointment. Online service offered unacceptable, inputted information you send isn’t received and text messaged sent out by mistake. I received a text message for an appointment and turned up at surgery to be informed the message was mistakingly sent out and I didn’t have an appointment.
Visited July 2023
Review titled The Anstey Surgery
Replied on 16 February 2024
We are sorry you found your experience with our surgery unsatisfactory on this occasion. Appointments can now be pre-booked either online or via reception subject to availability. Should you experience any further issues please ask to speak with the Practice Manager, as we endeavour to give the best service we can.
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Review titled Gp practice abismal
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
Phones do not get answered still waiting after 25minutes. Staff rude and not helpful . Promises of call backs not followed up. Totally disgraceful.
Visited June 2023
Review titled The Anstey Surgery
Replied on 21 June 2023
Dear Patient Thank you for your comment regarding the Anstey Surgery. I am disappointed to hear that your experience fell short of what you expected. I would welcome the opportunity to discuss this with you so please contact me at the surgery regards Linda Smith Practice Manager
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Review titled They are Humans
Rated 5 stars out of 5
by Fiona - Posted on 30 June 2023
Yesterday I received a call from one of the doctors. This was a scheduled appointment for a catch up. Which prior to the call I was very impressed with after going through a difficult few months. Which are now being monitored and I am fine. During the call I was informed that they had missed an issue I was experiencing and apologised for missing it. As a surgery it had been reflected that they should have done things more efficiently. And the process had now changed. I would like to thank you for this recognition and show that like all patients they are humans and like all humans sometimes mistakes do happen. I feel that being able to to reflect and change protocols shows what a great Doctors Surgery we have in the village and I feel that they see how important we are as patients.
Visited June 2023
Review titled The Anstey Surgery
Replied on 16 February 2024
Thank you for your feedback. The team works incredibly hard and they will appreciate your supportive comment.