The Alney Practice
Highnam Surgery, Lassington Lane, Highnam, Gloucester, GL2 8DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2024
Today this practice advertises on their 'overview' website that they are taking on new patients. Why? At present I am told there is no telephone call slot to talk to with the GP by whom I was referred for consultant advice. No he hasn't left the practice! I could, however, book a slot in a months time to speak to another doctor, by phone.This is despite having received text messages to arrange telephone contact with a doctor and the surgery pharmacist. OK, I admit I'm not at death's door, but with this long wait even to speak to someone (even following a request from the practice to do so), how can they take on new patients when the staff and practitioners are already totally overwhelmed?
Visited February 2024
The Alney Practice has not yet replied.
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Review titled Reception Staff
Rated 5 stars out of 5
by Kerry - Posted on 06 November 2023
The Reception Staff here are exceptional. Always polite, efficient and helpful and the staff that I have spoken to recently have always gone the extra mile. If you provide the information they need they will be able to find out the best next steps for you. Would highly recommend this surgery.
Visited November 2023
The Alney Practice has not yet replied.
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Review titled Very helpful staff
Rated 5 stars out of 5
by Martin Wakely - Posted on 06 November 2023
We registered with Alney Practice recently and have been really pleased with how quickly they reply to online contact, also with how our queries have been resolved.
Visited November 2023
The Alney Practice has not yet replied.