Skip to main content

The Adam Practice - Upton Surgery - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Cancelled appointment

    Rated 2 stars out of 5

    by Nicholas Harris - Posted on 20 June 2023

    I had my diabetes review appointment cancelled now can't get another appointment that suits me as my job allocation is done weekly and most of the time I have weekends of which is no good as they are closed then my diabetes review is well overdue and I'm having issues not the service I expect

    Visited May 2023

    Report as unsuitable

    Review titled The Adam Practice - Upton Surgery

    Replied on 05 July 2023

    Thank you for your feedback. I am sorry that we needed to cancel your appointment and since then, you have experienced such difficulties in obtaining a suitable appointment. Could you please contact me at tap.patientfeedback@dorsetgp.nhs.uk Many thanks Janine Taylor Group Operations Manager

    Report as unsuitable

  2. Review titled Good practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 21 November 2022

    A thorough and reassuring examination given by the doctor. The receptionists were very helpful and even rung at home to make sure I had the right date for the next appointment. Totally pleasant experience for a first visit after Covid. Thank you

    Visited November 2022

    Report as unsuitable

    Review titled The Adam Practice - Upton Surgery

    Replied on 29 April 2024

    Dear patient, Thank you for your kind feedback. Whilst we appreciate all patient feedback, it is encouraging to hear word of praise. We will pass your feedback onto the team. Kind regards, The Adam Practice.

    Report as unsuitable

  3. Review titled Terrible service

    Rated 1 star out of 5

    by Anonymous - Posted on 04 June 2022

    My appointment was cancelled (for reasons not explained to me) by TEXT and I was asked to call the surgery for a new appointment. This took 49 minutes on hold for a 30 second conversation..... no appolgy, Etc. If this was a commercial organisation, you would take your business elsewhere...But (of course) you can't. COVID is not an excuse for poor attitude and poor service.

    Visited April 2022

    Report as unsuitable

    Review titled The Adam Practice - Upton Surgery

    Replied on 08 June 2022

    Thank you for your feedback. I am sorry you have experienced such difficulties with the phonelines and reception team. I would be keen to discuss your experience in more detail with you. Could you please contact me on tap.patientfeedback@dorsetgp.nhs.uk Many thanks Janine Taylor - Group Operations Manager

    Report as unsuitable