Teldoc - Leegomery
Leegomery Surgery, 27 Lawton Farm Way, Leegomery, Telford, Shropshire, TF1 6PPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled diabolical service
Rated 2 stars out of 5
by DIABOLICAL - Posted on 31 December 2024
Wait an hour to get through. Promised Pharmacy phone call regarding pain control but was cancelled for two weeks in desperation managed to get something sorted with physiotherapist prescription pharmacist eventualy called back on December 4th Promised call back regarding medicines review On December 9th no call given (as was not last June)
Visited December 2024
Review titled Teldoc - Leegomery
Replied on 09 January 2025
Dear Patient, Thank you for taking the time to raise your concerns. I apologise you have had difficulties trying to discuss your concerns regarding pain management. If you would like us to look into this further, please complete the online form found at link below: https://teldoc.org/make-a-complaint/ Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to share your views. Patient Experience Lead
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Review titled appointment time
Rated 1 star out of 5
by john - Posted on 09 September 2024
went for 10.30 blood test today sat there till 10.45 not called in .enquired at desk then was told it was 11.00 appointment (my card said 10.30) had to leave because my cancer team was phoning at 11 so not had blood test done
Visited September 2024
Review titled Teldoc - Leegomery
Replied on 09 September 2024
Dear Patient, Thank you for taking the time to raise your concerns. I apologise that there was confusion with your appointment time and your time was wasted. If you would like us to look into this further, please complete the online form found at link below: https://teldoc.org/make-a-complaint/ Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to share your views. Patient Experience Lead
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Review titled Poor service
Rated 1 star out of 5
by David Page - Posted on 20 June 2024
Repeat prescription is taking longer and longer. Put in Monday now Thursday and still no sign of medication. Go into Leegomery Practice and just get fobbed of with excuses. This is happening regularly with items missing or two prescriptions put in together and arriving on different days. It's bad enough you can't get appointments but getting medication is just as difficult
Visited June 2024
Review titled Teldoc - Leegomery
Replied on 21 June 2024
Dear Sir, We apologise that you are experiencing issues with accessing your prescriptions. You may wish to consider ordering your prescriptions via the NHS App? Please be assured we take all complaints and concerns seriously and appreciate the time you have taken to send this comment through. Should you wish for us to investigate your specific concerns, please kindly get in touch via the link below: https://teldoc.org/patient-experience-centre/ Patient Experience Lead Patient Experience Lead