Taverham Surgery - Ratings and reviews
Reviews
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Review titled Pathetic practice
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Early this month (January) had a number of issues and feeling very low, I did get a quick appointment due to my conditions but asked by the doctor what did I think the problem was. I was sent to reception to organise a blood test, I was advised she was to busy and to come back later in the day. This I did but I have to wait three weeks for a blood test. Could be dead by then. Real attitude and it's getting worse!
Visited January 2024
Review titled Taverham Surgery
Replied on 01 February 2024
Dear Patient Thank you for your review. We’re sorry that you were not satisfied with your recent experience. Unfortunately, the anonymous nature of your review leaves us unable to investigate the issues you have raised or understand any options that may have been offered to you. We are however glad to hear that you received an appointment quickly.
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Review titled Clinical physician associate
Rated 3 stars out of 5
by Megan - Posted on 26 January 2024
I have seen the clinical physician associate a number of times for appointments. Yesterday I saw them regarding my poorly 15 month old. Every appointment I've had with them, whether it's for myself or my child, they have been extremely thorough and professional. Every time I've walked away feeling positive as the appointment is always so patient centred and I feel involved in the care. I am made to feel comfortable and ask questions if I need to, which I think is so important. It's very apparent that they have extensive clinical knowledge but also know their professional boundaries and when to refer to other professionals, which makes me as the patient feel safe and secure. I'm very grateful to have had such positive experiences with them every time but especially yesterday as it was regarding my child.
Visited January 2024
Review titled Taverham Surgery
Replied on 01 February 2024
Dear Megan Thank you for your kind review and positive comments about our Physicians Associate.. We will pass this on to him.
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Review titled Friendly and helpful service.
Rated 5 stars out of 5
by Sylvia Hutt - Posted on 31 January 2024
Very pleased to be dealt with by such a friendly and helpful receptionist when we visited this afternoon.
Visited January 2024
Review titled Taverham Surgery
Replied on 01 February 2024
Dear Sylvia Thank you for your kind review. Our staff strive to be friendly and helpful and its nice when it's acknowledged. We will pass this on to our team.
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Review titled Constantly on hold
Rated 2 stars out of 5
by Tom - Posted on 13 November 2023
I’ve been on the phone for 1 hour and 15 mins still no answer. I have given up I’ll phone again tomorrow to be on hold for god knows how long. Everytime we phone it’s a min of an hour call. If we even make the top 10 on the waiting. Constantly cut off
Visited November 2023
Taverham Surgery has not yet replied.
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Review titled Appointment availability
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2023
I asked the receptionist face to face for a GP appointment at some point in the next week or so. No privacy when asked to explain why. Then only offered triage. This is not a robust, supportive or a accommodating service. it appears to be too much to expect to achieve a non emergency appointment with a GP and discuss with them only my reason for requesting an appointment. I cannot stuck on a phone for two hours in the hope of getting an appointment, this is unachievable, which is why I visited your reception.
Visited November 2023
Taverham Surgery has not yet replied.
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Review titled Waste of an appointment
Rated 5 stars out of 5
by Catherine Foster - Posted on 09 October 2023
Last week I wrote a review, waited for my email confirmation which did not come, so presume my review will not be published. Yet another reason why I would not recommend this practice. My review was about having a flu vaccination appointment. Having been given the appointment by a nurse at the practice (not the one I eventually saw), I attending the appointment, I was told that I was not entitled to have it. I told the nurse that I was because my husband was clinically vulnerable but the nurse was having none of it. Kept quoting the NHS website, but obviously this person had not read it because quite clearly it states on the website that I was. Having taken my booking it was a compete waste of not only my time but the appointment time. In an age where you cannot get an appointment easily to see anyone I was disgusted at the way I was treated. "So whats wrong with your husband" was the derogatory mannered question. The nurse made me feel like I was lying to get a free flu vaccination. Both my clinically vulnerable husband and I have been at the practice for 10 years. My experience with the practice in that time has not been great. I rarely see a doctor, and when I have they have made me feel as if I have wasted there time. So this was the last straw; thankfully I am in the catchment area for another surgery. Hopefully they will treat me with a little more respect, and not make me feel I am doing something wrong. I was entitled to the vaccination not just for me but to help to protect an immuno-compromised hard organ transplant patient; something the goverment thinks I should do but not the Taverham Surgery.
Visited September 2023
Taverham Surgery has not yet replied.
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Review titled Finally understood
Rated 5 stars out of 5
by Zoe - Posted on 25 July 2023
I came in for an appointment with an ANP today and she was absolutely incredible. She didn’t make me feel like I was wasting her time and was brilliant with talking to me to get to the bottom of my problems. I have never felt so listened to and understood, I wanted to say a massive thank you. Also praise to the whole surgery especially the reception team, I’ve been where you are and it’s one of the hardest jobs going, you are all great.
Visited July 2023
Taverham Surgery has not yet replied.
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Review titled Difficult to contact
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2023
Difficult to contact via the phone, I have visited the practice in person due to the difficulties in communicating.
Visited July 2023
Taverham Surgery has not yet replied.
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Review titled Amazing staff and practice
Rated 5 stars out of 5
by Kerry Vincent - Posted on 07 June 2023
Can’t rate the surgery and staff enough. On my last 2 visits I have been fortunate enough to be able to see the same doctor and I have to say he was the best. He listened to me, didn’t make me feel like I needed to rush and explained so much to me. When having to book another appointment the receptionist was also very friendly and helpful.
Visited June 2023
Review titled Taverham Surgery
Replied on 12 June 2023
Thank you for taking the time to provide your kind feedback. I will ensure this is passed in to our team.
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Review titled Poor response
Rated 4 stars out of 5
by Anonymous - Posted on 21 April 2023
This is the first time in all the years I’ve been with this doctors I’ve not been happy, had bad bruising on arm which as the day got on got worse, took several hours to contact me back and was told they were not concerned, my wife showed the pictures to a 2 pharmacist and they said I should go to A&E, she contacted the doctors back again said they were not concerned without even looking at it, my wife sent pictures of it and again said they were not concerned,I left it overnight in which got a lot worse so in the morning my wife called 111 and spoke to a paramedic and she told me to go straight to A&E 111 were very helpful so took their advice and the hospital were brilliant and gave me a diagnosis, I feel very let down by the doctors because if they had looked at it and diagnosed it I would not have to be worried about it and wouldn’t had to have to go to the hospital, well done A&E, I don’t like writing reports like this but I think the practice which includes the pharmacist should know.
Visited April 2023
Review titled Taverham Surgery
Replied on 04 May 2023
Thank you for taking the time to provide this review/feedback. We are happy to receive feedback both positive and negative so that we can learn from patient experiences and make improvements. Unfortunately due to the anonymous nature of your review, we are unable to investigate where things went wrong for you and understand how our actions compared to the diagnosis from the Accident and Emergency department. If you would like to write directly to the Practice Manage we will investigate further and provide you with our findings.