Tanfield View Medical Group - Ratings and reviews
Reviews
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Review titled Unprofessional
Rated 1 star out of 5
by Hope - Posted on 09 March 2024
I went there 7 minutes late and i was weighting for 10 minutes to see a lady from the register,when she comes back with her coffee she told me i have to reschedule my appointment! When i told her i was there only 7 minutes late but she wasn’t there she went speaking with the nurse and i was advised to take a medicine over the counter in the asda pharmacy. If I need a medicine over the counter i woudnt make an appointment with the doctor for prescription would i ? Very unprofessional! Seems like they don’t won’t to do their job on Saturday!
Visited March 2024
Tanfield View Medical Group has not yet replied.
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Review titled Appalling Practice.
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
Need to see a GP? No, they don’t do that, you can speak to one on the phone, but you can’t make an appointment to see a GP without having to have a phone appointment first. The phone appointment can come at any time in the day, they ring you, if you don’t answer you’ve missed your appointment. Great if you drive or work for a living. Then they sent me a text 2 weeks ago asking me to make an appointment for my Covid booster. Called and appointment made. The day before the appointment the phoned to say “we need to cancel your appointment as you don’t meet the medical criteria for a Covid jab, you do for the Flu Jab but not the Covid jab, sorry” I’d arranged shift swaps at work to be able to attend the appointment. Very frustrated to be messed around.
Visited November 2022
Review titled Tanfield View Medical Group
Replied on 14 November 2022
Dear Patient, Thank you for sharing your concerns with us. I am very sorry that you have had a negative experience from the practice. I would welcome the opportunity to discuss this with you directly and would therefore encourage you to contact the practice on 01207 232384 and ask to speak to the Practice Manager. In the meantime, I would like to take this opportunity to pass on my unreserved apologies for the distress that has been caused. Our GP's do offer a mix of face to face and telephone appointments, with 70% of our capacity released as face-to-face consultations and 30% offered as telephone consultations. This generally allows for patients to choose their preferred consultation type. I am very sorry that this has not been the case in your experience. During periods of absence, we do employ locum GP's to ensure we can continue to offer our usual appointment capacity. Unfortunately, locum GP's can be more prescriptive of the appointment types, and some do prefer to have telephone triage only. Whilst this would not be our preference, it can sometimes be unavoidable. When a GP has completed a telephone consultation and a face-to-face review or examination is required, then please be assured that a patient will be invited into the practice for this. Our telephone appointments are offered on a morning or afternoon. Unfortunately, we don't stipulate an exact time, so we can allow the clinician some flexibility to prioritise the calls based on clinical urgency. We are trying to indicate an approximate time to our patients but appreciate this can still be difficult. Please be assured that we are currently reviewing this process and use your comments and feedback within this review. With regards to the issue regarding your covid vaccine. I am very sorry that this occurred and caused you distress and inconvenience. Whilst this was not our intention, there was an error made with the complexity of the clinical searches which indicates our eligible patients. On this occasion, we had no alternative but to cancel a handful of patients who were booked inaccurately. I appreciate how frustrating this must have been, and I am very sorry this has occurred. Thank you for sharing your experience and allowing us the opportunity to review and reflect on your feedback. We will certainly use this in our future approach and planning. Yours sincerely, Mrs K Beedham Practice Manager