Tamworth House Medical Centre
341 Tamworth Lane, Mitcham, Surrey, CR4 1DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Don’t bother!
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
I don’t know what happened to Hollies but it’s gone ridiculously down hill fast! 45 minutes to finally get though only to be told by the extremely rude receptionist that there isn’t any appointments. You can’t book your smear test in as again you can’t get though or when you do, the appointment has to suit the receptionist rather than the individual. Doctors don’t want to see you and would rather pass every think on to nurse for them to consult the doctor and what the best treatment is! Needs serious improvement!
Visited May 2023
Review titled Tamworth House Medical Centre
Replied on 07 October 2023
Dear Patient, We apologize for the negative experience you had at the practice. I would encourage you to put your complaint in writing so we can investigate and look into the concerns you’ve raised. Your feedback is important to us, and we appreciate you bringing this to our attention. Yours sincerely, Practice Manager
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Review titled Extraordinary calming care
Rated 5 stars out of 5
by J. Johnson - Posted on 18 May 2023
17.5.2023 = We went to Tamworth House Medical Centre GP clinic, so worried with a possibility of a breast cancer scare and my HB pressure + ongoing hernia issues, we were seen by one of the Doctors who was so calming, reassuring, professional, friendly and indeed well knowledgeable. didn't rush us, gave us extra time and we left quite calm and very appreciative. Thank you Tamworth House Medical Centre for your good service and quick assistance. Thanks to the Doctor who seen us , you are just extraordinary and heavenly!!
Visited May 2023
Review titled Tamworth House Medical Centre
Replied on 07 October 2023
Dear patient, Thank you for your kind words and positive feedback about your experience at Tamworth House Medical Centre. We are glad to hear that the doctor you saw provided you with calming, reassuring, and knowledgeable care. It's wonderful to know that you left feeling calm and appreciative of the service you received. We are grateful for your kind appreciation and will continue to provide good care to all our patients. Yours sincerely, Practice manager
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Review titled Down hill gp
Rated 2 stars out of 5
by Kirstie - Posted on 03 May 2023
Took over an hour to get through in the morning to be told there are no appointments available even though I have tonsillitis with a fever, it took for my chemist to email them that I need to be seen to get antibiotics and even then they were reluctant to give me an appointment and was gonna make me call the next morning. They also never have any appointments available online and the receptionist can be quite rude when trying to get an appointment or they use a new protocol to assess your needs when there isn’t any available appointments which just ends up them suggesting you call 999 for an ambulance for non a&e illnesses like sinusitis.
Visited May 2023
Review titled Tamworth House Medical Centre
Replied on 04 May 2023
Dear Patient, I'm sorry to hear that our team did not meet your expectations. We highly value all feedback from patients and use this to learn from errors or instances where communications and patient encounters have not been to our patient's satisfaction. We are very disappointed with the difficulty you described trying to get through the practice via the telephone and getting appointments. We have extra staff during our busiest times to improve our telephone pick up time. We are also, constantly working with our reception team to improve our quality of service and your feedback referencing reception attitude will be used as part of our regular staff training. To understand and make improvements we recommend you contact the practice with your details so we can investigate this further. We apologise your experience has been negative, and hope clarity on the system we have in place will help you with similar queries in the future. Yours sincerely, Practice manager