Sydenham Green Group Practice
26 Holmshaw Close, Sydenham, London, Greater London, SE26 4THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible appointment system
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
It has been so difficult to book an appointment. Yo are expected to call at 8am to book an appointment to see a GP or a practice doctor on the same or next day. I have been trying for over a week to get an appointment. As I don’t need regular appointments, I don’t always remember how to use the app Ask First which I find quite confusing. However when I do get through to reception, I am asked to use the app for a better service. When I do eventually get an appointment I do hope I am not only given 5minutes. Please can you sort out your processes
Visited June 2023
Review titled Sydenham Green Group Practice
Replied on 20 July 2023
Dear Patient, thank you for taking the time to comment on our practice. I appreciate the issues with getting appointments; we are working to increase the size of the clinical team to improve what we can offer to patients but we are aware that it is a struggle. We are also looking at alternatives to the Ask First app which should be easier for patients to use. If you would like to discuss further, please contact either Pamella Greaves (deputy practice manager) or Ed Hillan (practice manager) at LEWCCG.sggp@nhs.net to discuss. Yours, Ed Hillan Practice Manager
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Review titled Impossible to book appointments
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
I have been trying for more than 2 weeks to book an appointment using the online app. There are never appointments available. Called several times, at 8.00am (when it opens) and the calls drop continuosly until finally after 5th or 6th call I get through and it says I am person 40th in the queue or something like that, wait around 45 minutes to get to someone for them to say there are no available appointments. My GP told me to schedule this appointment and I haven't managed to get it. The booking system is absolutely dreadful and it is clear they do not have the capacity to manage the amount of patients they have. Do not recommend.
Visited June 2023
Review titled Sydenham Green Group Practice
Replied on 20 July 2023
Dear Patient, thank you for taking the time to comment on our Practice. I understand your frustrations with the appointments and please be assured that we are working on a number of ways to improve the situation. Regarding your particular concerns, please contact either Pamella Greaves (deputy practice manager) or Ed Hillan (practice manager) at LEWCCG.sggp@nhs.net to discuss. Yours, Ed Hillan Practice Manager
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Review titled This GP Practice needs to improve asap
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
I cannot believe how awful this practice is! You are advised to use the AskFirst App to book an appointment but when you try there are no appointments available. You call the surgery and no one answers; you're left waiting in a queue for goodness knows for how long and then your call is terminated and this process is repeated over and over again until you just give up...My advice is please find another GP as sadly this one will leave you frustrated.
Visited May 2023
Review titled Sydenham Green Group Practice
Replied on 20 July 2023
Dear Patient, thank you for taking the time to comment on our practice. We are aware of pressures and will be implementing new booking systems in the near future to try and address them. Yours, Ed Hillan Practice Manager
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Review titled Worst practice in Lewisham
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Sydenham Green is rated one of the worst practices in Lewisham. Trying to get an appointment here is ridiculous compared to other practices. On several occasions I have waited in a long que outside the practice from 7.30am 30mins before te practice opens and have still not been able to obtain an appointment. You try ringing at 8am and if your lucky to get through you end up being mostly above 50 in the que. If your lucky to get through, there is one specific very rude receptionist there who is arrogant with poor phone communication and no repect for the patients. When I've been lucky to see a doctor and been waiting for an appointment at surgery, this same arrogant rude receptionist clearly does not get on with all staff members as overheard a very unprofessional conversation this receptionist had with I believe the manager, regarding not being able to work with a specific colleague at work. The manager was telling the receptionist that it is only one day working with is other person etc.. Clearly this receptionist has issues at work and issues with patients - tell tell sign that the issue is the receptionist! This same receptionist will rudely and arrogantly ask why you need an appointment, which I appreciate why to ensure you are allocated the right health professional, but a patient is totally in their right as per NHS policy and GP policy to explain it is private/ personal and for an appointment still to be allocated. Most of te doctors switch and change and largely no continuity. I understand this practice is ove stretched like most GPS but this practice can clearly better manage its systems, appoinment bookings, retrain staff better just like other practices. I honestly think this practice needs to be shut down and restarted again from scratch. Honestly awful practice, doctors not able to fully keep track of patients health compared to other practices, this results in patients health declining which could easily be avoided. I undestand that funding has an impact on GP services but this practice compared to others with the same funding issues are still able to be patient focused. This surely tells Sydenham Green that their management practices and patient care are vastly flawed compared to other practices. This is why this GP practice wa ls voted the worst in Lewisham and also worst in Bromley
Visited May 2023
Review titled Sydenham Green Group Practice
Replied on 20 July 2023
Dear Patient, thank you for taking the time to comment on our practice. I understand your frustration but I believe that the correct way to raise your concerns about an individual receptionist is via the management of the surgery, rather than leaving reviews which do not allow the practice the means to identify the problem and fix it. Please contact Pamella Greaves (Deputy Practice Manager) on LEWCCG.sggp@nhs.net to discuss. Yours, Ed Hillan Practice Manager