Swanpool Medical Centre - Ratings and reviews
Reviews
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Review titled poor customer relations
Rated 2 stars out of 5
by edwina alice elizabeth plant - Posted on 28 March 2023
I had a query about an overdue repeat prescription. The response my wife got from the recipient of my request was downright rude. She gave the distinct impression that my wife should know the answer without ringing! I have the name of the person , and will gladly provide this information. From recent contact, prior to today, 28/03/2023 11.00hrs approx, the customer/patient contact was improving. Finally we as agging pensioners, one disabled, we do not deserve this treatment!
Visited March 2023
Review titled Swanpool Medical Centre
Replied on 26 June 2023
Dear Patient Thank you for your comment and apologies that you feel this way in respect of one of our reception team. We do discuss feedback with our team and any further training required will be provided. I thank you for your kind comments in respect of our the new additions to our Reception Team and should you wish to discuss anything further will be happy to do so. Kind Regards
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Review titled Repeat prescription
Rated 1 star out of 5
by J Powell - Posted on 21 February 2023
review on behalf of parent receiving palliative care. called for a repeat prescription of one item however, after 3 days (not including weekend) haven't received item or notification of any delays. called gp practice for update; advised that a prescription has been processed by doctor for every single medication/item on parents records and sent to swanpool pharmacy. this is a waste of money. only one item was requested - either message hasn't been passed on correctly by reception staff or doctor is too busy to review with patient or myself. the process has left parent in pain, frustrated and very upset.
Visited February 2023
Review titled Swanpool Medical Centre
Replied on 27 February 2023
Dear Patient Thank you for your email. Can you leave your contact details with the Surgery so that we can contact you to look into this and help. Thank you Kind Regards
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Booked me in for my pill review with a new nurse. Didn’t tell me that she can’t authorise prescriptions upon booking the appointment, appointment was on a Friday had to send prescription off to be authorised by receptionist who said to call back monday. Called back still hasn’t been authorised it could be another day or two, after that it could be another 48 hours until it reaches the pharmacy. Receptionist advised there’s nothing they can do and that I can’t get an emergency prescription so I’ve literally been left with no pill through no fault of my own. Shocking! Never had a good experience for years and this is the icing on the cake. Shouldn’t have a nurse who can’t authorise prescriptions, or should make you aware at the time of booking the appointment.
Visited February 2023
Review titled Swanpool Medical Centre
Replied on 27 February 2023
Dear Patient Thank you for your comments. We would appreciate if you can contact the Surgery with your contact details so that this can be looked into for you. We want to help and look forward to hearing from you. Kind Regards
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Review titled Still closed
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2023
I just don't understand why, when the rest of the country is open for business and back to near normal after covid, this practice insists on only letting people have telephone appointments unless a doctor says he needs to see you. You can only book a telephone appointment if you are one of the lucky people that can use their phone at your place of work for personal calls (I can't), and if you can then you will be lucky to get through within an hour. You're always number 40 something in the queue and when you do get through there are no appointments left. There must have been so many missed infections and illnesses over the past couple of years because a doctor can sometimes see things by looking at a patient that the patient can't tell him over the phone. The government have tried encouraging gps to resume a normal service, but its time they insisted on this . In fact gp's should only be paid for patients they see face to face not for phone calls because surgeries like this will always take advantage and do less work for what they earn.
Visited January 2023
Review titled Swanpool Medical Centre
Replied on 07 February 2023
Dear Patient We would be interested to speak with you as our Practice is one of the few that are currently offering a choice of Face to Face or telephone at point of booking with aim of meeting the unprecedented and high demand on our surgery. Your comment has also been discussed in our practice meeting. Kind Regards
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Review titled Shocking receptionists with no empathy
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2022
Phoned a number of times to book an appointment to ask for help (most likely a referral) after witnessing a suicide.... and it's too much to ask for any empathy or assistance from the receptionists at this practice. Too busy gatekeeping to actually let a medical practitioner actually speak to you. Seems that it's not urgent enough for any how reaches out for help when they are struggling and all I can do is keep calling back, being put on hour for 50 minutes at a time for no actual help ever in the vain hope of maybe getting an appointment at some point before flashbacks or my me tal health fails. Avoid Swanpool Medical Centre like the plague! You'll probably be better off for not dealing with them at all.
Visited October 2022
Review titled Swanpool Medical Centre
Replied on 07 February 2023
Dear Patient Thank you for your feedback. We are sorry to hear that you have found this as your experience. In regards to your comment, we have reiterated and supported our staff team in dealing with the high number of calls we receive from patients suffering with mental health and we also now have an mental health practitioner based in our Surgery to further support. Kind Regards
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
Sent a letter from the council for doctor to sign and stamp in 2019 phoned every week until lockdown which was over 12 months sent another letter in over a month ago to be told that they are looking at it phoned back following week to be told I’m in a queue Phoned back again said they would contact me when it was done I phoned again today they tried telling me that they have a backlog from Covid but this was 12 months before Covid and now they are saying that the person dealing with it has gone on annual leave how long does it take for a doctor to Sign and stamp a letter The doctors are great it’s just the person who is running the place and the staff that they call. receptionist that are The problem
Visited October 2022
Swanpool Medical Centre has not yet replied.
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Review titled No point in it being open
Rated 2 stars out of 5
by Chanelle - Posted on 26 June 2023
You can never get through to the surgery .. And if you do they never have appointments… I called at 8am on the dot to be told by the automated voice, that it would take 88minutes to get through. This surgery is a shambles . Receptionist act like they’re doctors & need to stop asking people’s business! Wouldn’t recommend!!
Visited October 2022
Swanpool Medical Centre has not yet replied.
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Review titled Good doctors
Rated 4 stars out of 5
by Rose - Posted on 15 September 2022
went into the surgery at 8am, booked a phone consultation, received the call before 10am, doctor was very helpful, and asked me lots of questions to help situation
Visited September 2022
Review titled Swanpool Medical Centre
Replied on 07 February 2023
Dear Patient Thank you so much for your comments. We are very pleased that you had such a good experience of making an appointment and were happy with your consultation. Appreciated. Kind Regards
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Review titled Dangerous practice Avoid
Rated 1 star out of 5
by Katie Gill - Posted on 30 September 2022
Avoid this practice like the plague!! My father is on end of life care and requires weekly blister packs. For the past two weeks the doctors have not signed his prescription on time and he has been left with no medication. The pharmacists have spoken to the surgery explaining how the prescription needs signing, yet they still haven’t signed it in time. I have requested to speak to the practice manager but conveniently ‘they were not available’. The surgery have refused to asked the doctor to sign the prescription as they have 48hours to do it, even though this means my dad does not have medication for Monday. We have rang the pharmacist for a prescription, but due to the medication he requires they can’t give us one. This is not the first time we have had issues, and it is down to the surgery’s lack of professionalism, duty of care and delay in opening the surgery post Covid (even though told to by the government) that my father is in the situation he is in now. Please Please avoid this practice, they are dangerous and should not be open, they are not safe.
Visited September 2022
Swanpool Medical Centre has not yet replied.
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Review titled Very great practice
Rated 5 stars out of 5
by Nathan massey - Posted on 15 September 2022
Since being at these doctors ive add nothing but good things the doctor is very polite and understanding shes helping me with my mental health the progress is alot faster than my other doctors they are willing to help with anything they can help with and the young lady has made me feel comfetable has im a trans man and she didnt once put me down or say it was a faze like my old doctors did shes to the doctor i see i want to say a massive thank you for all your support many thanks from nathan
Visited September 2022
Review titled Swanpool Medical Centre
Replied on 07 February 2023
Dear Patient We are so pleased that you have had such a good experience since joining our Practice and taken the time to comment on this. Thank you so much. Kind Regards