Swan Medical Group - Ratings and reviews
Reviews
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Review titled Difficult to give website feedback
Rated 3 stars out of 5
by Paul Buck - Posted on 20 March 2024
The website is extremely difficult to use and although fully registered in the past the system required me (and my wife) to fully re register. Why? Did contact the NHS help dept who confirmed (in writing) the issues were with the swan medical group system. But no way to contact you other than this page. You have my email address and so perhaps you could explain what happened and if it is likely to happen again. Many thanks.
Visited February 2024
Swan Medical Group has not yet replied.
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Review titled Effective and responsive
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2023
I know there has been criticism of the Petersfield Swan practice recently due to call wait times and the attached but independent pharmacy service. I wanted to feedback my positive experiences. This year I have found the practice to be efficient and responsive. Online bookings have worked well for me with timely telephone consultations and face to face follow-up where needed. My GP is very thorough, personable and professional. Reception staff I have found to be polite and helpful, which is not always the experience in GP surgeries, I imagine due to the abuse receptionists can face from frustrated and anxious patients. Many thanks to the whole team
Visited September 2023
Review titled Swan Medical Group
Replied on 09 October 2023
Thank you Anonymous for taking the time to write your lovely review. I have passed your words onto our team and it is very much appreciated by all. Many thanks, Charlie Bond - Operations Manager
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Review titled Poor Service Like Their Adjacent Chemist
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
I find it soul destroying trying to book appointments with their phone service. Most days it takes them longer to answer the phone then it does to travel from Petersfield to Portsmouth by train! I've mentioned it several times now.
Visited August 2023
Review titled Swan Medical Group
Replied on 13 September 2023
Dear Anonymous, I'm sorry to hear you have had some long waiting times on the phones, we are extremely busy at the moment with bookings for our Flu & COVID vaccinations and we are trying our best to keep up with demand. You can book some appointments face to face and telephone appointments via the NHS app if that helps. Please also be reassured that even if you wait to get through to us on the telephone, if you are wanting to speak to a GP on the day and it is before midday this will still happen, and if you need to be seen face to face the GP will also book that in the same day if suitable. Please also note you reference the 'adjacent pharmacist', this business is completely independent to the practice, if you wish to speak to them please do so directly. If you wish to discuss this any further I am happy for you to contact me at the practice. Many thanks, Charlotte Bond - Operations Manager
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Review titled Appalling
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2023
Estimated call to be answered in 8 minutes. Took 24 minutes to actually have the call answered. No appointment available for something that has to be done. Certainly gone very downhill since it took on even more surgeries. Defiantly not worth if its outstanding award.
Visited June 2023
Review titled Swan Medical Group
Replied on 14 June 2023
Dear Anonymous, I am sorry to read about your poor review of Swan Surgery, complaints and issues can be resolved much quicker if you contact me directly at the practice as we are always striving to improve and appreciate all feedback. I am sorry you had a long wait time on the phone, just to explain the wait time announcements are estimated and are based on average call times, but if a long call comes into the system queue this can change the numbers, 24 minutes is certainly not a usual wait time and we are constantly reviewing these to see where we can deploy more staff to answer cells to avoid long waiting times. Please do contact me at the practice if I can help any further with your complaint/issue. Charlotte Bond - Operations Manager
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Review titled Brilliant
Rated 5 stars out of 5
by Eddie Trotter - Posted on 01 March 2023
I have had a faultless service from the staff and doctors in fact i believe they went beyond what was expected. Many thanks
Visited February 2023
Review titled Swan Medical Group
Replied on 01 March 2023
Thank you Mr Trotter for your 5 star review, I have passed your kind words onto our team, and it is much appreciated by all. Kind regards, Charlotte Bond - Operations Manager
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
Repeatedly have had to chase a private referral letter and each time I’ve been told they will send. I’m still waiting to receive!!!
Visited December 2022
Review titled Swan Medical Group
Replied on 07 December 2022
Dear Patient, I am sorry to hear you are having delays with a private referral, if you wanted to discuss directly I am happy to look into this for you if you wanted to contact me at the practice. Many thanks, Charlotte Bond Operations Manager
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Review titled Excellent, efficient, personal care
Rated 5 stars out of 5
by Ben Brazier - Posted on 11 December 2022
Had an appointment with one of the doctors at the practice which was dealt with in an efficient and personal manner with follow up call to explain results of blood test. Also had a Covid and Flu vaccination couple of days later which was unbelievably quick with very friendly staff. Highly recommend this practice!!
Visited November 2022
Swan Medical Group has not yet replied.
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Review titled Care and compassion
Rated 5 stars out of 5
by Emma Hall - Posted on 03 October 2022
Big shout out to reception staff and flu/covid team for showing real care and compassion when bringing a 93 year old man for flu/covid shots. First class care. Thank you
Visited October 2022
Review titled Swan Medical Group
Replied on 03 October 2022
Dear Mrs Hall, Thank you so much for your positive review, I have shared this with our team and it is greatly appreciated by all! Thank you again, Charlie Bond - Operations Manager