Swadlincote Surgery
Darklands Road, Swadlincote, Derbyshire, DE11 0PPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Letter(s)
Rated 5 stars out of 5
by Rex Barley - Posted on 27 November 2024
I asked my Swadlincote Surgery for 2 letters denoting our medical condition, as I am trying to obtain another council dwelling. Imagine my shock at being told it is £40 per letter. I am 79 years old and obviously a pensioner as is my wife. I, we, cannot afford this kind of charge, is there a way around this as the receptionist was not as helpful as she maybe could have been. Rex Barley
Visited November 2024
Review titled Swadlincote Surgery
Replied on 28 November 2024
Thank you for your review. We are sorry that you are unhappy with our service. Could you please contact us directly so we can look into these concerns for you.
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Review titled Decline in standard of patient care
Rated 2 stars out of 5
by Mervyn Parker - Posted on 08 May 2024
Just had a phone call following my annual health check. In the past this has been a discussion with a Health Care Professional, but this year just an administrator asking to make an appointment for repeat blood tests. Was unable to give any details why follow up was necessay and so now have 2 weeks to worry before appointment for follow up tests. I would have thought it wise for someone able to discuss why follow up necessay to have contacted me so my questions could be answered and any fears allayed. Having been with the practice for over 45 years very disapointed with this service.
Visited May 2024
Review titled Swadlincote Surgery
Replied on 13 May 2024
Thank you for your review. We are sorry that you are unhappy with our service. Could you please contact us directly so we can look into these concerns for you.
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Review titled Excellent service as always
Rated 5 stars out of 5
by Stephen Peat - Posted on 22 September 2023
Flu jab today, both my wife and myself in and out within a few minutes. two nurses carried out vaccinations quickly and with care
Visited September 2023
Swadlincote Surgery has not yet replied.
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Review titled Quick & efficient
Rated 4 stars out of 5
by Anonymous - Posted on 25 September 2023
Went for a flu vaccination. The clinic was well organised with very little queueing. Vaccination done quickly and efficiently by a very kind member of the practice team.
Visited September 2023
Swadlincote Surgery has not yet replied.
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Review titled Pleasant Nurse
Rated 3 stars out of 5
by Nigel Ralph - Posted on 22 September 2023
I had my flu jab today and the nurse was really helpful and informative. She was pleasant and friendly and answered my questions which is a nice change, had time for someone. Well done
Visited September 2023
Swadlincote Surgery has not yet replied.
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Review titled No Answer
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
I contacted this medical practice in my capacity as a hospital pharmacist, so that I could confirm a patient's medication as they were on holiday. I waited on the phone for over 30 minutes, constantly being told that I was in position 2 in the queue, but there was no progress and I didn't have time to wait any longer. I struggle to believe that the people in the queue before me were on the phone for 30 minutes, which makes me suspect that the receptionists were not actually answering the phone at all. An option for healthcare professionals to speak to a receptionist without waiting would be helpful and I feel sympathy for the patients having to routinely wait this long to speak to someone.
Visited June 2023
Swadlincote Surgery has not yet replied.
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Review titled Well pleased.
Rated 5 stars out of 5
by William Morris - Posted on 01 June 2023
I came in with a bad continuous cough, I saw the practice nurse who gave me a thorough examination and prescribed me a course of antibiotics. I was most pleased with the attention and care, my cough is all but gone. Thank you.
Visited May 2023
Review titled Swadlincote Surgery
Replied on 05 June 2023
We really appreciate you taking the time to write this review, I will ensure all staff are aware of this positive feedback. In an incredibly difficult time where demand on General Practice is higher than ever before, hearing this type of feedback is very much appreciated. Thank you!