Swadlincote Surgery - Ratings and reviews
Reviews
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Review titled Excellent service as always
Rated 5 stars out of 5
by Stephen Peat - Posted on 22 September 2023
Flu jab today, both my wife and myself in and out within a few minutes. two nurses carried out vaccinations quickly and with care
Visited September 2023
Swadlincote Surgery has not yet replied.
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Review titled Quick & efficient
Rated 4 stars out of 5
by Anonymous - Posted on 25 September 2023
Went for a flu vaccination. The clinic was well organised with very little queueing. Vaccination done quickly and efficiently by a very kind member of the practice team.
Visited September 2023
Swadlincote Surgery has not yet replied.
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Review titled Pleasant Nurse
Rated 3 stars out of 5
by Nigel Ralph - Posted on 22 September 2023
I had my flu jab today and the nurse was really helpful and informative. She was pleasant and friendly and answered my questions which is a nice change, had time for someone. Well done
Visited September 2023
Swadlincote Surgery has not yet replied.
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Review titled No Answer
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
I contacted this medical practice in my capacity as a hospital pharmacist, so that I could confirm a patient's medication as they were on holiday. I waited on the phone for over 30 minutes, constantly being told that I was in position 2 in the queue, but there was no progress and I didn't have time to wait any longer. I struggle to believe that the people in the queue before me were on the phone for 30 minutes, which makes me suspect that the receptionists were not actually answering the phone at all. An option for healthcare professionals to speak to a receptionist without waiting would be helpful and I feel sympathy for the patients having to routinely wait this long to speak to someone.
Visited June 2023
Swadlincote Surgery has not yet replied.
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Review titled Well pleased.
Rated 5 stars out of 5
by William Morris - Posted on 01 June 2023
I came in with a bad continuous cough, I saw the practice nurse who gave me a thorough examination and prescribed me a course of antibiotics. I was most pleased with the attention and care, my cough is all but gone. Thank you.
Visited May 2023
Review titled Swadlincote Surgery
Replied on 05 June 2023
We really appreciate you taking the time to write this review, I will ensure all staff are aware of this positive feedback. In an incredibly difficult time where demand on General Practice is higher than ever before, hearing this type of feedback is very much appreciated. Thank you!
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Review titled A Big Thank You
Rated 5 stars out of 5
by Julie Tizzard - Posted on 08 April 2023
My son came into the surgery for an appointment and afterwards he was waiting for his prescription at the chemists when he began to feel faint. He asked a lady next to him to get him some help and within seconds 3 lovely ladies came over with a wheelchair to help him. They wheeled him to privacy and a friendly doctor took him in and thoroughly checked him over. My son is 26 but was still frightened by the experience, he said how kind and reassuring everyone was so I just want to say a big thank you to the staff concerned and the lady who helped him, it’s very much appreciated.
Visited April 2023
Review titled Swadlincote Surgery
Replied on 24 April 2023
Thank you so very much for taking the time to feed back Julie. We have passed on your feedback to the staff, this has meant a lot to everyone. Clare Jackman - Practice Manager
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Review titled Told lies.
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
After having an emergency appointment this afternoon with a fantastic GP. The GP requested that I keep an already scheduled appointment for two weeks time. The GP herself said that the appointment is with myself so just keep it. Only ten minutes later I got home and received a text cancelling the follow up. On immediately calling the surgery I was told “Your appointment has been cancelled due to sickness.” I explained to the receptionist that I had only just had an appointment with the GP in question and she asked me to keep the appointment. She was not sick ten minutes ago. The receptionist once again said it’s due to sickness, again I had to explain that I was with the GP only ten minutes ago who I have the follow up with. The GP insisted I keep the appointment with her. How can she be sick only ten minutes later and I get a text saying the appointment is cancelled. The receptionist informed me there and then that my appointment had been reinstated. I’m furious. This appointment was a for a very poorly little boy. Who needs medical help. Once again I can not praise the GP we saw enough. She was fantastic. To be lied to be reception staff is not acceptable.
Visited March 2023
Review titled Swadlincote Surgery
Replied on 14 March 2023
Dear Patient Thank you for your feedback. I have listened to the telephone conversation and your appointment was cancelled due to staff sickness, which was unavoidable. The doctor you initially talked to was the 'Duty Doctor' and not the Doctor with whom you were booked into for the follow up consultation. The receptionist did not lie. We apologise for any misunderstanding caused. Please contact me at the surgery if you wish to discuss the matter further. Clare Jackman Practice Manager
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Review titled Don,get satifaction
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2023
I came to see a doctor at the surgery because I had lost a stone in weight when I went to see them they said I had not lost weight every one knows I have when they come to weigh me they put the wrong weight down so it looked like I had not lost weight I went to see another new doctor that came temporary and he said what do you want me to do about it
Visited March 2023
Review titled Swadlincote Surgery
Replied on 24 November 2023
Dear Patient, Thank you for providing feedback on your recent experience. I am sorry to hear your recent experience was less than satisfactory. As you can appreciate it is very difficult for the practice to investigate concerns raised, when a patient chooses to post anonymously. If you require to discuss this further, please email ddicb.managers.swad@nhs.net and we will be happy to investigate this matter further for you. Clare Jackman Practice Manager
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Review titled Shocking service!!
Rated 3 stars out of 5
by Anonymous - Posted on 20 March 2023
You get told to ring your doctors for referrals they never answer the phone been on the phone today for and hour and 10 minutes was in position one for a long time noone could answer the phones it's a joke your a doctors for a reason!!! Even when you manage to get through they ask you a brief reason of why your calling tell you something different they ain't clinically trained to tell me what my problems are pr when I can speak to a doctor I live through the pain not them!!! They need better communication and some better staff to answer the phones it's an absolute joke!!!!
Visited March 2023
Review titled Swadlincote Surgery
Replied on 21 March 2023
Dear Patient, Thank you for providing feedback on your recent experience. I am sorry to hear your recent experience was less than satisfactory experience. If you require to discuss this further, please email ddicb.managers.swad@nhs.net and we will be happy to investigate this matter further for you. Clare Jackman Practice Manager
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Review titled Great practice with amazing team.
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
I’ve joined Swadlincote Surgery a year ago and my first appointment didn’t really go as planned. Even though I’ve missed it and have not fully made it into the surgery, after my collapse outside, the doctors and nurses team were a massive help and very professional when dealing with that situation. I’ve had another appointment not long ago and once again, got checked out and treated accordingly. Could not fault this surgery, very happy with their service and hard work!
Visited February 2023
Review titled Swadlincote Surgery
Replied on 02 April 2024
Thank you for your positive review, we will share this with the team. We are very pleased that we could help in this situation. kind regards Leonie Bunn Practice Manager