Suttons Avenue Surgery
24 Suttons Avenue, Hornchurch, Essex, RM12 4LFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Incompetent Practice
Rated 1 star out of 5
by Karen Tennant - Posted on 29 April 2025
I have just received a phone call from the receptionist (aka the rottweiller) to book me a telephone appointment wih the GP to discuss a blood test I had last week. Earliest date 2nd June. What a joke!!! So this will be 9 months that I have been in pain and I still do not know what is wrong with me. Absolutely diabolical. If I was an animal I would get to see a vet quicker and get better treatment. On a previous occasion whilst in pain with same problem,I rang the surgery to ask if I could change my appointment to a telephone appointment from a face to face appointment. I was told no and that the appointment would be cancelled. As I was in so much pain, I rang 111,who after carrying out an assessment rung my GP to get me an appointment. He rung and fobbed me off with tablets which did nothing to help and then had a go at me for ringing 111 when the surgery was open. I then heard the pack of hyenas (aka admin staff) making nasty comments about me. A nasty unhelpful practice I hope it gets closed down and all the staff get the sack.
Visited April 2025
Suttons Avenue Surgery has not yet replied.
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Review titled Huge wait time.
Rated 1 star out of 5
by Painful Pete. - Posted on 19 February 2025
Recently contacted this surgery for a face to face appointment, something that usually used to be within 48 hrs with our previous GP. My appointment was over a Month,yes an Month, away. Absolutely appalling and akin to third world standard— possibly worse. Something is very seriously wrong with NHS Gp services in England.
Visited February 2025
Suttons Avenue Surgery has not yet replied.