Sutton Coldfield Group Practice - Vesey - Ratings and reviews
Reviews
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Review titled Resolved issue
Rated 4 stars out of 5
by Chris Brailey - Posted on 16 August 2023
I had a bit of an issue with ordering a repeat prescription. To be honest the digital process around exception handling needs a bit more work and not end (for the customer) in a 'black hole'. However, having had a couple of attempts, the practice did take the trouble to call me to understand the issue and then resolved it effectively.. So all's well that ends well, but the root cause is still there.....
Visited August 2023
Sutton Coldfield Group Practice - Vesey has not yet replied.
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Review titled Waiting for an answer when telephoning for an appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Dear Vesey Practice, I have been a patient of the practice for over 35 years but finding contacting the surgery more difficult each time I try, on 18th July 2023 I waited on the telephone for 50 minutes without an answer and again today 19th July for 50 minutes, this isn't the Vesey Practice of the past years and may I recommend that the telephone system be changed back to when you knew what number you were in the queue or you could receive a call back. I've even looked on your website and cannot book an appointment for the nurse so could you please review that also. Many Thanks.
Visited July 2023
Sutton Coldfield Group Practice - Vesey has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
At 8:00am, I visited the practice to book an appointment. I received both a Doctor’s call and a blood test before 10:00am on the same day. Really excellent service.
Visited January 2023
Review titled Sutton Coldfield Group Practice - Vesey
Replied on 08 May 2023
Thank you for your kind feedback, this has been passed to the Vesey Team. Kind regards Maxine Rowley (Service Delivery Manager)
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Review titled No appointments ever
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
I rang 101 times today. Did not even get in a queue. The call juat kept saying call ended. Messaged to ask for 7 day sick note as due to my work cant work with flu aymptoma with vulnerable patients. Reply was book an appt. So now have to go to work as already had a week off and risk passing my bug to others. It is always the same. Even when i have a smear or blood teat its always at a surgery 4 mikes away but gp appts are impossible. Shocking way to treat people. Then i has a text to say i missed a call back from admin team when no one had foned me. It said ring back and i did immediately to be told it was closed at 5pm. I work in a gp practice myself ans it is nothing like this. Have all the gps left?
Visited December 2022
Review titled Sutton Coldfield Group Practice - Vesey
Replied on 11 May 2023
Dear Patient Thank you for your feedback and we apologise for the problems you are experiencing. Your feedback is important so we may continually review patient access to services. Kind regards Maxine Rowley (Service delivery Manager)
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Review titled Contact
Rated 2 stars out of 5
by Kenneth Philip Smith - Posted on 05 December 2022
I regularly need to book a psa blood test. Telephoning today I expected a long wait but today but a pre-recorded message that a lot of staff were off sick preceeded the blunt 'I am sorry we are unable to answer.....' The website was equally unhelpful. This is non urgent & only needs a nurse. Can this not be requested online somehow and be answered when staff are available?
Visited December 2022
Review titled Sutton Coldfield Group Practice - Vesey
Replied on 08 May 2023
Dear Kenneth Thank you for your feedback and apologies you had a poor experience a few months ago. There have been a few changes at Vesey and hoping any future appointments have been an improved service. We are continually reviewing how to improve patient access. Kind regards Maxine Rowley (Service Delivery Manager)
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Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2022
Receptionist was generally rude and unhelpful. She was the same with the gentlemen in line in front of me too. I was told by Vesey practice over the phone that I would be able to collect my medical records if I go in to the surgery, only to be told once I left work to got there they couldn’t. Overall bad attitude and was revelling in being unhelpful it seemed.
Visited November 2022
Review titled Sutton Coldfield Group Practice - Vesey
Replied on 23 November 2022
Dear Patient We are sorry to read of your experiences at the surgery and we value patient feedback to continually improve our service delivery. We would be interested in discussing your feedback directly to enable us to investigate your comments fully. If you could please contact us at the following email address nhsbsolicb.scgpfeedback@nhs.net with your details, we can get in touch with you. Kind regards Nicki Frost Site Service Delivery Manager
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Review titled System online is a joke
Rated 2 stars out of 5
by Frances.barnhurst - Posted on 08 May 2023
I keep joining system online It works a couple of times then keep saying my password is wrong even though it fill in automatically I give up
Visited May 2022
Review titled Sutton Coldfield Group Practice - Vesey
Replied on 08 May 2023
Dear Frances Thank you for your feedback and I am sorry you have experienced difficulty accessing online services. I will pass feedback to our Vesey site team leader so they may contact you. Kind regards Maxine Rowley (Service Delivery Manager)