Sutton Coldfield Group Practice - Ley Hill
228 Lichfield Road, Sutton Coldfield, West Midlands, B74 2UEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Gwen - Posted on 09 June 2025
I was very impressed to be able to easily and speedily book an appointment with a Doctor at Ley Hill Surgery. He was very thorough & efficient, as were the reception staff. I was able to book a blood test for the same day at Four Oaks medical centre, via the reception staff . Altogether a very positive experience.
Visited June 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 10 June 2025
Thank you so much for your lovely positive comments , I will make sure all the staff involved see them Nicky Redshaw Complaints Lead
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 08 June 2025
A receptionist was verry verry helpfully and I got an appointment because of her help I usually need my mums help for this
Visited June 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 10 June 2025
Thank you for your kind words , I will make sure that the receptionists get to see them Kind Regards Nicky Redshaw Complaints Lead
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Review titled Wonderful doctor
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2025
I had a wonderful appointment with my doctor today. She was so attentive and seemed to really listen to what I was saying. I have never seen this doctor before. She was amazing.
Visited May 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 21 May 2025
Dear Patient Thank you so much for your very kind feedback , I am sure that whole team at Ley Hill will be delighted to hear of your positive experience Nicky Redshaw Complainst and Governance Lead
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Review titled Caring service
Rated 5 stars out of 5
by Hilary Crowley - Posted on 22 May 2025
I have seen one of the young female doctors a number of times over the past 6 weeks. She has been consistently caring ,patient , thoughtful and professional. I could not have asked for better treatment. I wish I could mention her by name as it is important to me that she should be recognised for the wonderful way she has looked after me.
Visited May 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 10 June 2025
Thank you for taking the time to comment on your treatment , it is so nice to hear that you have received wonderful service. I will make sure that the GP sees your comments Kind Regards Nicky Redshaw Complainst Lead
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Review titled Reliable & Efficient Care
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2025
After experiencing disappointment with my previous practice, I recently moved to Sutton Coldfield Group Practice—and I couldn’t be happier with my decision. With a complex medical history, I often struggled to get the support I needed, but since joining this practice, I’ve required medical assistance on several occasions and have never had trouble securing an appointment. The level of care has been exceptional, and the reception staff have been consistently helpful and informative. The convenience of the online appointment system has been a game-changer, especially as a full-time worker who can’t always call at 8am. Ordering prescriptions has also become far easier, making the entire process seamless. Today, when I requested an appointment online, none were available. I selected the option for further support, which stated it could take up to two days for a response. However, within an hour, I received a call from a doctor, who was incredibly friendly and immediately addressed my concerns. I cannot fault this practice so far. I had hesitated to switch surgeries, fearing I would face the same issues elsewhere. However, my experience has proven otherwise—Sutton Coldfield Group Practice has exceeded my expectations. Thank you for everything so far!
Visited May 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 10 June 2025
Dear Patient Thank you for your lovely comments , we very much appreciate them , I will make sure that all the staff involved see them Nicky Redshaw
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Review titled Great practice
Rated 5 stars out of 5
by Margaret Turnbull - Posted on 23 May 2025
Excellent communications. I cannot fault the doctor and the treatment/advice I was given. Thank you.
Visited May 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 10 June 2025
Dear Margaret Thank you for your kind comments - we very much appreciate them Regards Nicky Redshaw Complaints Lead
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Review titled Dr- amazing service and support
Rated 5 stars out of 5
by Joy Baker - Posted on 15 April 2025
Dr has been seeing me regularly through a difficult period and has been brilliant. She has listened, understood and provided me with the support I needed. She is personable, relatable and I received an excellent level of care. I hope that she receives the recognition that she deserves and would like to thank her for being integral to my progress and where I am now.
Visited April 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 10 June 2025
Thank you for your wonderful comments , I will make sure that the Dr gets to see them Nicky Redshaw Complaints Lead
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Review titled Great practice.
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2025
A health nurse went above and beyond Her role, after me telling her my smythoms. I got to see an emergencyd doctor. Which infact could have saved my life.
Visited March 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 08 April 2025
Thank you so much for taking the time to review our service , it is wonderful to know that we made a difference Nicky Redshaw Governance and Complaints Lead
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Review titled Standard of care
Rated 5 stars out of 5
by Christopher Thomas - Posted on 19 February 2025
I have visited Ley Hill surgery in Sutton Coldfield today having organised fairly short notice Doctors‘s appointment in relation to a medical issue. From the moment I walked into the surgery to the point I walked out, the standard of care has been excellent. D.a. at the reception was friendly and engaging passing me the information that I needed and the directions too my waiting area with a warm friendly approach. On speaking with Dr s.r. she immediately put me at ease with a thorough examination and speedy diagnoses of the problem. There is a lot of negative press around Dr surgeries circulating a present but I have to say I have nothing but praise for this practice and the warm standard of care that they are able to deliver in the face of being overwhelmingly busy. Thank you very much to all…Chris Thomas.
Visited February 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 08 April 2025
Dear Mr Thomas Thank you for your really kind review , it is very much appreciated Nicky Redshaw Governance and Complaints Lead
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Review titled Excellent GP Appointment
Rated 5 stars out of 5
by Samuel Booth - Posted on 04 February 2025
Following a recent seizure on holiday, I had a follow up appointment on 4/2/2025 at 10am. The GP I saw was professional, courteous and thorough and I felt that my rather complex issue was managed neatly and efficiently. I felt listened to and left satisfied with the outcome of my appointment.
Visited February 2025
Review titled Sutton Coldfield Group Practice - Ley Hill
Replied on 04 February 2025
Dear Samuel Thank you so much for your kind words - we really appreciate it when someone takes the time to contact us . I will make sure that the Dr you saw is made aware of your compliments. Regards Nicky Redshaw Complaints and Governance Lead