Sutton Coldfield Group Practice - Ley Hill - Ratings and reviews
Reviews
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Review titled Caring Doctor
Rated 4 stars out of 5
by Jayne Jones - Posted on 13 March 2024
I recently had an appointment , the Doctor was brilliant and she couldn’t have been more understanding and caring, making me feel at ease throughout my appointment, with nothing being to much table for her, such a lovely lady!
Visited March 2024
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Kulvinder Kumar - Posted on 17 January 2024
I was very pleased with the service from my local surgery at Ley Hill today. I did not wait long and the staff, as always were pleasant and reassuring. Very impressed with my forthcoming travel clinic appointment. Thank you for your services.
Visited January 2024
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled Excellent, quick service
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2023
I filled out a form online, was seen within two hours and wasn't kept waiting. Very good experience. I would recommend
Visited December 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Kathy - Posted on 29 December 2023
I am a patient at another surgery within the group but required an urgent blood test yesterday afternoon and the collection time for the sample had already occurred at my own surgery so I was asked to go to Ley Hill who had a later collection time. I want to thank the reception staff for their kindness to me as I was a little shaken by the need for this urgent blood test. I would also like to thank the doctors for their patience - a vein could not be found to get the blood as I had drunk insufficient liquids during the day. After being supplied with several glasses of water, my veins gave the blood sample required. Thank you once again to everyone I saw at Ley Hill Surgery for your kindness and patience - it was very much appreciated. Best wishes and Happy New Year to all Kathy
Visited December 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled Lost the human contact
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
Tried to speak to a GP rather than take up an appointment time, new booking system is not fit for purpose. Unable to use free text to explain in detail why need a call back on the day, which was required. Staff on telephone are unable to arrange a call back from a GP on the day, even if urgent, just refer you to the online booking system. Patients have become numbers, no empathy any more from what was once the caring profession.
Visited December 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
The team at Leyhill Surgery are amazing . My husbands recent treatment from the initial appointment with the urgent care team , referral to Good Hope , the reception staff and subsequent support from our GP has been outstanding . All within a 4 week period . We are very grateful and appreciative .
Visited December 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled hard to book an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 28 December 2023
tried ringing , was in a queue, when i was finally answered, i was told to book on line, tried on line and it would not accept bookings, how am i supposed to speak to someone ?
Visited December 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2023
On all 3 occasions the service I received was fantastic. It was easy to make an appointment and I didn't have to wait too long before being seen. The manner of all staff was professional and a doctor rang me back in a timely manner.
Visited November 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled Can’t even get through to receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 01 August 2023
Waiting for an hour to get through to receptionist for an appointment. When you do get through you are then given another appointment on the phone and then seen in person it’s such a hurdle just trying to see a GP, it makes you feel more unwell with the stress of just trying to get an appointment.
Visited August 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Stephen H - Posted on 09 August 2023
Called this morning at 8am with a concerning symptom. Was called back by a GP within an hour and seen 30 mins later. Examined, reassured and onward referral arranged. Couldn't ask for better care.
Visited August 2023
Sutton Coldfield Group Practice - Ley Hill has not yet replied.