Sutton Benger Surgery
Chestnut Road, Chippenham, Wiltshire, SN15 4RPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely people and very professional
Rated 5 stars out of 5
by Chris Marsh - Posted on 16 February 2025
I had an amazing experience with this practice I am a new patient and found that they sorted me out very quickly and all the staff where very helpful.
Visited February 2025
Review titled Sutton Benger Surgery
Replied on 21 February 2025
Dear Chris, Thank you for your lovely feedback! We are pleased to hear that you had a great experience as a new patient and that our team was able to help you quickly. Welcome to the practice. Kind Regards, Julie Taylor - Operations Manager
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Review titled Treated with respect
Rated 5 stars out of 5
by Katherine - Posted on 06 February 2025
Wonderful surgery and feel treated with respect and dignity. I was listen too and felt heard. Thank you.
Visited February 2025
Review titled Sutton Benger Surgery
Replied on 10 February 2025
Dear Katherine, Thank you for your kind review! We are pleased to hear that you felt respected and heard. Your feedback means a lot to us! Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Service
Rated 4 stars out of 5
by Rob Munday - Posted on 14 February 2025
I received professional attention and was given a referral as required. Friendly and understanding approach from all staff.
Visited February 2025
Review titled Sutton Benger Surgery
Replied on 21 February 2025
Dear Rob, Thank you for your kind words! We are pleased to hear you received the care and referral you needed and that our team made you feel welcome and supported. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Thorough Checkup
Rated 5 stars out of 5
by Su Mburu - Posted on 22 January 2025
The practitioner had read my notes as it was a follow up visit of a continuing problem after medication. She checked me physically and asked about the previous treatment. Through careful explanation where she talked me through a diagram online she was able to show me the ear and what seems to be going on and how to hopefully clear it up. She also suggested talking to the audiology team to get a check up in relation to my hearing aids. After dealing with this she checked there was nothing else worrying me about my ongoing condition. I felt if needed I could have discussed something else. The room though small was made accessible to me in my wheelchair too. I feel reassured as to the infection having cleared up and that I need to wait for the difference in my hearing to improve. I also know if it goes on longer than expected (6 weeks) I will be able to follow up again.
Visited February 2025
Review titled Sutton Benger Surgery
Replied on 04 March 2025
Dear Su, Thank you for your detailed feedback. We are pleased to hear that you felt well cared for and that the practitioner took the time to explain everything thoroughly. It is good to know you felt reassured and supported throughout your visit. We appreciate your kind words and wish you the best in your continued recovery! Best Regards, Julie Taylor - Operations Manager
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Review titled Friendly helpful surgery
Rated 4 stars out of 5
by Kate Palmer - Posted on 21 January 2025
Warm, friendly, helpful staff. Comfortable waiting room. Appointment on time, consultation helpful, referral services informed.
Visited January 2025
Review titled Sutton Benger Surgery
Replied on 23 January 2025
Dear Kate, Thank you for your lovely feedback! We are pleased to hear you found our staff warm and helpful and that your appointment went smoothly. We appreicate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fantastic practice with wonderful doctors
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2025
Received appointment very quickly, reception staff are very warm and welcoming and the doctor was the best doctor I’ve ever had. Friendly and extremely informative. Brilliant surgery.
Visited January 2025
Review titled Sutton Benger Surgery
Replied on 13 January 2025
Dear Patient, Thank you for your kind review! We are pleased to hear about your positive experience with our reception team and doctor. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2025
I had an ongoing problem that required tests which were carried out and I had the results back within two weeks. When I asked for an explanation of the results I was able to see the GP who carefully went over the details and also discussed my initial appointment. A plan was made so I left feeling completely reassured and more relaxed about the situation.
Visited January 2025
Review titled Sutton Benger Surgery
Replied on 20 January 2025
Dear Patient, Thank you for your thoughtful feedback. We are pleased to hear that you felt reassured and well-supported throughout your care. Wishing you all the best. Kind Regards, Julie Taylor - Operations Manager
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Review titled Wonderful doctor
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2025
I walked in on my first visit to the surgery, sat down and then was called to go in. Extremely polite doctor who understood me and that I just didn’t want to take pills , if he couldn’t guarantee that they would take the pain away. So I left with nothing and very grateful. I don’t believe in popping pills when it isn’t necessary. Most of it is mind over matter.
Visited January 2025
Review titled Sutton Benger Surgery
Replied on 13 January 2025
Dear Patient, Thank you for sharing your experience! We are pleased to hear that you felt understood and respected during your visit and we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Practice
Rated 4 stars out of 5
by Vivienne Morgan - Posted on 26 January 2025
Saw Dr and he was very thorough. However will need to see him again and hoping that it won't be weeks before I can get an appointment
Visited January 2025
Review titled Sutton Benger Surgery
Replied on 27 January 2025
Dear Vivienne, Thank you for your feedback. We are pleased to hear you found the consultation thorough. We understand the importance of timely follow-ups and will do our best to accommodate your next appointment as soon as possible. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent timely service
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2025
Appointment easily obtained for next day by using the Sutton Benger surgery. Discussion with doctor relaxed and clear consideration in detail took place.
Visited January 2025
Review titled Sutton Benger Surgery
Replied on 27 January 2025
Dear Patient, Thank you for your lovely feedback! We are pleased to hear you found the appointment process straightforward and had a clear and thoughtful discussion with the doctor. Your review is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager