Surrey Docks Health Centre (Nexus Health Group)
12 - 13 Blondin Way, (Off Downtown Road), London, Greater London, SE16 6AEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Surrey Docks Health Centre (Nexus Health Group).
Reviews
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Review titled Good if you follow the procedure
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2024
They are clearly stretched as it is not possible to make an advance appointment - you have to call at 8am for a same day appointment. Having said that, I had a good experience: I had ear pain and got a referral from NHS 111, which allowed me to get a same day emergency appointment. When I arrived I only had to wait a couple of minutes and the doctor took time to examine me and even made sure I could pick up the prescription at a convenient pharmacy. So in conclusion it’s good if you can get an appointment - and the way to do that is to follow the process…
Visited December 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 04 January 2024
Thank you so much for your positive feedback. We will feed this back to the practice team. Nexus Health Group
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Review titled Impossible to see doctors
Rated 1 star out of 5
by Daniel Novoa - Posted on 27 November 2023
My wife has cancer and started to have ear pain, likely infection. She called for an appointment, which you can only get at 8 am, but the phone had already the message they had to many calls and to call later. She managed to speak to the Nexus group call centre later and the agent said that someone would call in the next few days - she has cancer and low immune system how is that possible?
Visited November 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 27 November 2023
Hi Daniel We're sorry that you have not received the service you were expecting. Many of our patients find eConsult a useful way to access appointments. This will avoid you having to make a telephone call. You can complete an eConsult on our website www.nexushealthgroup.nhs.uk. If you would like to discuss your issues with the practice team, please get in touch via www.nexushealthgroup.nhs.uk/contact. Many thanks.
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Review titled Horrible and inefficient practice
Rated 1 star out of 5
by Catherine - Posted on 21 November 2023
Every time I submitted a e-consult, it definitely takes exactly 48 hours to get back to me, just to let me know that the doctor will ring me after another 2 working days (sometimes over the weekend). I picked up a swab test at the reception and completed it within half an hour 8 days ago, whilst the doctor told me that I can get a result at the end of the same week (and I did not receive it), I submitted another e-consult just to ask about it, waited for 4 days inc. weekend, just to obtain the reply that "we have not received your test results yet". The day I went to the reception at the practice, the health centre was basically empty with just 1 or 2 patients, with a very empty vast space. The reception staff was very free. I do not understand why the test result did not go through for 8 whole days. Telephone lines are horrible. Just unbearably long. I just wanted to ring to ask where my test result went. I have lost confidence to contact the practice online if the staff would like to ask me to contact the practice about this using the contact form on the website, because of the lack of efficiency demonstrated by this practice. Any urgent illness or matter, but not as urgent as going to a&e, cannot be relied on this practice. I hope the practice recognises no matter how pretty their look and style on their website looks like or how transparent they seem to be with these reviews or complaints systems, they are still failing at the heart of it all: to offer timely services to patients in need.
Visited November 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 27 November 2023
Hi there - we are sorry that you have had to wait to get your test results. We appreciate this is frustrating however unfortunately we are not in control of how quickly the lab responds with results. We're also sorry to hear that you have not had a good experience when trying to contact us via telephone. We are working to continually improve this service for patients - particularly in our busiest periods. If you would like to discuss your issues with the practice team, please get in touch via our website at www.nexushealthgroup.nhs.uk/contact
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Review titled GP surgery very good. Appointment line dreadful
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
Surrey Docks Surgery is brilliant so kind and helpful for my father of 93 years always go above and beyond in their help. Shame about the booking receptionist at the Nexus hub used the call back system 8.15 never got a call back called back was told at 9.20 by a lady don’t know what happened, no appointments for the day suggested he send in on line for an e-appointment they will get back 1/2 days he had spent all weekend being sick as the antibiotics didn’t agree with him for a very bad ear infection and he is a very frail elderly person. No understanding No compassion totally not interested it seems like they are making it difficult so we go to AE. Much better when we made appointments at the Surgery.
Visited October 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 23 October 2023
Thank you for your kind feedback about the practice staff, we will pass this on to the team. Regarding your call back - we're sorry that you did not get the service you were expecting. We would encourage you to get in touch via this form www.nexushealthgroup.nhs.uk/contact where you can discuss your concerns with the practice team. They can then investigate why you did not get a call to rejoin the queue.
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Review titled Awful Experience
Rated 1 star out of 5
by Sven Reinke - Posted on 16 September 2023
I went to my GP to get my blocked ear cleaned (ear wax removal needed / no other issues). I go a 10am appointment which was moved to 11.30am at 9.30am on the day of the appointment (no consideration whatsoever that patients might have a job and can't just come 1.5h later). The rather unfriendly GP had a look and surprisingly concluded that the ear wax needs to be removed - I shall book another appointment in 2 weeks (great...having a blocked ear for 2 weeks I thought). When trying to book the ear wax removal at the reception a minute later I was told that the earliest appointment is in 3 weeks (great...having to deal with a blocked ear for 3 weeks I thought). A week later I got a call from the health centre...telling me that the doctor whom I was booked for the ear wax removal isn't specialised in this but I was given a new appointment...another 2 weeks after the initial one. 5 weeks wait to simply get ear wax removed to unblock my ear. Astonishingly bad! I had no choice to going private as I cannot do my job half deaf - appointment within 2 days - procedure took 5 minutes. What is wrong with the NHS and this practice in particular?
Visited September 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 18 September 2023
Hi Sven We're sorry that you did not get the service you were expecting from us on your last visit. We would encourage you to get in touch via this form www.nexushealthgroup.nhs.uk/contact where you can discuss your concerns with the practice team. Many thanks Nexus Health Group
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Review titled Disorganised
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Got sent for referral for Childrens community nurse, I mentioned to the doctor at the time that I could like to be referred to hospital nurse instead as that’s where we got referred before for same problem. She insisted the referral last time was not correct. Waited over 1 month for community nurse to put us triage but heard nothing, I chased to only have the referral rejected, I was told the GP shouldn’t have referred us to that department as they don’t deal with that. And now I must go join a new waiting line again to be seen my the right department at Evelina Hospital! I had to discover this myself by calling the community dept. The GP have not made a new referral yet!! How incredibly frustrating!!! what a waste of everyone’s time!
Visited May 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 20 June 2023
We're sorry you did not get the service you were expecting. If you would like to discuss your concerns with the practice team, please get in touch via our online form here https://nexushealthgroup.nhs.uk/feedback-and-complaints.