Sunny Meed Surgery - Ratings and reviews
Reviews
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Review titled You never answered a phone call
Rated 1 star out of 5
by Olga Latina - Posted on 18 April 2024
After this morning been on the phone for 3 hr finally I was n2 for another 1 hr and someone hung up on me so I call again and wait an other 2 hr to be hung up again So I was so angry and in pain I called again after 2 hr I spoke with someone who has said dr will call you Unfortunately until now no response I been in HP yesterday for 5 hr they said to speak to a dr but no luck please I am in so much pain I can’t sleep I don’t remember when I sleep last time Thanks
Visited April 2024
Sunny Meed Surgery has not yet replied.
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Review titled Great Zpractice
Rated 5 stars out of 5
by Sylvia Lang - Posted on 27 April 2024
Attended for covid vac. All went very smoothly - lovely attentive staff directing all patient’s courteously and friendly. Doctors taking details and administering vaccinations were kind and also friendly. All expertly carried out in what could have been a chaotic exercise.
Visited April 2024
Sunny Meed Surgery has not yet replied.
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Review titled Great COVID Vaccination clinic
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2024
Thanks for organising this Saturday COVID vaccination clinic. My elderly mother, a patient at the surgery, was well looked after. The clinic ran well with no delays. Thank you.
Visited April 2024
Sunny Meed Surgery has not yet replied.
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Review titled Terrible communication
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
Put on hold for 3.5 hours to speak to someone. Initially attempted to use “Sunny” but every option was replied with they cannot process your request. The online form did not cover what I needed. I was number 2 in the queue for over 2.5 hours so clearly no one answers the phone. I’m a NHS Nurse myself and would be disciplined leaving patients on hold for 3+ hours! And this was my only day off this week to try sort my issue out!!!
Visited April 2024
Sunny Meed Surgery has not yet replied.
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Review titled New form system doesn't serve children
Rated 1 star out of 5
by Leanne - Posted on 27 March 2024
My 8 year old had a temperature and a rash and started to go downhill. I filled in the online form as directed when I called the surgery on the Monday lunchtime. On Tuesday morning I received a text saying it would be dealt with in the next 48 hours. When I saw that I took my daughter straight to the Woking Walk In centre. By the time the GP rang me the walk in centre was already printing off our prescription. The walk in centre is already understaffed, the wait was 2.5h with my 8 year old in tears on my lap but if the GPs can't improve this system how can we rely on them to take proper care of our children?
Visited March 2024
Review titled Sunny Meed Surgery
Replied on 27 March 2024
Dear Leanne I'm sorry to hear about your experience, and I truly understand your frustration. It sounds like you were in a very distressing situation, and the delay in response from the GP only added to the stress. While I can't address the specific circumstances of your case as the review does not provide a full name, it's clear that there's room for improvement in the system's responsiveness, especially when it comes to urgent cases involving children. It's crucial for healthcare providers to ensure timely access to care, particularly for children's health concerns. I understand the urgency and concern you felt when your daughter fell ill. We sincerely apologize for any inconvenience caused by the delay in responding to your online form submission. We acknowledge that the timing of our response was not ideal, and we are actively working on streamlining our communication channels to ensure a more prompt response to urgent cases like yours. Regarding the wait time at the walk-in center, we empathize with the challenges you faced, especially with your daughter in discomfort. I hope your daughter is feeling better now, and I appreciate you sharing your experience as it sheds light on areas where improvements can be made. Your trust in our ability to care for your child is of utmost importance to us. We are dedicated to ensuring that every patient, especially children, receives the attention and care they deserve in a timely manner. Thank you for bringing this to our attention. We will take your feedback into serious consideration as we continue to enhance our services. Kind regards, Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Best Surgery in Woking
Rated 5 stars out of 5
by Shikha Gupta - Posted on 12 March 2024
All the staff and the doctors are very polite, efficient and experienced. It's easy to get the appointment if you fill the online form. I got the appointment in an hour of submitting the online form.
Visited March 2024
Review titled Sunny Meed Surgery
Replied on 12 March 2024
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience at our surgery. Our team works hard to ensure that all our patients receive polite, efficient, and experienced care. We strive to make the appointment process as convenient as possible, and we're delighted that you found it easy to schedule your visit online. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service in the future. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled This was a great practice!
Rated 2 stars out of 5
by Franny1 - Posted on 26 March 2024
Very disappointed today..after requesting test results 3 times and a telephone consult request twice via online form, with no response decided to phone. Totally unable to speak to a human. Tried 3 times pressing various options to no avail. I eventually got a txt to say a prescription had been sent to me. Totally inappropriate response as I needed a telephone consultation to discuss. Also still no test results! How disappointing as I came to Sunnymeed purely because I heard their communication was so good...but not any more sadly!
Visited March 2024
Review titled Sunny Meed Surgery
Replied on 27 March 2024
Dear Franny1, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered in trying to obtain your test results and schedule a telephone consultation. Your feedback is invaluable to us as it highlights areas where we need to improve our communication and service delivery. We understand the importance of timely and effective communication, especially when it comes to matters concerning your health. It is disheartening to hear that we fell short of meeting your expectations in this regard. Rest assured, we are taking your feedback seriously and are actively working to address the issues you raised. Please know that your test results are of utmost importance to us, and we are committed to ensuring that you receive the necessary attention and care you deserve. We will be reviewing our internal processes to identify the breakdown in communication that led to this situation and implementing corrective measures to prevent it from happening again in the future. We value your trust in us and sincerely apologize for any inconvenience this may have caused you. If there is anything further we can do to assist you or if you would like to discuss your concerns in more detail, please do not hesitate to reach out to us directly. Thank you once again for bringing this matter to our attention. We appreciate your patience and understanding as we work to improve our services. Kind regards, Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Worst Response
Rated 1 star out of 5
by Saravanan Natarajan - Posted on 06 February 2024
We relocated to Woking recently with our new-born baby and submitted an application for registration. Our baby is suddenly suffering from continued vomiting and rashes all over the body, including the eyes, with white discharge from the eyes. Me and my wife were trying to get an appointment through a phone call at 8 a.m., but no one was taking the calls. After 4 hours of waiting on the phone line, the call was taken, and they asked us to post our issue online, but they hung up in a bad manner without giving us a chance to speak. We never faced this kind of bad experience with our previous GP.
Visited February 2024
Review titled Sunny Meed Surgery
Replied on 16 February 2024
Dear We sincerely apologize for the distressing experience you encountered while trying to reach us. Your concerns regarding your newborn's health are of utmost importance to us, and we deeply regret any inconvenience caused. Please know that we take your feedback seriously and are actively investigating the issues you've raised. Our team is committed to providing timely and compassionate care to all our patients, especially during such critical times. We understand the urgency of your situation and want to assure you that we are taking steps to address the communication challenges you faced. Additionally, we encourage you to reach out to us directly through our online website or by visiting our practice for immediate assistance. Once again, we apologize for the frustration you experienced and appreciate your patience as we work to improve our services. Your well-being and that of your family remain our top priority. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Causing mental stress to the whole family
Rated 1 star out of 5
by Saravanan Natarajan - Posted on 20 February 2024
We moved to Woking and registered our family with this GP, including our new-born baby. When we tried to book an appointment for our baby, they said our baby was not registered and asked us to register again, even though we had our registration confirmation email. Without any other choice, after we registered again, they called us and booked an appointment for a 6- to 8-week review for my wife as well as for our baby, including her vaccination. In between, we had an appointment for our baby for her skin rash and infection (refer to the earlier feedback) and checked again at the reception for our baby's 6 to 8-week review and vaccination, where the staff went through the computer and re-confirmed for us. We received a prescription on that day at this GP and went to the prescribed pharmacy, but they refused to give the medication to our baby by saying that the prescription didn't have the doctor's signature. We tried to get a GP through a phone call to sort this out, but as usual, after hours of long waiting, no one picked up our call, which made us frustrated. When we went to the GP along with our baby on the day of our 6- to 8-week appointment, they turned us down by saying that the appointment was booked only for my wife but not for the baby. It was quite a shock again when the appointment was confirmed twice—through a phone call as well as face-to-face. Again, without choice, we tried to book an appointment at the reception for our baby, and they asked us to call them after a week where the due date for vaccination had already passed. This is a blunder mistake committed by the GP, which might be because of very poor admin management, insufficient training to the staff, or something else that we don't know, and we are under a lot of stress by going through this much hard with this GP for everything so far in these 2 weeks and risking our baby, especially not having the vaccination before its due. Our entire family is going through a lot of mental stress because of these kinds of back-to-back frustrating, worst-case incidents at this GP, especially with our new-born baby, which is something the management needs to take very seriously as we have never faced these kinds of incidents with our previous GP even once. We are thinking of changing our GP from here to somewhere, even though it's the closest one to our residence, as these kinds of mess-ups keep happening to us.
Visited February 2024
Review titled Sunny Meed Surgery
Replied on 27 February 2024
Dear Mr Natarajan I am deeply sorry to hear about the distressing experiences you and your family have encountered during your visits to our practice. Please accept my sincerest apologies for the inconvenience, frustration, and stress caused by the lapses in our service. It is truly concerning to learn about the issues you faced regarding the registration of your baby, scheduling appointments, prescription fulfillment, and the confusion surrounding your baby's vaccination. Such lapses in communication and coordination are unacceptable, and I completely understand the anxiety and worry they must have caused you, especially concerning the health and well-being of your new-born. I want to assure you that we take your feedback very seriously, and we are committed to addressing the root causes of these incidents to prevent them from occurring in the future. We will be conducting a thorough review of our administrative processes, staff training procedures, and communication protocols to identify areas for improvement and implement necessary changes promptly. Your feedback serves as a valuable opportunity for us to learn, imrpove, and we are committed to regaining your trust and confidence in our services. I can see the required appointments have been booked by the Administration team. If you would be willing to discuss your concerns in person or on the phone, please do not hesitate to contact me directly via the practice website and we can arrange a suitable date and time. Once again, I apologize for the distress caused to you and your family, and I hope we can work together to resolve these issues and ensure a better experience for you in the future. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled 'Sunny' phone system absolutely useless
Rated 2 stars out of 5
by Dr K. Godfrey - Posted on 14 February 2024
My daughter has a chest infection and her antibiotics are due to run out today (14/02). I monitored her this morning and went to submit the dreaded request form for an appointment at 12.30pm as she was still feeling really poorly. The form is closed for the day! At 12.30? The surgery opens until 8pm. The form says they will get back in up to 2 days, so why close it at lunchtime? So I tried calling. They have introduced a new call system called 'Sunny' (clearly a joke name). It took me 5 attempts....5.....to actually log the call. 3 times after going through the whole system it simply said goodbye! The fourth time I logged a call for myself (will get back in up to 2 days again) and then on the 5th attempt, I logged one for my daughter, despite saying she needed to see someone as antibiotics are running out today, the system doesn't put you through to anyone and just gives you the usual 2 day option that they will get back in. This is utterly beyond a joke. You now can't use a form and can't call and speak to an actual person. What next? Use Dr Google to diagnose my own conditions and then buy the medication off eBay? For goodness sake Sunny Meed, allow people to actually phone you and speak to someone. The service is now so poor it's almost non-existent. So here I go to drag my poorly child out in the cold to go to visit the surgery to try and get an appointment!!
Visited February 2024
Review titled Sunny Meed Surgery
Replied on 19 February 2024
Thank you for taking the time to share your recent experience with us regarding the challenges you encountered while trying to schedule an appointment for your daughter at our practice. I want to extend my sincere apologies for the frustration and inconvenience you have faced. Your feedback is incredibly valuable to us, and I want to assure you that we take your concerns seriously. It is deeply concerning to hear about the difficulties you encountered with our appointment request form and our new call system, "Sunny". I completely understand how frustrating it must have been to navigate through multiple attempts without reaching a resolution. I want to assure you that we are actively reviewing our systems and processes to address the issues you've highlighted. It is our priority to provide timely and accessible healthcare services to all our patients, especially during times of illness and distress. Please know that your comments have been shared with our team, and we are committed to making improvements to ensure that our patients receive the level of care and support they deserve. We recognize the importance of effective communication and accessibility in delivering quality healthcare services, and we are determined to do better. In the meantime, if your daughter's condition requires immediate attention or if you have any further concerns, please do not hesitate to contact us directly. We are here to assist you and ensure that your daughter receives the appropriate care and attention she needs. Once again, I apologize for the inconvenience you experienced, and I appreciate your patience and understanding as we work to address these issues. Sunny Meed Surgery Management Team