Summertown Health Centre - Ratings and reviews
Reviews
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Review titled Physio appointment pointless
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
Recently sent to this surgery from my own for a physio appointment due to years of constant back pain. Waiting room and reception combined was crowded so no privacy when talking to receptionist. Physio appointment was 10 minutes late despite him being seen wandering around with a mug before appointment time. During appointment I gave him an MRI and pain clinic report following 6 weeks of previous 30 minute physio sessions in 2016 and tried to explain but no idea if I was understood as communication from him was minimal. He poked my back a couple of times and just told me to try lying on a hot water bottle and then indicated for me to leave. No suggestion of exercises or future treatment. I queried this and was grudgingly told he'd send some by email and was shown out. The email contained an attachment of a large number of generic back exercises with no indication of which might help, the accompanying email told me to use a cold pack, not a heat pad as indicated in the very brief appointment. The entire experience was a waste of my time and NHS money. The standard of care was non-existent and dismissive considering the report I gave him indicated a previous bulging disc and crumbling vertebra. I now have to go back to my doctor and ask for something better, wasting more NHS time and money. Appalling service from a run-down surgery.
Visited February 2024
Review titled Summertown Health Centre
Replied on 29 February 2024
Dear Patient I am sorry to hear about you experience at Summertown Health Centre, we always strive for excellence and it is disappointing that you feel this was not the case. The First Contact Physio services is provided by our Primary Care Network (PCN) rather than them being a member of the SHC Team. FCP work in a different way from traditional Physios, they; evaluate, diagnose and order tests independently, administer steroid injections, prescribe medication and refer patients accordingly. We will pass your comments on to the Manager of the PCN, but it would be most helpful if you could contact her on Suzanne.algie@nhs.net, supplying your details and the date and time of the appointment so the PCN can investigate further.
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Review titled Impossible to access healthcare
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
I have managed to have 4 encounters with healthcare professionals in 4 years. The people I have met have been professional and clinically sound. My concern is that it is nearly impossible to get an appointment. I tried via email - autoreply saying that they don't respond to emails or accept booking via email. I tried online - it took some time to work out the login process (and I am literate and have access to a computer), but it said no appointments available. The deeply concerning thing was that instead the online portal offered me the opportunity to purchase various blood tests at other locations. This is a highly unethical, exploitative and potentially harmful practice. I tried via phoning - have spent over 1 hour on hold. I tried by calling into reception - the reception are unable to book appointments more than 2 weeks in advance, and rarely have an appointment available. I tried to use the e-consult service - a computer program - it insisted that I phone 111 and wouldn't allow me to book a GP appointment. The only way I could access the GP appointment was via 111! I had a chronic problem and was very reluctant to call 111 but the call handler at 111 was eventually able to book a phone appointment the next day with the GP. This should not be the only way to access primary healthcare.
Visited September 2023
Summertown Health Centre has not yet replied.
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Review titled Kind and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2023
Staff at the surgery were incredibly kind and helpful when I rushed there this morning in a panic, having run out of my medication just as I was about to go abroad for a family wedding. The receptionist was lovely to me and the prescription was sorted in minutes, despite the whole situation being entirely my own fault.
Visited July 2023
Summertown Health Centre has not yet replied.
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Helen MacMullen - Posted on 31 May 2023
Just wanted to say thank you to the lovely receptionist who helped me to do a repeat prescription over the phone for my daughter today. She was very helpful and got it done super quickly. Many thanks!
Visited May 2023
Summertown Health Centre has not yet replied.
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Review titled Professional and supportive Admin Team
Rated 5 stars out of 5
by Cristiana - Posted on 23 March 2023
I would like to thank the Summertown Group so much for their lovely and professional support, always precious and helpful. Then, I am not a native speaker, but they always put me at ease when speaking over the phone, and the people in charge of replying by email or answering the telephone calls are always very supportive. In particular, today, midday, I was talking with a receptionist/secretary to book a blood test and she was amazing! I have moved to Oxford recently, so sometimes I need to know more about how things work here, but they professional help and patience are unique! I know, the patients usually thank the GPs and nurses because they are in charge of the diagnosis and treatments directly. And this is great, of course. Thanks to them, as well! Yet, I would like to thank all the admin team, receptionists and secretaries, who work really hard to sort many patients-issues out and they all are very kind. A special thanks to you!
Visited March 2023
Review titled Summertown Health Centre
Replied on 24 March 2023
Dear Cristiana, thank you very much for your feedback. It is lovely to hear such positive comments about your experience with our reception and administration team. I have shared your feedback with the team.
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Review titled The NHS is still Great
Rated 5 stars out of 5
by Simon - Posted on 24 March 2023
Although many tend to criticise the NHS my experiences with it throughout my life (I am 67) have always been no less than superb, and my visit to my GP surgery yesterday confirms that the NHS is still Great! Cut-backs and lack of support do not seem to dampen the basic warm human spirit of NHS staff at all levels - though often they must feel decidedly unappreciated. As I went into my local surgery yesterday I felt the same sensation of calm professionalism that I have always felt from the NHS. Reception was friendly and efficient as always and my Health Reviewer was timelessly reassuring while she asked questions and did my review. When we are ill or hurting or simply keeping ourselves well, it is without a doubt that the NHS still strives to give us the feeling of hope that is possibly the greatest drug. The rigors of the past few years have been the biggest test for us all and NHS workers are only human too! Everyone should cheer the NHS on as our biggest source of hope. Thank You Everyone Simon
Visited March 2023
Review titled Summertown Health Centre
Replied on 05 April 2023
Dear Simon, thank you for taking the time to leave this feedback. It is lovely to hear such positive comments about your recent experience at the practice. I have shared your feedback with our staff.
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Review titled Positive and Helpful Attitude
Rated 5 stars out of 5
by Rosalina M - Posted on 20 March 2023
I like the positive atmosphere in this practice, they clearly took great care for putting bright, colourful and in some way cheerful posters! It is a clean Health Centre, everything is done in efficient and professional manner. The receptionist is very helpful, friendly and gives a caring attitude towards patients and medical staff. My child has been seeing immediately and we are both satisfied with service. Thank you!
Visited March 2023
Review titled Summertown Health Centre
Replied on 23 March 2023
Dear Rosalina, thank you for taking the time to leave this feedback, it is lovely to hear such positive comments about your recent experience with the practice. We have forwarded your review onto the wider practice team.
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Review titled Extremely Rude Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 07 September 2022
There are some wonderfully polite receptionists in this surgery, but there are others (I have one person in mind whom I've interacted with) who are so distasteful to interact with. Incidentally, the latter is normally an older woman (I didn't catch the name of the person, but she appeared a bit older to her colleagues). She was visibly annoyed at the sight or sound of me (I don't know why) and spoke to me in a dismissive and rude you way. Even when I've tried calling on telephone, this lady normally answers, and I get spoken to so rudely. I went to Google reviews and noticed others have similar feedback with respect to this surgery. Something must be done about this. It is most unpleasant to be engaged with in such a hostile and dismissive way, especially in a medical centre where people come with enough baggage and stress.
Visited August 2022
Review titled Summertown Health Centre
Replied on 08 September 2022
Thank you for your feedback. We are very sorry to hear about your recent experience with the practice, we would like to discuss this further with you if possible. Would you be able to call the practice on 01865 515552 and ask to speak to the HR & Patient Services Manager or send an email to summertownhc@nhs.net with your contact details and she will call you back.
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Review titled No booking
Rated 1 star out of 5
by Kieran - Posted on 25 August 2022
I booked an appointment on the 16th to be seen for physio! Got told to I would be seen on the 25th at 8:00 when I arrived there was no recall of my booking nothing had been logged at all, so I had completely wasted my time. The gentleman who I spoke to when I arrived expressed his apologies and said he couldn’t understand how this has happened.
Visited August 2022
Summertown Health Centre has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2022
With all the negativity about GP surgeries I wanted to strike a balance by saying how excellent the Summertown Health Centre is. There is very little waiting time to talk to Reception Staff who are friendly and very helpful. I've subsequently been able to speak to a Duty Doctor (the same day) and immediately given a prescription or referral (X-ray etc).
Visited August 2022
Review titled Summertown Health Centre
Replied on 19 August 2022
Thank you very much for taking the time to leave this review. It is lovely to hear such positive feedback about your recent experience with the practice. I have shared this with our practice team.