Summercroft Surgery
Starts Hill Road, Orpington, Kent, BR6 7ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Barbara - Posted on 14 February 2023
I have been trying to contact this practice for the last 4 weeks regarding a follow up appointment, I have now actually spoken to a receptionist on both two days and have been told there are no appointments available this week and then the GP is off for 2 weeks so have been advised to call back in 3 weeks time!! to try and gain this appointment, this will then be another 3 weeks on top of the time I have already spent trying to gain this appointment, to be quite frank the appointment system this surgery uses is archaic one can never get through and then when you do you are told there are no appointments, if this system was put on-line it would save time trouble and the receptionist having to field these calls daily, the reviews for this practice are quite bad so I would have thought these should be taken into account to try and resolve them, but this is not the case. I have now given up trying to get this follow up appointment due to the inefficiency of this practice.
Visited February 2023
Summercroft Surgery has not yet replied.
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Review titled Appointment difficulties
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2022
I telephoned for a double evening appointment, to be offered a 9.30am appointment! No appointmnets at the surgery in the forseeable future. I need a referral and an examnination. Looks like this is not going to happen.
Visited November 2022
Summercroft Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Helga Kach - Posted on 20 October 2022
I am 92 years of age and suffer from severe pain. I limit my contact to avoid using up too much of my GP's time.The Summercroft Surgery is always very helpful. I had an oppointment with a Locum yesterday who went beyond the call of duty. I had a long list of questions which she addressed in simple language and also in detail. I was with her for considerably longer than my alloted time. I would ask all those that complain reflect before doing so. The Summercroft Surgery from my experience do there best under difficult conditions.
Visited October 2022
Summercroft Surgery has not yet replied.
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Review titled Delighted with my contact with Surgery today
Rated 4 stars out of 5
by Jane Richardson - Posted on 31 August 2022
I had a few medical issues that needed addressing and had been hesitant to make contact with the surgery with all the recent demands on the NHS and media information. I couldn't have received a better response. The person handling my call was efficient pleasant and made arrangements for all of the queries and appointments that I requested, including making a face to face appointment with a doctor for a non urgent matter. Thank you for this mornings very positive call.
Visited August 2022
Summercroft Surgery has not yet replied.
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Review titled This practice is unable to cope with numbers of clients
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2022
Phone call to reception, where I was very polite, questioning how long prescriptions are taking, hopefully it was a mistake but I was hung up on. Previously had 2 phone appointments about the same problem which was never seen, photo taken. Nothing has been dealt with still in pain. Nothing is ever followed through, never speak to the same doctor
Visited July 2022
Review titled Summercroft Surgery
Replied on 11 July 2022
Dear Anonymous, I'm sorry to hear of the problems you have experienced on the telephone line, and that you are also experiencing pain following your telephone consultations. Please contact me directly by emailing broccg.summercroft@nhs.net in order that I can investigate this further. Kind regards, Carla Michalska Practice Manager
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Review titled so helpful
Rated 5 stars out of 5
by RICHARD DORLING - Posted on 04 August 2022
rang the surgery with my problem, an appointment was given to me to see a doctor within 3 hours. So nice to see a doctor face to face. I was treated with great consideration, and given treatment thankyou so very much
Visited July 2022
Summercroft Surgery has not yet replied.