Stroud Practice
Bentley Medical Centre, Churchill Road, Bentley, Walsall, West Midlands, WS2 0BAContact details and opening times
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Reviews
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Review titled Unreliable and poor availability
Rated 1 star out of 5
by Stuart - Posted on 23 September 2024
I have had an ongoing issue for months. I have tried to get appointment for months and the availability is dire. I finally got an appointment today for 10:10AM, a telephone one because of course these days in this practice you can’t actually see the doctor. For that you have to go elsewhere and pay a private fee (to the same doctors usually!). Incredibly it’s now over an hour since my appointment and nobody has called me. The receptionist has a standard response of “go to the hospital” if there are no appointments. What an abysmal service from an abysmal practice.
Visited September 2024
Review titled Stroud Practice
Replied on 23 September 2024
Thank you for your feedback today, however I am very surprised by your experience of Stroud Practice as we still have face to face appointments with the GP today and throughout the week along with many telephone consultations. The appointments offered via the NHS APP are usually limited to telephone calls, although we do offer a mix of telephone and face to face consultations. Therefore if you would prefer a face to face appointment please contact the practice directly to book. Please note however if you have a telephone consultation and it is clinically necessary you will be asked to attend for a face to face review usually on the same day. We also offer appointments with First Contact Physiotherapy, Mental Health Nurse Practitioner and a Pharmacist in addition to the GP's, patients will only be directed to attend the hospital for a medical emergency.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
On the few times I have actually managed to get a face to face app with the doctor the waiting room is empty maybe 1 other person waiting. This practice is open 8am to 18:30pm and yet you can never get a late appointment let alone an appointment for that week. They try and push you for phone consultations or fill out a form online. This actually baffles me as the waiting room is always empty. Is everything being pushed to online and phone consultation?!
Visited October 2023
Review titled Stroud Practice
Replied on 27 November 2023
We are sorry to learn that you are unhappy with the service provided. It is very surprising that you found it difficult to book an appointment. We regularly review the availability and provide additional capacity to ensure that we always have appointments the same week if not within a few days. The practice offers both face to face and telephone consultations. This is complimented by online consultations to provide a flexible service and meet the needs of all our patients. Initial consultations via telephone and online will be followed up the same day with a face to face assessment if clinically necessary. In addition to this we offer late evening appointments on Tuesdays 6.30pm-7.30pm. Stroud Practice is also part of Walsall West One Primary Care Network and patients registered with the practice can also benefit from the Enhanced GP Assess Service weekdays 6.30pm-8.00pm and weekends 9.00am-5.00pm. Please contact the Practice Manager on 01922 423580 who will be happy to discuss any other concerns you may have to help us improve the service we offer.