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Strand Medical Group - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Terrible service or lack of

    Rated 1 star out of 5

    by Anonymous - Posted on 25 January 2024

    At 0802 the message advises no more calls can be taken for the day and there was 18 in the q.E consult not responded too either.

    Visited January 2024

    Report as unsuitable

    Review titled Strand Medical Group

    Replied on 26 January 2024

    Dear Patient, we are sorry to see that you were unhappy with us on Thursday. We have checked the telephone system and spoken with the Duty team that were working that day. We can confirm that due to high demand experienced throughout the week, coupled with in-house on the day sickness, our Duty team decided that we would only take calls with urgent on the day needs. Therefore we would like to assure you and others that may read this that we did not state we are not taking any calls. Please also note that the E-Consult system states we will respond within 24 working hours. If this is still outstanding we urge you to contact us asap. If you would like to discuss this matter further please do not hesitate to contact us directly or the feedback section on our website. Thank you

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  2. Review titled Disappointed

    Rated 2 stars out of 5

    by Anonymous - Posted on 13 June 2023

    I am a recently new patient to this practice, coming from St Lawrence Practice which I could not fault. Unfortunately due to moving house I had to register with The Strand. Its been a very disappointed experience so far, not only did I had to experience a lot of closures, due to staff sickness, but when I managed to get in finally I had a very abrupt receptionist that was not being very friendly and gives you the feeling you are disturbing her. No smile no friendliness nothing. I actually never go to a GP, but I was called in by them to make an appointment, I will think twice before I do that again. From the moment I registered with them up until now they still do not get my prescription right, or my son's. I can only say that I had a good experience with 2 of the doctors that were very efficient when my son needed urgent treatment.

    Visited June 2023

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    Strand Medical Group has not yet replied.

  3. Review titled Excellent service

    Rated 5 stars out of 5

    by siobhan Schofield - Posted on 29 June 2023

    I phoned this morning first thing, only had to wait 5 mins or so..very helpful receptionist, less than an hour later, I had a call back from a lovely nurse. Would highly recommend the strand medical.

    Visited June 2023

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    Strand Medical Group has not yet replied.