Stonecross And West Drive Surgery
25 Street End Road, Chatham, Kent, ME5 0AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2023
Left an on-line message requesting an appointment. Doctor telephoned whilst I was unavailable and then made a follow up call resulting in my being given a prescription. I was impressed the doctor made attempts to speak to me personally on two separate occasions when he was very busy. I called in to the surgery to speak to the Receptionist who was friendly and helpful. First rate service
Visited June 2023
Review titled Stonecross And West Drive Surgery
Replied on 20 September 2023
We appreciate your message. Our new GP lead triage system has improved patient efficiency. Additionally, we've made dedicated efforts to train our staff to be friendly and warm, we are committed to providing a good service to our patients. If you have further comments or specific concerns, please reach out. Your feedback is invaluable.
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Review titled Very happy with service and treatment
Rated 5 stars out of 5
by Trevor Woolgar - Posted on 27 June 2023
I had blood taken from Zara Rhehan at Stonecross surgery today which was very short notice. Zara was friendly, helpful and professional. Thank you.
Visited June 2023
Review titled Stonecross And West Drive Surgery
Replied on 20 September 2023
We're pleased to hear that our HCA Zara provided a friendly, helpful, and professional service during your appointment. Your well-being and comfort are our top priorities, and it's wonderful to know your visit was a positive one. Thank you for taking the time to share your kind words. If you have any further comments or specific concerns, please don't hesitate to reach out. We look forward to continuing to provide you with excellent care in the future.
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Review titled Very helpful
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2023
Had blood test. Nurse that done blood test was very good. Got bloods on first try. Did a check on Meds . Booked follow up appointment
Visited June 2023
Review titled Stonecross And West Drive Surgery
Replied on 20 September 2023
Thank you for sharing your recent experience with us. We're pleased to hear that your blood test went smoothly, and our nurse was able to get your blood on the first try. It's great to know that the nurse also conducted a medication check and booked a follow-up appointment for you. We appreciate your feedback, and we're here to provide you with the best possible care.
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Review titled Excellent service
Rated 5 stars out of 5
by Josephine Ryder - Posted on 28 June 2023
My appointment was for a bloodtest. The nurse was very friendly and helpful and extremely efficient. My veins are usually hard to find but she found one straight away and the bloodtest was painless.
Visited June 2023
Review titled Stonecross And West Drive Surgery
Replied on 20 September 2023
Thank you for your feedback. We're delighted to hear about your positive experience with our nurse during your blood test appointment. Your comfort and care are our priorities, and we appreciate your kind words.
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Review titled Great experience
Rated 5 stars out of 5
by Shayni - Posted on 27 June 2023
I had my bloods taken today by nurse Zara and it was such a positive experience despite my fear of needles! I genuinely didn’t even feel the needle and she was so lovely and patient and kept me completely calm and level headed. After a bad experience elsewhere having bloods, Zara has completely changed my mind and put me at ease and reduced my fear! Thanks so much for being so lovely.
Visited June 2023
Review titled Stonecross And West Drive Surgery
Replied on 20 September 2023
We're very pleased to hear about your positive experience during your blood test with the HCA. Overcoming a fear of needles can be challenging, and we greatly appreciate your feedback. Thank you for taking the time to share your kind words. If you ever have further comments or specific concerns, please feel free to reach out. We look forward to continuing to provide you with excellent care in the future.
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Review titled Great turnaround
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2023
I have been a patient at this surgery for approx 25 years. It definitely had it's down days but what a turnaround. This surgery has new staff & a new way to book doctors appointments. I now do not struggle to get an appointment & always get through to speak to someone. I've been here a few times over the last 6 months and have seen lots of improvements. The receptionists are new, they are helpful, friendly & professional as are the doctors & nurses. It's a thumbs up from me
Visited June 2023
Review titled Stonecross And West Drive Surgery
Replied on 20 September 2023
Thank you for sharing your long-standing experience with our practice. We truly value your loyalty and the time you've been with us for approximately 25 years. We're delighted to hear about the positive turnaround you've noticed. The addition of new staff and the revamped appointment booking system have indeed made a significant difference. It's gratifying to learn that you no longer struggle to secure appointments and that you can easily reach someone when needed. Over the last 12 months, we've worked diligently to implement various improvements, and it's wonderful to hear that you've observed these positive changes. Our receptionists, doctors, and nurses have been working hard to provide a helpful, friendly, and professional experience. Your endorsement means a lot to us, and we're committed to maintaining and further enhancing the quality of care we provide. If you ever have further comments or specific suggestions, please feel free to share them with us. Your feedback is invaluable. Thank you for your continued trust in our practice.
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Review titled Lovely nurse
Rated 4 stars out of 5
by Emma - Posted on 29 June 2023
Had a blood test and the nurse was friendly and efficient. In and out quickly with no issues at all.
Visited June 2023
Review titled Stonecross And West Drive Surgery
Replied on 20 September 2023
Thank you for taking the time to share your positive experience with us. We're delighted to hear that your recent blood test went smoothly, and that you found the nurse to be friendly and efficient. Our team is dedicated to providing excellent care, and your feedback is greatly appreciated.
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Review titled Needs sorting out
Rated 1 star out of 5
by julie elaine williams - Posted on 11 April 2023
rang surgery wed befor easter ,requesting emergy c o p d pack for my partner .it was declined ? for some stupid thing .rang back tuesday after bank holiday .got through told receptonist what i wanted ,doctor will ring you back here we are 7pm no call back disgusting way to treat patients if you cant do yhe job retire going to change surgery
Visited April 2023
Review titled Stonecross And West Drive Surgery
Replied on 20 September 2023
I'm sorry for the inconvenience you've experienced. When you requested an emergency COPD pack before Easter, it may have been declined due to certain guidelines we must follow. Additionally, I apologise for the delayed callback after the bank holiday. Your feedback is essential, and we're actively working to improve our responsiveness. If you have further concerns, please share them. We understand your frustration, and if you choose to change your surgery, we respect your decision.
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Review titled Needs sorting out
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2022
Have spent last 20 mins waiting to book apt for meds review Nobody is answering not acceptable .# This practice needs desperately overhall of system
Visited November 2022
Review titled Stonecross And West Drive Surgery
Replied on 20 September 2023
We're sorry you had difficulty reaching us. When the new owners took over in August 2022, we had limited phone lines and couldn't track the call queue. In December 2022, we upgraded our system, allowing us to monitor demand and provide better service. We understand it was initially surprising to hear your position in the queue, however since then, we've increased our call handlers and strive not to miss any calls.
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Review titled Dreadful
Rated 1 star out of 5
by Stacey Marshall - Posted on 23 September 2022
I called the surgery for a status update on a prescription for my asthma inhaler to see if it was ready for collection. From 8.50am it took me 184 call attempts before I finally managed to get through, I was then on hold for a further hour and ten minutes and nobody answered my call. In the end I just hung up. My daughter and I will be moving to a different surgery. All I wanted was to see if mu inhaler was ready. It would have been just as quick for me to just go out and buy one. If I could I would rate this surgery minus 10 stars. Its awful
Visited September 2022
Review titled Stonecross And West Drive Surgery
Replied on 20 September 2023
We're sorry you had difficulty reaching us. When the new owners took over in August 2022, we had limited phone lines and couldn't track the call queue. In December, we upgraded our system, allowing us to monitor demand and provide better service. We understand it was initially surprising to hear your position in the queue, however since then, we've increased our call handlers and strive not to miss any calls. Thank you for your patience as we've improved our phone system.