Station Surgery - Ratings and reviews
Reviews
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Review titled Complete disgrace
Rated 1 star out of 5
by Adam hodgett - Posted on 09 February 2024
On hold for an hour then had to ring another gp to get them to email station surgery to actually answer there phones .. told to ring back at 5 only to be placed on hold yet again .. finally ended up ringing 111
Visited February 2024
Station Surgery has not yet replied.
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Review titled Callous receptionist on duty morning of 10 Nov 2023
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
I had been contacted by the surgery on Thursday 9th November 2023 to make this appointment for my 94 year old mum as she was overdue a diabetic foot check and there was a clinic the following day. We arrived at the surgery at 11:12 (2 minutes late as there was a road accident on Broadfield Drive) My mother queued to get to the reception desk, whilst I waited for her in the car outside When she got to the receptionist she was told that she was late, and that, anyhow, she didn’t have an appointment My mum came back to the car and was very distressed I left her in the car and went to the reception desk and queued to speak to the receptionist and queried what she had said to my mum She said ‘your mum was 10 minutes late and anyhow she didn’t have an appointment’ I asked her to check the system again, which she did and she repeated ‘she didn’t have an appointment and anyway she was late’ I said to her ‘how can she have been ‘late’ for an appointment that didn’t exist’ I checked with a different receptionist a few days later and it turns out that my mum did have an appointment but it had been recorded as a ‘no show’ I’ve contacted the practice manager on more than a dozen occasions since this incident and, 5 months later, am still awaiting an investigation, explanation and apology My mum was very distressed by this incident and the following morning had an awful fall in Leyland town Centre and required ambulance and hospital treatment for injuries to her face I cannot prove that the previous day’s incident contributed to this but it may have My mums health steadily declined after this incident and she is now very poorly in a nursing home
Visited November 2023
Station Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Amanda Clitheroe - Posted on 15 September 2023
Took my Grandaughter who was 1 years old in to see clinical pharmacist and she gave me a prescription for her knowing I may not be able to get the cream. Tried 3 different pharmacy but no luck. Rang the surgery, was 2nd in queue for 26mins gave up and went in to surgery to be told they don't answer calls between 12 and 1pm but there was no message saying that while I was holding all that time. The receptionist was going to sort the prescription out for me and call me back, that was at 1pm. I had my phone glued to my hand so I didn't miss the call from 1pm to 5pm when I should of been having a relaxing afternoon in Manchester but she didn't call back at all. Spoilt my day!! Receptionist's shouldn't tell patients that they are going to ring them back and then don't!!
Visited September 2023
Review titled Station Surgery
Replied on 20 September 2023
Thank you for taking the time to post your review. We are sorry that you have been upset by the service we have provided you. Please could you contact us at your earliest convenience 01772 585160 to provide us with more information so that we may investigate the matter. Thank you in advance.
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Review titled Absolute disgrace
Rated 1 star out of 5
by Miss emma wilson - Posted on 15 March 2023
Had emergency appointment Tuesday 14th March 2023 @4.45, wasn't asked if I wanted my prescription sending electronically to chemist was just sent, travelled to chemist olnly for it not to be sent, rang doctors 2 urgent messages apparently sent to the gp, no one phoned me back as promised, couldn't get through on phones as per usual, went chemist following day and its not 10.44am wed 15th march and still no prescription, had to waste time and petrol money travelling to the doctors and demanding not to leave till given my prescription
Visited March 2023
Review titled Station Surgery
Replied on 04 April 2023
Many thanks for taking the time to post your review. We are sorry that you have been upset by the service we have provided you. Please could you call 01772 529355 and ask to speak to our Reception Supervisor, Sara Dearnaley, if you wish to discuss this matter further. Thank you.
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Review titled Impossible to get in
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Unfortunately it is near impossible to get in for someone who has to work full time, you need to ring at a minimum of 5 times to get through, only to be told there are no appointments available. The only other option would be to come into the practice at 8am to try get an appointment, which isn’t fair for someone who needs care. Only results in people having to use important hospital care unnecessarily.
Visited December 2022
Review titled Station Surgery
Replied on 20 December 2022
Thank you for taking the time to leave a review. It would be greatly appreciated if you could contact the surgery and ask to speak to our Reception Supervisor, Sara Dearnaley, who would like to assist in resolving your issue. Thank you.
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Review titled appointments
Rated 3 stars out of 5
by Glen Swarbrick - Posted on 07 October 2022
can't understand why i cannot book my appointment online there never seems to be any appointments released
Visited October 2022
Review titled Station Surgery
Replied on 20 December 2022
Thank you for taking the time to leave a review. It would be greatly appreciated if you could contact the surgery and ask to speak to our Reception Supervisor, Sara Dearnaley, who would like to assist in resolving your issue. Thank you.
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Review titled A disappointing visit
Rated 1 star out of 5
by Anonymous - Posted on 07 January 2023
I have been considering writing this review for a while, since this appointment I have not wanted to go back to the doctors. I found the doctor unsympathetic and in other words incorrect, I simply sat there explaining to him how I was feeling and I got absolutely nothing back, if anything I felt worse for going and taking the time to try and get some help. I was made to feel that I was incorrect. Since this appointment I have seen a therapist and she also said how incorrect the information he provided to myself was. I know doctors work hard and have to see many patients however this doctor lacked empathy and people skills.
Visited June 2022
Review titled Station Surgery
Replied on 19 January 2023
Thank you for taking the time to leave a review. Please can you call the surgery at your earliest convenience and ask to speak to Sara Dearnaley, our Reception Supervisor, who would like to assist you with your concerns.