STATION ROAD SURGERY
74 Station Road, West Wickham, Kent, BR4 0PUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 06 August 2024
The receptionist went over and above to help me when I had a problem. Very professional and helpful.
Visited August 2024
STATION ROAD SURGERY has not yet replied.
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Review titled Impossible to book a non urgent appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
I’ve just tried to book an online non urgent appointment via NHS app. I went in to book dead on 12 when appointments are released. 3 were available but by the time I completed the process each time(taking only a few seconds to write a 2 word reason for the appointment) the appointment was no longer available. This happened all 3 times by which time at only a minute past 12 all appointments were gone. Then immediately tried to call the surgery and was number 23 in the queue so no luck there. Not sure what more I could have done and if this happens every day how am I ever going to get an appointment. Irony is I called in the surgery earlier this morning but was told I’d have to use the on line system at 12.
Visited August 2024
Review titled STATION ROAD SURGERY
Replied on 23 January 2025
Dear Patient, Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you experienced while trying to book an appointment. We understand how challenging it can be when appointments are in such high demand, and we appreciate you taking the time to share your concerns. Our appointment system is designed to ensure fairness and accessibility, but we recognise that high demand can make it difficult to secure a booking, even when acting quickly. We are currently exploring ways to improve the process and reviewing our booking systems to ensure a smoother experience for patients. In the meantime, we recommend trying the following steps which may help: • Refresh the system: Before 12, ensure the app is updated or refreshed to avoid any potential delays. • Alternative methods: If you're unable to secure an online appointment, our reception team can assist when you call, though we acknowledge the queue times can also be challenging. Thank you Mrs Dominika Silva
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
Thank you so much to the receiption staff at Station Road ( who were so friendly , helpful and kind . The Doctor I saw was amazing - thank you all for the professional mannor in which I was dealt with.
Visited August 2024
STATION ROAD SURGERY has not yet replied.
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Review titled Receptionists are very helpful and efficient
Rated 5 stars out of 5
by John Picozzi - Posted on 06 August 2024
I called at 8am and was 6th in the queue, I was answered within 5 minutes. My appointment was 20 minutes late but not a problem. The doctor I saw does lack personal skills and bedside manner but did what was required adequately.
Visited August 2024
STATION ROAD SURGERY has not yet replied.
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Review titled Lovely receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
I spoke on the phone on behalf of my 88year old mother with a lovely receptionist who was really helpful. She listened to me, said that she would speak to the GP and rang me back within the hour . She was friendly , polite & had a sense of humour.I can’t fault the service I received from her.
Visited August 2024
Review titled STATION ROAD SURGERY
Replied on 01 August 2024
Thank you for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that our receptionist was able to assist you so effectively. It is wonderful to know that she listened attentively, communicated promptly with the GP, and provided friendly and polite service with a touch of humor. We strive to offer the best possible care and support, and your feedback reassures us that we are on the right track. Rest assured, we will share your lovely comments with the receptionist. Such appreciation is incredibly encouraging for our team. Thank you once again for your kind feedback. Best regards, Fahad Practice Manager Station Road Surgery
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Review titled Great receptionist
Rated 4 stars out of 5
by Angela Castrinakis - Posted on 25 July 2024
I rang to get results of a recent x-ray. The receptionist was very polite, helpful & gave me the results. I had a further question relating to an on going issue & she was extremely helpful. She advised me of the best way to go forward & what to do when so I now know what to do. This was very reassuring & I feel happy with the outcome. Thank you so much, I wish I could name the lovely receptionist but I forgot to ask her name.
Visited July 2024
Review titled STATION ROAD SURGERY
Replied on 01 August 2024
Thank you for sharing your recent experience with us. We are delighted to hear that you found our receptionist polite, helpful, and reassuring. We are glad she was able to provide you with your x-ray results promptly and assist you with your ongoing issue. It is always our aim to ensure our patients feel supported and well-informed, and it’s wonderful to know we achieved this for you. Your kind words will be shared with our reception team, and I am sure they will be encouraged to continue providing excellent service. We understand how important it is to feel reassured and well-guided, and we are pleased that we could help. Thank you once again for your lovely feedback. Best regards, Fahad Practice Manager Station Road Surgery
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Review titled Helpful and reassuring
Rated 5 stars out of 5
by Claire Tyler - Posted on 24 July 2024
Thank you so much for helping me today.Firstly the lady on reception who answered the phine was great,she understood that via needed to see someone soon and she booked me in straight away.Next the receptionists in the surgery were really friendly despite the fact that due to road closures i was late.Finially the doctor I saw,listened to my problem ,was knowledgeable and answered all the questions I had. Thanks again
Visited July 2024
Review titled STATION ROAD SURGERY
Replied on 01 August 2024
Thank you so much for your kind words and for sharing your positive experience with us. We are delighted to hear that our receptionist was able to understand your urgency and booked you in promptly. It's also wonderful to know that our reception staff at the surgery were friendly and accommodating, even with the road closures causing a delay. We are especially pleased to hear that the doctor you saw was attentive, knowledgeable, and addressed all your concerns effectively. Our team strives to provide the best possible care and support, and it’s heartening to hear that we met your expectations. Your feedback is greatly appreciated and will be shared with the entire team to encourage and motivate them. Thank you once again for your kind words. Best regards, Fahad Practice Manager Station Road Surgery
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
My teenage son needed to talk to a doctor about various health anxieties following a virus which led to him being treated in hospital and post-viral fatigue. The doctor examined him thoroughly, talked through issues and provided excellent advice which really helped. She is kind, sympathetic, knowledgeable and practical. A superb GP.
Visited July 2024
Review titled STATION ROAD SURGERY
Replied on 01 August 2024
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that the GP provided your son with the care and reassurance he needed during such a challenging time. It is heartening to know that her thorough examination, insightful advice, and compassionate approach made a significant difference. We are very proud of our team, and feedback like yours is incredibly motivating. Rest assured, we will pass on your kind words to the GP, as it is always rewarding to hear how our efforts positively impact our patients' lives. Thank you once again for your lovely feedback. Best regards, Fahad Practice Manager Station Road Surgery
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Review titled My good experience with a receptionist .
Rated 4 stars out of 5
by Moira mcadam - Posted on 25 July 2024
Having rung the surgery at 8 a/m, I was informed that the only available appointment was at an inconvenient time but the receptionist suggested that I ring back later. She actually rang me back saying an appointment had become available for later in the day which I thankfully accepted. I was extremely grateful to the receptionist as I think she realised what pain I was in. It was refreshing to deal with a competent receptionist.
Visited July 2024
Review titled STATION ROAD SURGERY
Replied on 01 August 2024
Thank you for taking the time to share your experience with us. We are thrilled to hear that our receptionist was able to assist you so efficiently and thoughtfully. We understand how challenging it can be to secure an appointment at a convenient time, especially when you are in pain. It’s wonderful to know that our receptionist went the extra mile to call you back with a suitable appointment later in the day. We are very proud of our team for their dedication and compassion. Your kind words will be shared with the receptionist who helped you. It is feedback like yours that motivates us to maintain high standards of care and service. Thank you once again for your lovely feedback. Best regards, Fahad Practice Manager Station Road Surgery
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Review titled Very poor repeat medication system
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2024
For sometime after covid this surgery still had 5 working days lead time to obtain a repeat prescription. It changed to 3 days and then recently they added it may be four days if we are busy. I sent a triage request for it to be signed off as I had run out of meds they replied by text to say the prescription had been sent to the Duty Doctor to be re-authorised. So four days later having checked Patient Access the prescription has still not been signed off by a GP. This is not the first time. What is the point of having hi-tech solution if it takes longer than the pen-and-paper system?
Visited May 2024
Review titled STATION ROAD SURGERY
Replied on 01 August 2024
Thank you for bringing your concerns to our attention. We deeply apologise for the delay you've experienced in receiving your repeat prescription. We understand how important it is to have timely access to your medication, and we sincerely regret any inconvenience this has caused you. Our team is constantly striving to improve our processes and ensure that all our patients receive the best possible care. While we aim to process repeat prescriptions within 3-4 working days, we acknowledge that there have been some delays recently. This can happen when we are particularly busy, and we are working on improving our efficiency to prevent this from happening in the future. We appreciate your patience and understanding as we work through these challenges. Your feedback is invaluable, and we are looking into ways to enhance our system to ensure quicker turnaround times for prescriptions. In the meantime, if you still have not received your prescription or if you need further assistance, please do not hesitate to contact us directly. We are here to help and ensure you have the medication you need. Thank you for your understanding and continued trust in our services. Kind regards, Fahad Practice Manager