Station Road Surgery - Ratings and reviews
Reviews
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Review titled Patients unable to contribute to care and treatment
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2024
The practice uses an online system for appointments - I actually really like this, as it allows all patients to have their issues considered by a GP, and not a ‘first come, first serve’ like the usual call at 08:00. The issue I have, is that the online system doesn’t allow patients to be involved in deciding their care and treatment. This has happened to me twice now, where a doctor has responded stating they will prescribe X and they do not allow patients to reply to this. This removes all patient choice in the care they receive (they actually prescribed me a medication I’m unable to have, and I had to start a new online request to inform them they would have to send a new prescription to the pharmacy). I like the online system, but it should allow for people to ask questions about different options, understand side effects and collaborate with their GP about the best course of treatment for them, rather than just having to accept what the GP has said. It seems in reality the system is being used to get rid of people as quick as possible.
Visited March 2024
Station Road Surgery has not yet replied.
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Review titled Absolutely disgusting
Rated 1 star out of 5
by Polly - Posted on 25 March 2024
Absolutely disgusting. Leave you suffering in pain or prescribe medication less than already on. Had to attend a n e last night a they couldn’t give a dam.
Visited March 2024
Station Road Surgery has not yet replied.
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Review titled Repeat Prescription Process
Rated 1 star out of 5
by Graham - Posted on 26 February 2024
I ordered 2 items on repeat prescription using the surgery Web site as usual. When I went to collect these from the pharmacy, they only had a prescription for one of the items. I then visited the surgery to find out why my requested prescription had not been issued. The receptionist would not let me explain what my problem was but was just insisting I book a blood test before the prescription could be issued. I asked why I wasn't informed this was the case before I visited the pharmacy to find there was an issue. Her response was "I don't know." I accept she probably didn't know but she also wasn't interested and didn't care. Didn't care if it happens again. Didn't care if it happens to anyone else. Something in the process failed and needs to be made more robust to avoid further frustration amongst patients. I booked my blood test there and then and a prescription was issued. This is not the first time this has happened to me hence this review. Hope it helps.
Visited February 2024
Station Road Surgery has not yet replied.
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Review titled Good local practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
My husband and I went to a walk in flu vaccine this morning straight in nurse checked name dob address etc so we felt safe We would use this service again
Visited September 2023
Review titled Station Road Surgery
Replied on 31 October 2023
Dear Patient, Thank you for your feedback, we recognise that visiting your GP surgery can be a stressful time so we try to make patients feel safe and reassured. I will pass on your feed back to the team Kind Regards Charleen Scott Admin Manager
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Review titled Always supportive and kind.
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
Whenever I have to visit or phone the surgery, staff are always as kind and helpful as possible. Today was no exception. I feel reassured that I'll receive the best of care at Station Road Surgery. Huge thanks.
Visited August 2023
Review titled Station Road Surgery
Replied on 31 October 2023
Dear Patient Thank you for your kind words, i will pass this on to the team Regards Charleen Scott Admin Manager
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Review titled Positive experience
Rated 4 stars out of 5
by Anonymous - Posted on 10 July 2023
First time using this doctors practice since moving to the area and am happy to say that my experience from booking with reception to my appointment was a positive experience both the receptionist and go I saw were very friendly and professional.
Visited July 2023
Review titled Station Road Surgery
Replied on 31 October 2023
Dear Patient Thank you for your Feedback, we always welcome feedback from patients so we can continue to improve our services. Regards Charleen Scott Admin Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
Conscientious and prompt. Telephone answered quickly. The nurses are always polite and try and accommodate you with prompt appointments. All doctors are very accommodating and will not hesitate to spend time with you to ensure a correct diagnosis. This then is backed up with prompt medication when required from the pharmacy
Visited July 2023
Review titled Station Road Surgery
Replied on 18 July 2023
Dear Patient, Thank you for your feedback. We aim to try and get all our patients quick and effective care if we can. Charleen scott Admin Lead
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Review titled Not good
Rated 1 star out of 5
by Jorden Parnell - Posted on 13 June 2023
Had an appointment back in January. Was referred to another GP which I’ve waited over 6 months for. To be told that they don’t deal with that issue there and shouldn’t have been referred. I was then given a sheet on what to do. Utterly pointless me waiting 6 months as they couldn’t do what I was told by station road. Waste of my time
Visited June 2023
Review titled Station Road Surgery
Replied on 18 July 2023
We are sorry you had a bad experience at the surgery. It is difficult to say what happened without knowing the details. Please do contact the surgery so you can get clarity and we can improve our processes if needed. Thank You Charleen Scott Admin Lead
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Review titled Amazing practice & staff
Rated 5 stars out of 5
by Lara - Posted on 13 September 2023
Having been a patient at this surgery for over 10 years I have experienced only outstanding care. I recently submitted an online consultation and was given a face to face appointment the same morning. Primary care is a challenging place to be with staff shortages and not enough GP’s being trained but this surgery is still delivering outstanding care! Keep up the good work Station Road Surgery!
Visited June 2023
Station Road Surgery has not yet replied.
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Review titled Horrendous practice
Rated 1 star out of 5
by K Masters - Posted on 29 June 2023
Worse doctors and experience I have received. If you are ill and registered here recommended you go straight to A&E or call 111. Not sure why have receptionist as ask you to do online consultations, where you wait over a week for response then tell you go to pharmacy who can’t help, even though you have seen a pharmacist!!! Doctors not interested don’t want to see you and tell you if symptoms get worse just call 111. Wanted some antibiotics for chest infection for my son who was sitting GCSE’s doctor not interested when eventually spoke to one hadn’t even seen my son so how would they know how bad he was, therefore exams taken whilst having bad chesty cough. A soul disgusting behaviour with no care at all for their patients. They might as well save money with not having receptionist and put into more doctors as I have said they only tell you to fill online form!!!!
Visited June 2023
Review titled Station Road Surgery
Replied on 18 July 2023
We are sorry to hear you had a bad experience at the surgery. In this climate of severely high demand on services we do have to ask patients for an idea of their problem so that we can prioritise the more unwell, especially those who are critically ill. This is best done via the online consultation or by allowing the receptionist to ask a few general questions. We understand and empathise with your frustrations. We are trying to improve our services.