Star Lane Medical Centre
121 Star Lane, Canning Town, London, Greater London, E16 4QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best practice
Rated 5 stars out of 5
by Alan elmer - Posted on 20 September 2023
Kind..very friendly reception staff..Brill doctors...can fault them considering the amount of people coming into the area.....they manage well.....rating 10/ 10.....
Visited August 2023
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you’ve had a positive experience with both our reception staff and doctors. We’re proud of our team and appreciate your recognition of their hard work, especially given the high volume of patients. Your support means a lot to us, and we’re grateful for your 10/10 rating!
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Review titled The Health Coach sessions have changed my life :)
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2024
Last year, between July and November 2023, I've had 5 sessions with the health coach. Like they said, with health issues including body, mind and spirit, we do need a holistic approach. Through talking, they identified what I need to address to help me improve my life quality. This service offers up to 6 sessions and the coach discharged me after 5. I'm grateful our paths have crossed, and can only recommend this service!
Visited July 2023
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you for sharing your experience with our health coaching service. We’re so glad to hear that the holistic approach helped you improve your quality of life. It's wonderful to know that the sessions addressed both your physical and mental wellbeing, and we're grateful that we could be a part of your journey. Your recommendation means a lot to us, and we wish you continued success in maintaining the positive changes you've made!
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
Compared to other GP surgeries it is much easier to get appointments at Star Lane Medical Centre. For example one morning I completed the on - line form and received a message soon after offering me a choice of face - to - face appointments that same afternoon! On other occasions after filling - in the form I have received a phone appointment and sometimes the doctor has then offered me a face - to - face appointment. If a patient has tech problems you simply phone the surgery and a receptionist will fill - out the form for you.
Visited June 2023
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you for your kind words and for sharing your experience with us. We are happy to hear that our appointment system has made it easier for you to access care promptly. It's wonderful to know that our online system and support from our reception team have worked well for you, especially in ensuring that you receive timely appointments. We appreciate your feedback and are committed to continuing to provide efficient and accessible care to all of our patients.
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Review titled Very bad service of receptionist
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
Call them for appointment they refuse to give any appointment tell us to fill online form they dont even care about urgent or child or elderly need. Few girl in reciption are so rude seems like they are the boss.some Doctor are so care less that I had to admit my 1 year old baby at hospital cause of infection where the told me in Gp he is fine. Bad service. They always back of the reciption talking to each other not giving good service to the patient.
Visited May 2023
Review titled Star Lane Medical Centre
Replied on 10 February 2025
We are truly sorry to hear about the poor experience you’ve had with our service, and we apologise for the frustration caused by our reception staff and the handling of your child’s care. This is certainly not the standard of service we aim to provide. Please contact us directly at 0207 476 4862 or email starlanemedicalcentre@nhs.net to discuss your concerns further, and we will make sure your issues are addressed promptly. Thank you for your patience
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Review titled Worest Gp ever
Rated 1 star out of 5
by Tugba Kocaturk - Posted on 22 May 2023
My dad had an appointment the doctor didn’t do anything but just saying my dad to go the gym and do exercise for his arthritis he works 10-11 for 6 days and she’s saying go gym he works in takeway doesn’t even get to sit for 5 mins a day and she wrote a Message on a tissue for the receptionist I couldn’t believe that what kind of doctors are theses I can even be a better doctor
Visited May 2023
Review titled Star Lane Medical Centre
Replied on 10 February 2025
Thank you for taking the time to share your concerns regarding your recent experience at Medical Centre. We are sorry to hear that you felt dissatisfied with the consultation your father received. We understand that managing arthritis, especially with the demands of a physically strenuous job, can be incredibly challenging. It’s important to us that every patient receives the care and attention they deserve. We would like to invite you to contact us directly to discuss your concerns further. This will allow us to better understand the situation and work toward a resolution that ensures your father receives the most appropriate care moving forward. Please feel free to call us at 0207 476 4862 or email starlanemedicalcenter@nhs.net to schedule a time for a discussion.