St Paul's Medical Practice
222 St. Pauls Road, Smethwick, West Midlands, B66 1HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful staff and nice doctor
Rated 5 stars out of 5
by Balbir Singh - Posted on 30 May 2024
Helped me with my leg pain and my letter. Dr sharma was very nice to me and gave me medicine which has helped woth my pain
Visited May 2024
Review titled St Paul's Medical Practice
Replied on 17 September 2024
Thank you for your feedback. We appreciate your input and are always striving to improve our services. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Management Team
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Review titled Professional & caring
Rated 5 stars out of 5
by Jasdev Bhogal - Posted on 23 May 2024
My GP is incredibly knowledgeable and caring. He was very understanding about my problem and provided a swift solution. All of the staff are always polite and welcoming, highly recommended
Visited May 2024
Review titled St Paul's Medical Practice
Replied on 17 September 2024
Thank you for your feedback. We appreciate your input and are always striving to improve our services. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Management Team
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Review titled Great Customer Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
Through the help and assistance of one particular staff member within the surgery, something which has been an ongoing process for an extremely long period of time has been finally reviewed and my referral with the hospital has been finally looked in to. I cant thank this staff member more than enough for their efforts and service they delivered to me and kept me updated at each stage.
Visited April 2024
Review titled St Paul's Medical Practice
Replied on 17 September 2024
Thank you for your feedback. We appreciate your input and are always striving to improve our services. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Management Team
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Review titled Great practice
Rated 4 stars out of 5
by Mohammed Rashid - Posted on 04 December 2024
Very nicely explained token time not rushed made sure I understood thank you 🙏 .as it’s been my first time to insulin I was not sure but the nurse was very helpful .
Visited April 2024
Review titled St Paul's Medical Practice
Replied on 21 March 2025
Thank you for your kind feedback! We're so glad to hear that your experience was positive and that the nurse took the time to explain everything clearly. Starting insulin can be overwhelming, but we're happy to know you felt supported and understood. We appreciate your trust in us and are always here to help if you have any more questions in the future! Thank you. Practice Manager
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Review titled Standards are not the same was a Great practice
Rated 2 stars out of 5
by Arshad Sharif - Posted on 11 May 2023
Today I viewed clear favouritism to a friend. An individual walked in discussing the chance of an appointment in person. Was met with resistance and offered to go the walk in centre instead until the individual spotted someone they know in the reception and spoke in the same language which I also fluently understood. That member of staff then prompted to the member of staff who was currently dealing with the request to make a booking for a slot which miraculously appeared for Oldbury. It is favouritism like this which is causing frustration to fellow patients who call up at 8am 2pm to end up receiving rude and poor customer service or dropped calls with no explanation all whilst they are looking out for someone they might know and we don't get our fair share of slots.
Visited May 2023
Review titled St Paul's Medical Practice
Replied on 17 May 2023
Thank you for your comment. I am sorry that you are not happy with your experience. Our Practice strives to treat all patients with respect and fairness across the board. Receptionist meetings are held on a weekly basis and staff training is on-going throughout the year. All staff are expected to treat everyone the same. (unless an absolute emergency requires us to deviate) Following your comment, an urgent meeting took place, where all staff were reminded of what is required and indeed expected of them to allow for the smooth running of the Practice, ensuring that all visitors to our Practice are treated fairly and with respect. Once again, the Practice apologises. If you feel that there is something that you are not happy with in the future. You are always welcome to speak to a senior member of our Team who will be more than willing to speak to you.