St Neots Health Centre - Ratings and reviews
Reviews
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Review titled Don't sign up if you need appointments
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
Surgery works well once you are able to get appointments but more than two times when you ring at 8am...the line is so busy that doesn't even ring, once you finally manage to ring and it goes through at 8:40am there is no more appointments to give out. My baby needed care, even 111 tried to book with them directly and it was impossible. My baby needs care and it's impossible to get appointments, works well for vaccines but not for GP appointments. I always had to use the out of hours GP. It's appalling that the phone line doesn't create a phone queue and when giving feedback to make a positive change they did not care. Very sad, never had such a bad GP practice and I had 4 different ones in UK. Considering signing up to a different one.
Visited December 2023
Review titled St Neots Health Centre
Replied on 15 April 2024
Hi, we are sorry to see your review. To prevent waiting in phone queues please get in contact with us using our new digital platform PATCHs https://www.patchs.ai/practice/stneotshealthcentre
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Jane - Posted on 07 December 2023
Having recently moved to this practice I had my first appointment Monday and were blown away how pleasant, accommodating and helpful everybody was. You are all a credit to the practice
Visited December 2023
Review titled St Neots Health Centre
Replied on 15 April 2024
Hi Jane, thank you for taking the time to review us. We're glad to hear you've had a good experience!
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Review titled Very helpful staff
Rated 5 stars out of 5
by Beryl - Posted on 13 November 2023
Since joining this practice 4 years ago, I have had excellent care from the doctors, nurses, health practitioners and prescribing nurses. The phone is always answered by very friendly receptionists who are helpful ensuring that I am able to see or speak to the person who can help me best even on Saturday and Sunday.
Visited November 2023
Review titled St Neots Health Centre
Replied on 15 April 2024
Hi Beryl, thank you for taking the time to review us. We're glad to hear you've had a good experience!
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Review titled Uncaring
Rated 1 star out of 5
by Anonymous - Posted on 02 July 2023
Near impossible to get an appointment when eventually you the GP is dismissive and uncaring preferring to talk over you and not allow you to talk. Unhelpful & Uncaring
Visited June 2023
Review titled St Neots Health Centre
Replied on 15 April 2024
Hi, thank you for your review. We will pass on your feedback to the team. If you would like to take this further, please contact patientfeedback@onemedicalgroup.co.uk
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Review titled Fantastic Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
Today I saw an absolute brilliant caring GP, he sympathised and listened and the medication he prescribed has already made a huge difference, what a great person and very down to earth an absolute gem to this practice even though a locum
Visited February 2023
Review titled St Neots Health Centre
Replied on 21 March 2023
Thank you for your comments, they are very much appreciated. The practice is proud of both the clinical and administrative staff and strive to offer excellent medical services to the patients of the practice.
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Review titled Very rude receptionist
Rated 1 star out of 5
by Kristoffer Sturgess - Posted on 08 January 2024
Call this morning to get an appointment the receptionist was rude to me and just blanked my request for a non emergency and told me to go A&E when I said said its not an emergency tho she said unbelievable in a sarcastic tone no wounder no one bothers to go Dr's its impossible to get an appointment also I have a disability and found this whole situation distressing.
Visited January 2023
Review titled St Neots Health Centre
Replied on 15 April 2024
Hi Kristoffer, we are sorry to see your review. Could you please describe your experience in a bit more detail via patientfeedback@onemedicalgroup.co.uk.
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Review titled Excellent service from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
I rang the Walk In Clinic a little after 09:30, got answered straight away by a very friendly, caring, chirpy receptionist. I explained my problem and she said a doctor would call me back. Less than an hour and a half later, the doctor called me back. I described my symptoms, he then told me if anything got worse to seek further medical help but prescribed me treatment. The prescription was sent to my local Pharmacy and I collected half an hour later. Thank you all very much indeed.
Visited October 2022
Review titled St Neots Health Centre
Replied on 21 March 2023
Thank you so very much for leaving feedback for us. We are delighted to hear that you are happy with the service we provide. Once again, thank you for taking the time to leave feedback - it's a great boost to the morale of the Team when we know we are doing well and our patients are happy.
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Review titled Repeat prescription process
Rated 2 stars out of 5
by Anonymous - Posted on 25 June 2022
This process needs to be reviewed urgently, reception will not request repeat prescriptions over the phone and are asked to send an email. I requested my medication as an urgent request, due to lack of remaining medication. I receive a call 6 days later to say this still hasn’t been issued!! All in all I will now be going 9 days without medication, which I have stated to reception. No real empathy or willing to resolve urgently.
Visited June 2022
Review titled St Neots Health Centre
Replied on 21 March 2023
Thank you for taking the time to leave feedback for the practice. I will pass this on to the team involved and will discuss this with them so we can improve patient experience. Best wishes, Practice manager
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Review titled Appalling service
Rated 1 star out of 5
by J G Rawlings - Posted on 09 June 2022
I have been a patient here for 7 years and up to this year have not had any problems. However, in the last few months the service has deteriorated drastically. My problem is with repeat prescriptions. I normally have at least a yearly review but they have not been able to offer this as I was told no pharmacist was available to ring me. I have had 1 appointment made which was then cancelled and now have one for the end of June. I can no longer order repeat prescriptions online and have to email them with what I need. Was then told by receptionist that I didn't need them till after the review date. Explained that I would have run out long before that and eventually given an email address to send request to. The service has become abysmal, some really rude staff and an attitude that is quite frightening to patients. I have no faith in this surgery any more and am very worried that I will be left without insulin, needles etc.
Visited June 2022
Review titled St Neots Health Centre
Replied on 21 March 2023
Thank you for taking the time to leave feedback for the practice. I will pass this on to the team involved and will discuss this with them so we can improve patient experience. Best wishes, Practice manager
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Review titled Hard work
Rated 3 stars out of 5
by Registered patient - Posted on 18 May 2022
If you like to be made to feel like an unwelcome criminal by the person on the front desk for daring to seek out a medical appointment for the 1st time in 4 years, then this is the place for you! The care is decent if you can get inside.
Visited May 2022
Review titled St Neots Health Centre
Replied on 21 March 2023
Thank you for taking the time to leave feedback for the practice. I will pass this on to the team involved and will discuss this with them so we can improve patient experience. Best wishes, Practice manager