St Mary's Medical Centre - Ratings and reviews
Reviews
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Review titled Completely Useless Practice
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
I've been with this surgery for nearly 4 years and tried to make my first appointment with a doctor today. After waiting on hold for 45 minutes to speak to someone (apparently I was number 4 in the queue!) and explaining the situation I was told that I would be contacted to arrange the appointment. Moments later I received a text advising details of an appointment, with a technician (I'm beginning to wonder if there are any doctors at this surgery) a 30 minute drive away. I joined the surgery because it was close to home and do not expect to be travelling around Kent. When I followed up with why the location and not a doctor, apparently my injury doesn't warrant seeing a doctor - I'm assuming this a computer generated reply otherwise there is a problem with people in the caring profession not really caring. The whole set up of being unable to make an appointment, having to spend a long time on hold trying to speak with someone, trying to be palmed off with technicians, clinicians and anyone but a doctor and total lack of empathy or humanity is so disheartening that I would rather change surgery than deal with this one every again. I would wholeheartedly definitely Not Recommend this surgery to anything with a pulse because you will not get any form of a service of care unless you are ok with a health service without human contact just e-consult forms, texts, emails etc. I have never made a review about a medical person or institute before but for the St Mary Medical Centre / Maritime Health Partnership I am happy to make an exception, in my opinion it is that horrendously bad
Visited May 2024
St Mary's Medical Centre has not yet replied.
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Review titled Positive experience
Rated 5 stars out of 5
by Janette Koulentianos - Posted on 11 January 2024
I had two appointments this week. Very positive experience from the time I walked in the door. Helpful and friendly receptionist on both occasions. Also, the nurse and doctor were very professional and would like to say thank you for all your help. Janette
Visited January 2024
St Mary's Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Gill Batchelor - Posted on 03 December 2023
Attended the surgery recently for a health review and injection. Booking the appointment on line for the review was quite easy and the receptionist was very helpful in arranging for the injection. All staff that I had contact with were polite, helpful and cheerful. Thank you all
Visited November 2023
St Mary's Medical Centre has not yet replied.
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Review titled Worst GP
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2022
This is the worst GP ever existed. I have called them every morning to get my kid an appointment and every time they give me an phone appointment they never call back i am registered there for nearly a year and never was checked, never gave a proper appointment. Very disappointed!
Visited October 2022
St Mary's Medical Centre has not yet replied.
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Review titled Covid Booster Clinic
Rated 2 stars out of 5
by Anonymous - Posted on 29 September 2022
Complete shambles. Had to wait 90 minutes even with an appointment time for my autumn booster. Booking in was slow and I was left standing in line for a long time. No communication as to the cause of the delay.
Visited September 2022
St Mary's Medical Centre has not yet replied.