St Lawrence Road Surgery
17-19 St. Lawrence Road, North Wingfield, Chesterfield, Derbyshire, S42 5LHContact details and opening times
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Reviews
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Review titled Disappointing service.
Rated 1 star out of 5
by Vicky Weston-Taylor - Posted on 28 April 2025
My 12 year old daughter had an appointment at 4.30pm today. Due to bad traffic, unfortunately we arrived at the surgery at 4 39pm. I did phone the surgery around 4.25pm and spoke to a lovely receptionist and explained that we were on our way but running late. Upon arrival, the receptionist on the front desk was very helpful too. However, the doctor refused to see my daughter. I find this really shocking that despite my efforts to inform the surgery of the delay the doctor still refused to see a 12 year old child. Appointments for children who attend secondary school is virtually impossible to get from the hours of 4-6pm. I really hoped there would be compassion towards patients in unforeseen circumstances at this surgery, like it used to be. The surgery has changed so much, it used to be a lovely surgery. The receptionists were extremely professional and a credit to the surgery but the service from the doctor was truly disappointing.
Visited April 2025
Review titled St Lawrence Road Surgery
Replied on 02 June 2025
Hello, Thank you for taking the time to provide feedback on yours and your daughters experience of St Lawrence Road Surgery. We are very sorry to hear about your poor experience. This is not our usual standard of care, and we would like to reassure you we have taken your comments very seriously. Your comments will be reviewed by the Practice Manager and where possible, appropriate actions will be taken. However, we would welcome the opportunity to look into your concern further and respond to you directly. If you would like to take this option, please do contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you Patient Experience Team Derbyshire Community Health Services